Dell Version 7.3 manual Troubleshooting, Connection Service Failure, Login Failure Scenarios

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Troubleshooting

Connection Service Failure

On Red Hat Enterprise Linux, whenSELinux is set to enforced mode , the Dell Systems Management Server Administrator (SM SA) Connection service fails to start. Perform one of the following steps and start this service:

• Set SELinux to Disabled mode or to Permissive mode.

•Change the SELinux allow_execstack property to ON state. Run the following command: a. setsebool allow_execstack on

•Change the security context for the SM SA connection service. Run the following command:

chcon -t unconfined_execmem_t

/opt/dell/srvadmin/sbin/dsm_om_connsvcd

Login Failure Scenarios

You may not be able to login to the managed system if:

•You enter an invalid/incorrect IP address.

•You enter incorrect credentials (user name and password).

•The managed system is turned off.

•The managed system is not reachable due to an invalid IP address or a DNS error.

•The managed system has an untrusted certificate and you do not select the Ignore Certificate Warning in the login page

•Server Administrator services are not enabled on the VMware ESX/ESXi system. For information on how to enable Server Administrator Services on the VMware ESX/ESXi system, see the Dell OpenManage Server Administrator Installation Guide, at dell.com/support/manuals.

•The small footprint CIM broker daemon (SFCBD) service on the VMware ESX/ESXi system is not running.

•The Web Server Management Service on the managed system is not running.

•You enter the IP address of the managed system and not the hostname, when you do not check the Ignore Certificate Warning check box.

•The WinRM Authorization feature (Remote Enablement) is not configured in the managed system. For information on this feature, see the Dell OpenManage Server Administrator Installation Guide available at dell.com/support/ manuals.

•There is an authentication failure while connecting to a VMware ESXi 4.1/5.0 operating system, which may occur due to any of the following reasons:

a.Thelockdown mode is enabled either while you are logging to the server or while you are logged in to the Server Administrator. For more information on lockdown mode, see the VMware documentation.

b.The password is changed while you are logged in to Server Administrator.

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Contents Dell OpenManage Server Administrator Version 7.3 Users Guide Dell Inc Contents Server Administrator Services Working With Remote Access ControllerTroubleshooting Server Administrator LogsSetting Alert Actions Frequently Asked QuestionsInstallation Updating Individual System Components IntroductionRemote Access Controller Storage Management ServiceInstrumentation Service What Is New In This ReleaseSystems Management Standards Availability Availability On Supported Operating SystemsOther Documents You May Need Server Administrator HomeOperating System Accessing Documents From Dell Support Site Obtaining Technical Assistance Contacting Dell Serviceability ToolsOMConnectionsEnterpriseSystemsManagement User Privilege Access Description Level Type View Manage Setup And AdministrationRole-Based Access Control Service User Privilege Level Required ViewVMware ESX Server 4.X Authentication AuthenticationMicrosoft Windows Authentication VMware ESXi Server 5.X AuthenticationAssigning User Privileges EncryptionAdding Users To a Domain On Windows Operating Systems Creating Users Creating Users With User Privileges Creating Users With Power User PrivilegesUserName HostName Rights Best Practices While Using The Omarolemap File Select Account is disabled and click OK Configuring The Snmp AgentOpen the Computer Management window Snmp Service Properties window appears Changing The Snmp Community NameSnmp Service Configuration window appears Snmp Agent Access Control ConfigurationEnabling Snmp Set Operations Server Administrator Snmp Agent Install Actions Sever Administrator Snmp Install Actions Enabling Snmp Access From Remote HostsTo configure the Snmp agent To enable VMWare Snmp service, run the following command Page Firewall Configuration Server Administrator Local System Login Using Server AdministratorLogging In And Out Central Web Server Login Click SubmitUsing The Active Directory Login Single Sign-OnEnabling The Use Of Client-Side Scripts On Internet Explorer Enabling The Use Of Client-Side Scripts On Mozilla FirefoxGUI Field Name Sample Server Administrator Home Page Non-Modular System Features Modular System System Tree System/Server Module Component Status IndicatorsGlobal Navigation Bar Action WindowTask Buttons Gauge IndicatorsUnderlined Items Using The Online Help Using The Preferences HomeSetting User And System Preferences Server Administrator Web Server PreferencesManaged System Preferences Click General Settings Secure Port SystemCertificate Management Click X.509 CertificateUsing The Server Administrator Command Line Interface Server Administrator Web Server Action TabsServer Administrator Services Managing Your SystemManaging System/Server Module Tree Objects Server Administrator Home Page System Tree ObjectsModular Enclosure Modular Enclosure object Tab Properties Subtab Information Accessing And Using Chassis Management ControllerSystem/Server Module Properties Licensing Subtabs Information LicensingLogs Subtabs Hardware Alert CommandShutdown Alert ManagementSession Management Main System Chassis/Main SystemSubtabs Session Main System Chassis/Main System Properties Batteries Properties and Setup Subtab InformationSetup Subtab Bios Properties Subtab InformationFirmware FansHardware Performance Properties Subtab Intrusion IntrusionMemory Properties Subtab MemoryPorts Power ManagementNetwork Subtab Information PropertiesManagement Subtabs Budget Profiles Power SuppliesAlert Management Properties Subtab Elements Processors Remote AccessAlert Management Subtabs Alert Actions Removable Flash Media TemperaturesSubtab Temperature Probes Properties SlotsOperating System VoltagesSoftware Properties Subtab Voltage ProbesGeneral Settings Managing Preferences Home Page Configuration OptionsStorage Server Administrator Subtabs Access Configuration Snmp Configuration PreferencesWorking With Remote Access Controller Modular Enclosure Modular system Server Modules Main SystemSystem Remote Access DeviceViewing Basic Information Main System ChassisIPv4 Address IPv6 AddressVlan ID Click Apply ChangesClick Serial Port Serial Port Configuration window appears Click Apply Changes Click Terminal Mode SettingsConfiguring Remote Access Device Users Additional Configuration For iDRACClick Additional Configuration Power Off System Setting Platform Event Filter AlertsNone Reboot System Power Cycle SystemSetting Platform Event Alert Destinations Server Administrator Logs Server Administrator LogsIntegrated Features Log Window Task ButtonsMaintaining The Hardware Log Hardware LogAlert Log StatusCommand Log Setting Alert Actions Example 1 ps -ef /tmp/psout.txt 2&1Setting Alert Action Execute Application In Windows Server BMC/iDRAC Platform Events Filter Alert MessagesEvent Description Login Failure Scenarios TroubleshootingConnection Service Failure Opt/dell/srvadmin/sbin/dsmomconnsvcdService Name Description Impact of Failure OpenManage Server Administrator ServicesSeverity Dsmsadatamgr Are there other ports users can use apart from 1311? Frequently Asked QuestionsPort ITA communicating with Linux systems