WatchGuard Technologies Firebox X Hours, Telephone Number, Web Site Service Time, Type of Service

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Technical Support

Note

You must activate the LiveSecurity Service before you can get technical support.

LiveSecurity Service Technical Support

All new Firebox products include the WatchGuard LiveSecurity® Technical Support Service. You can speak with the WatchGuard Technical Support team when you have a problem with the installation, man- agement, or configuration of your Firebox.

Hours

WatchGuard LiveSecurity Technical Support operates from 6:00 AM to 6:00 PM in your local time zone, Monday through Friday.

Telephone Number

877.232.3531 in United States and Canada +1.206.613.0456 in all other countries

Web Site

http://www.watchguard.com/support

Service Time

We try to supply a solution in a maximum time of four hours.

Type of Service

There is technical support available for special problems with the installation and continued maintenance of the Firebox and SOHO systems.

Single Incident Priority Response Upgrade (SIPRU) and Single Incident After Hours Upgrade (SIAU) are also available. For more data about these upgrades, refer to the WatchGuard Web site at:

http://www.watchguard.com/support

LiveSecurity Gold

WatchGuard Gold LiveSecurity Technical Support adds to your standard LiveSecurity Service. We recom- mend that you buy this upgrade if your company uses the Internet or VPN tunnels for most of your work.

With WatchGuard Gold LiveSecurity Technical Support you get:

•Live technical support 24 hours a day, seven days a week.

•The Priority Technical Support Team operates our support center continuously from 7 PM Sunday to 7 PM Friday (Pacific Time).

•We try to supply a solution to your problem in a maximum time of one hour.

•If a technician is not immediately available to help you, an administrator records your problem. The administrator gives you an incident number. The Priority Technical Support team will speak to you when they become available.

Firebox Installation Service

WatchGuard Remote Firebox Installation Service helps you to install and configure your Firebox. You can schedule a two-hour time with one of our WatchGuard Technical Support team. During this time, the technician helps you to:

•Do an analysis of your network and security policy

•Install the WatchGuard System Manager software and Firebox hardware

•Align your configuration with your company security policy

This service does not include VPN installation.

User Guide

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Contents WatchGuardSystem Manager User Guide Address Contents Copy the online help system to more computers Setting Up Logging and NotificationImporting Certificates Microsoft Internet Explorer 5.5 LogViewer SettingsApache Software License, Version 2.0, January Log Server Getting StartedAbout WatchGuard System Manager WatchGuard Management ServerAbout Hardware and Appliance Software Installing WatchGuard System ManagerNetwork addresses License KeysOptional interfaces 1Network IP Addresses Without the FireboxExternal interface Trusted interfaceStrong Software encryption levelsBase Uses 40-bit encryptionPutting the Firebox into operation on your network Setting Up Your Management ServerAdmin password Master passwordInstallation Topics After Your InstallationRouted configuration WFS appliance software configuration modesDrop-in configuration Dynamic IP support on the external interface Adding secondary networks to your configurationTo add a secondary networks, do one of these procedures Use the Quick Setup Wizard during installationAbout slash notation Entering IP addressesInstalling the Firebox cables Installation Topics Easy software updates Service and SupportLiveSecurity Service Solutions Threat responses, alerts, and expert adviceLiveSecurity Service Broadcasts LiveSecurity Service Self Help Tools Basic FAQsNew from WatchGuard Online Training Advanced FAQsKnown Issues Interactive Support ForumOnline Help Using the WatchGuard Users ForumWatchGuard Users Forum WatchGuard Users GroupSoftware requirements Product DocumentationTechnical Support Copy the online help system to more computersHours Web Site Service TimeWe try to supply a solution in a maximum time of four hours Type of ServiceTraining and Certification From the Windows Desktop Monitoring Your NetworkStarting WatchGuard System Manager About the WatchGuard System Manager WindowLog Connecting to a FireboxDisconnecting from a Firebox DeviceSeeing Information about Devices Connecting to a ServerType the password for the Management Server Disconnecting from a ServerFirebox Status CertificatesBranch Office VPN Tunnels No exclamation point Seeing Information on Log ServersMobile user VPN tunnels Pptp user VPN tunnelsMonitoring VPNs Firebox Manager About the WatchGuard ToolbarStarting Security Applications Policy ManagerHistorical Reports Quick Setup WizardHostWatch Log ViewerSetting Up Logging and Notification Setting Up the Log ServerLog Server collects logs from each WatchGuard Firebox Configuration Guide for your version of appliance software WatchGuard Log Server Configuration dialog box appearsType the new log encryption key two times Click OK Setting Global Logging and Notification PreferencesClick Save Changes or Close Click Save Changes Setting Global Logging and Notification Preferences Traffic log messages Traffic Alarm Event DiagnosticReviewing and Working with Log Files Types of Log MessagesStarting LogViewer Alarm log messagesDiagnostic log messages Log File Names and LocationsBrowse to find the log file and click Open LogViewer Settings Click to set the format of the logs to the default colors Changing LogViewer settings with WFS appliance softwareSelect Edit Find Using LogViewerPaste the data into any text editor Click Browse to find the files to put together Click Merge Click File Merge log filesUsing LogViewer Using LogViewer Creating and Editing Reports Generating Reports of Network ActivityFrom Historical Reports, click Add Type the report nameSelect the filter Specifying a Report Time Interval Type the Firebox IP address or host name. Click AddChange the report definition Specifying Report Sections Setting Report Properties To consolidate report sectionsType the number of items to put in the table Exporting Reports Complete the Filter tabs Using Report FiltersChange the filter properties When finished, click OKRunning Reports Report Sections and Consolidated SectionsReport Sections and Consolidated Sections Session Summary Proxied Traffic Consolidated sections Report Sections and Consolidated Sections Managing Certificates Certificate Authority Public Key Cryptography and Digital CertificatesPKI in a WatchGuard VPN Managing the Certificate Authority From the menu, select the correctCertificate Authority CA Certificate Find and Manage Certificates Management Server CA CertificateGenerate a New Certificate GWvpn gateway nameDestroy RevokeReinstate Puts back a certificate that was revoked beforeImporting Certificates Managing the Firebox X Edge Firebox SohoNetscape Netscape CommunicatorSystem Status Troubleshooting ideasAdministration Managing the Firebox X Edge or Soho DeviceLogging Removing CertificatesSystem security and remote management FirewallSelect File Soho Management Clean up on PC Removing Certificates WatchGuard Firebox Software End-User License Agreement Appendix a Copyright and LicensingWatchGuard System Manager Copyright and Trademarks OpenSSL License LicensesOriginal SSLeay License Apache Software License, Version 2.0, January Licenses Pcre License GNU Lesser General Public License Licenses Licenses Licenses GNU General Public License Licenses Licenses Licenses Sleepycat License Licenses General File Locations Appendix B WatchGuard File LocationsQuick Setup Wizard Default File LocationsFirebox System Manager for Fireware Appliance Software HostWatch for Fireware Appliance SoftwarePolicy Manager for Fireware Appliance Software Policy Manager for WFS Appliance Software WatchGuard System ManagerLogViewer Firebox System Manager for WFS Appliance SoftwareHostWatch for WFS Appliance Software Flash Disk Management for WFS Appliance SoftwareManagement Server WebBlocker ServerLog Server User Interface Log Server for Fireware Appliance Software Log Server for WFS Appliance SoftwareHistorical Reports Management Server Setup Wizard Log MergeManagement Server User Interface WatchGuard Certificate Authority Default File Locations Index Muvpn Wctp 100
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