WatchGuard Technologies Firebox X manual Service and Support, LiveSecurity Service Solutions

CHAPTER 2 Service and Support

No Internet security solution is complete without regular updates and security information. New threats appear each day — from the newest hacker to the newest bug in an operating system — and each can cause damage to your network systems. The LiveSecurity® Service sends security solutions directly to you to keep your security system in the best condition. Training and technical support are available on the WatchGuard® Web site to help you learn more about network security and your WatchGuard products.

LiveSecurity Service Solutions

The number of new security problems and the volume of information about network security continues to increase. We know that a firewall is only the first component in a full security solution. The Watch- Guard® Rapid Response Team is a dedicated group of network security personnel who can help you to control this problem of too much information. They monitor the Internet security Web sites for you, to identify new security problems as they start.

Threat responses, alerts, and expert advice

After a new threat is identified, the WatchGuard Rapid Response Team sends you an e-mail to tell you about the problem. Each message gives full information about the type of security problem and the pro- cedure you must use to make sure that your network is safe from attack.

Easy software updates

LiveSecurity® Service saves you time because you receive an e-mail when we release a new version of the WatchGuard System Manager software. Installation wizards, release notes, and a link to the software update make for a fast and easy installation. These continued updates make sure that you do not have to use your time to find new software.

Access to technical support and training

You can find information about your WatchGuard products quickly with our many online resources. You can also speak directly to one of the WatchGuard technical support personnel. Use our online training to learn more about the WatchGuard System Manager software, Firebox, and network security.

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