Determing the Problem

Problem	Possible cause(s)	Solution(s)

Washer door cannot be	Child lock is activated.	Deactivated Child lock (press and hold Start/Pause for
opened.		5 seconds).
	A power failure occured.	If a cycle is interrupted by a power failure, it will
		resume when the power is restored.
	Cycle is running, or water level is	Wait until the cycle ends.
	high or hot.

Electric power cord has become loose or unplugged.

Make sure the electric cord is securely plugged in.

Cycle selector turned to Off before	Turn the cycle selector to a cycle.
end of cycle.
Select No spin.	In order to exit the cycle, set the cycle selector to
	Spin/Drain or select a spin speed range, then press
	the Start/Pause button.
Emergency door lock released is	~ Emergency door lock release; Page 29
activated.

Door still cannot be opened, even after turning the washer Off and back on again.

Child lock is activated	Deactivated Child lock (press and hold Start/Pause for
	5 seconds).
Door is locked for safety reasons
(high water level, temperature of
water hot, or high drum speed
(drum is turning).

Wash cycle time is	Your washer utilizes sensors to
increaed.	monitor certain characteristics of
	the wash load. Increases in wash
	cycle time could be due to:

Solutions are based on the specific reason the wash time has been extended.

	Excess suds.	Use less detergent.

	The automatic unbalanced load	Always load the washer with a mixture of large and
	detection system spins the laundry	small wash items (easier to distribute in the drum).
	several times to ensure even distri-
	bution.
Cycle does not start - Start/Pause button not pressed /		Press the Start/Pause button to start the cycle.
Start/Pause flashes.	selected?
	Washer door is not closed properly. Check if laundry is caught in the door. Close the door
		until a click is heard, the cycle should start.
Cycle does not start - Cycle ending time has been		Wash cycle will begin at proper time to complete at
Delay start-Time is dis-	selected and activated.	the selected finish time.
played.
Cycle does not start -	Child lock is activated.	Deactivate Child lock (press and hold Start/Pause for
D symbol flashes.		5 seconds).

Detergent residue	Dry detergent may have been damp	Clean and dry the detergent dispenser.
remains in the deter-	or lumpy.
gent dispenser.
gent dispenser.	Excess liquid detergent may have	See Adding the correct amount of HE detergent to
	been added.	determine proper detergent usage.

Use the dosing cup for liquid deter- Clean and dry the detergent dispenser. gent when dosing powder deter-

gent. Powder detergent may have been damp or lumpy.

Water does not appear to be coming into the washer, or detergent is not washed away.

Start/Pause selected?	Select Start/Pause.

Water faucet not turned on.	Turn on water faucet.
Supply hose kinked or pinched	Eliminate the cause.
(reduce flow).

Water supply hose strainers	Clean the water inlet strainers.
clogged.
Water pressure too low.	Eliminate the cause.

Problem