WatchGuard Technologies Firebox X manual Advanced FAQs, Known Issues, Interactive Support Forum

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LiveSecurity Service Self Help Tools

Advanced FAQs

The Advanced FAQs (frequently asked questions) give you important information about configuration options and operation of systems or products. They add to the information you can find in this User Guide and in the Online Help system.

Known Issues

We know that software products can have bugs. We keep a list of Known Issues to help you find and to configure around these problems in our products until a software update repairs them.

Interactive Support Forum

The WatchGuard Technical Support team operates a Web site where our customers can send messages about WatchGuard products. Technical Support monitors this Web site and writes messages when it is necessary to answer customer problems.

Online Training

Browse to the online training section to learn more about network security and WatchGuard products. You can read training materials and get a certification in our products. The training includes links to a wide range of documents and Web sites about network security. The training is divided into parts which lets you use only the materials you feel necessary. To learn more about online training, browse to:

www.watchguard.com/training/courses_online.asp

Learn About

This is a list of all resources available for a specified product or feature. It is a site map for the feature.

Online Help

There is a copy of the online help system for all WatchGuard products on our Technical Support Web site. You install a copy of the online help when you install WatchGuard System Manager software. The version of online help on our Web site is the most current and includes corrections of errors we find.

Product Documentation

We keep a copy of each user guide we release to customers on our Web site. This includes user guides for versions of software which we do not continue to give technical support. The user guides are in PDF format.

General Firebox X Edge and Firebox SOHO Resources

This section of our Web site shows basic information and links for Firebox X Edge and Firebox SOHO customers. It can help you to install and use the Firebox X Edge and SOHO 6 hardware.

To get access to the LiveSecurity Service Self Help Tools:

1Start your Web browser. In the address bar, type: www.watchguard.com

2Click Support.

3Log in to the LiveSecurity Service.

4In the Self Help Tools section, click your selection.

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WatchGuard System Manager

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Contents WatchGuardSystem Manager User Guide Address Contents Setting Up Logging and Notification Copy the online help system to more computersLogViewer Settings Importing Certificates Microsoft Internet Explorer 5.5Apache Software License, Version 2.0, January Getting Started About WatchGuard System ManagerWatchGuard Management Server Log ServerInstalling WatchGuard System Manager About Hardware and Appliance SoftwareLicense Keys Network addresses1Network IP Addresses Without the Firebox External interfaceTrusted interface Optional interfacesSoftware encryption levels BaseUses 40-bit encryption StrongSetting Up Your Management Server Putting the Firebox into operation on your networkMaster password Admin passwordAfter Your Installation Installation TopicsWFS appliance software configuration modes Routed configurationDrop-in configuration Adding secondary networks to your configuration To add a secondary networks, do one of these proceduresUse the Quick Setup Wizard during installation Dynamic IP support on the external interfaceEntering IP addresses About slash notationInstalling the Firebox cables Installation Topics Service and Support LiveSecurity Service SolutionsThreat responses, alerts, and expert advice Easy software updatesLiveSecurity Service Broadcasts LiveSecurity Service Self Help Tools Basic FAQsNew from WatchGuard Advanced FAQs Known IssuesInteractive Support Forum Online TrainingUsing the WatchGuard Users Forum WatchGuard Users ForumWatchGuard Users Group Online HelpProduct Documentation Technical SupportCopy the online help system to more computers Software requirementsWeb Site Service Time We try to supply a solution in a maximum time of four hoursType of Service HoursTraining and Certification Monitoring Your Network Starting WatchGuard System ManagerAbout the WatchGuard System Manager Window From the Windows DesktopConnecting to a Firebox Disconnecting from a FireboxDevice LogConnecting to a Server Type the password for the Management ServerDisconnecting from a Server Seeing Information about DevicesFirebox Status CertificatesBranch Office VPN Tunnels Seeing Information on Log Servers Mobile user VPN tunnelsPptp user VPN tunnels No exclamation pointMonitoring VPNs About the WatchGuard Toolbar Starting Security ApplicationsPolicy Manager Firebox ManagerQuick Setup Wizard HostWatchLog Viewer Historical ReportsSetting Up Logging and Notification Setting Up the Log ServerLog Server collects logs from each WatchGuard Firebox WatchGuard Log Server Configuration dialog box appears Configuration Guide for your version of appliance softwareSetting Global Logging and Notification Preferences Type the new log encryption key two times Click OKClick Save Changes or Close Click Save Changes Setting Global Logging and Notification Preferences Traffic Alarm Event Diagnostic Reviewing and Working with Log FilesTypes of Log Messages Traffic log messagesAlarm log messages Diagnostic log messagesLog File Names and Locations Starting LogViewerBrowse to find the log file and click Open LogViewer Settings Changing LogViewer settings with WFS appliance software Click to set the format of the logs to the default colorsUsing LogViewer Select Edit FindPaste the data into any text editor Click File Merge log files Click Browse to find the files to put together Click MergeUsing LogViewer Using LogViewer Generating Reports of Network Activity Creating and Editing ReportsFrom Historical Reports, click Add Type the report nameSelect the filter Specifying a Report Time Interval Type the Firebox IP address or host name. Click AddChange the report definition Specifying Report Sections Setting Report Properties To consolidate report sectionsType the number of items to put in the table Exporting Reports Using Report Filters Complete the Filter tabsWhen finished, click OK Running ReportsReport Sections and Consolidated Sections Change the filter propertiesReport Sections and Consolidated Sections Session Summary Proxied Traffic Consolidated sections Report Sections and Consolidated Sections Managing Certificates Certificate Authority Public Key Cryptography and Digital CertificatesPKI in a WatchGuard VPN Managing the Certificate Authority From the menu, select the correctCertificate Authority CA Certificate Management Server CA Certificate Generate a New CertificateGWvpn gateway name Find and Manage CertificatesRevoke ReinstatePuts back a certificate that was revoked before DestroyManaging the Firebox X Edge Firebox Soho Importing CertificatesNetscape Communicator NetscapeTroubleshooting ideas AdministrationManaging the Firebox X Edge or Soho Device System StatusRemoving Certificates System security and remote managementFirewall LoggingSelect File Soho Management Clean up on PC Removing Certificates Appendix a Copyright and Licensing WatchGuard Firebox Software End-User License AgreementWatchGuard System Manager Copyright and Trademarks Licenses OpenSSL LicenseOriginal SSLeay License Apache Software License, Version 2.0, January Licenses Pcre License GNU Lesser General Public License Licenses Licenses Licenses GNU General Public License Licenses Licenses Licenses Sleepycat License Licenses Appendix B WatchGuard File Locations General File LocationsDefault File Locations Quick Setup WizardFirebox System Manager for Fireware Appliance Software HostWatch for Fireware Appliance SoftwarePolicy Manager for Fireware Appliance Software WatchGuard System Manager Policy Manager for WFS Appliance SoftwareFirebox System Manager for WFS Appliance Software HostWatch for WFS Appliance SoftwareFlash Disk Management for WFS Appliance Software LogViewerManagement Server WebBlocker ServerLog Server User Interface Log Server for Fireware Appliance Software Log Server for WFS Appliance SoftwareHistorical Reports Management Server Setup Wizard Log MergeManagement Server User Interface WatchGuard Certificate Authority Default File Locations Index Muvpn Wctp 100
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