WatchGuard Technologies Managing the Firebox X Edge or Soho Device, Troubleshooting ideas

Page 71

Managing the Firebox X Edge or SOHO Device

Troubleshooting ideas

Use these steps to troubleshoot Netscape certificates:

•Make sure that you have the strong encryption (128-bit) version of Netscape.

•Make sure that you have the correct password for the .p12 (or .pfx) file. This must be the configuration passphrase of the Firebox DVCP server.

•Make sure that the certificate is not zero (0) length. If it is, erase the file and disconnect from System Manager. Open System Manager and make the certificate again.

Managing the Firebox X Edge or SOHO Device

After you import the correct certificate in your browser, you can start to use System Manager to connect to a Firebox® X Edge, SOHO 6, or SOHO 5 to monitor and configure it.

You cannot use the same browser window to connect to the Edge or SOHO management pages as the one you use to configure access to the Certificate Authority. You must close the Certificate Authority window before you try to configure an Edge or SOHO from System Manager.

Refer to your Firebox X Edge or Firebox SOHO User Guide for more detailed information about configur- ing these devices.

From System Manager:

1Select the Edge or SOHO device. Then click Policy Manager.

The Client Authentication dialog box appears.

2Select the certificate for this device. Click OK.

3Click OK.

The SOHO System Status page appears. All management tasks that are usually available locally through a Web browser are available at this time.

System Status

The System Status page is the configuration home page of the Edge or SOHO. The page shows:

•Software appliance version

•Firebox features and their status as Enabled or Disabled

•Upgrade parameters and their status

•Configuration information for the trusted and external networks

•Firewall incoming and outgoing policies

•A reboot button to start the device again

Network

From the Navigation bar on the left side, click Network to:

•Configure the device network parameters for the external and trusted networks

•Configure static routes to let traffic through to networks on not connected segments

•Look at network statistics to help to monitor data traffic and troubleshoot problems

Administration

From the Navigation bar on the left side, click Administration to:

• Enable System Security passphrases and remote management

User Guide

65

Image 71

Contents WatchGuardSystem Manager User Guide Address Contents Copy the online help system to more computers Setting Up Logging and NotificationImporting Certificates Microsoft Internet Explorer 5.5 LogViewer SettingsApache Software License, Version 2.0, January Log Server Getting StartedAbout WatchGuard System Manager WatchGuard Management ServerAbout Hardware and Appliance Software Installing WatchGuard System ManagerNetwork addresses License KeysOptional interfaces 1Network IP Addresses Without the FireboxExternal interface Trusted interfaceStrong Software encryption levelsBase Uses 40-bit encryptionPutting the Firebox into operation on your network Setting Up Your Management ServerAdmin password Master passwordInstallation Topics After Your InstallationRouted configuration WFS appliance software configuration modesDrop-in configuration Dynamic IP support on the external interface Adding secondary networks to your configurationTo add a secondary networks, do one of these procedures Use the Quick Setup Wizard during installationAbout slash notation Entering IP addressesInstalling the Firebox cables Installation Topics Easy software updates Service and SupportLiveSecurity Service Solutions Threat responses, alerts, and expert adviceLiveSecurity Service Broadcasts New from WatchGuard LiveSecurity Service Self Help ToolsBasic FAQs Online Training Advanced FAQsKnown Issues Interactive Support ForumOnline Help Using the WatchGuard Users ForumWatchGuard Users Forum WatchGuard Users GroupSoftware requirements Product DocumentationTechnical Support Copy the online help system to more computersHours Web Site Service TimeWe try to supply a solution in a maximum time of four hours Type of ServiceTraining and Certification From the Windows Desktop Monitoring Your NetworkStarting WatchGuard System Manager About the WatchGuard System Manager WindowLog Connecting to a FireboxDisconnecting from a Firebox DeviceSeeing Information about Devices Connecting to a ServerType the password for the Management Server Disconnecting from a ServerBranch Office VPN Tunnels Firebox StatusCertificates No exclamation point Seeing Information on Log ServersMobile user VPN tunnels Pptp user VPN tunnelsMonitoring VPNs Firebox Manager About the WatchGuard ToolbarStarting Security Applications Policy ManagerHistorical Reports Quick Setup WizardHostWatch Log ViewerLog Server collects logs from each WatchGuard Firebox Setting Up Logging and NotificationSetting Up the Log Server Configuration Guide for your version of appliance software WatchGuard Log Server Configuration dialog box appearsType the new log encryption key two times Click OK Setting Global Logging and Notification PreferencesClick Save Changes or Close Click Save Changes Setting Global Logging and Notification Preferences Traffic log messages Traffic Alarm Event DiagnosticReviewing and Working with Log Files Types of Log MessagesStarting LogViewer Alarm log messagesDiagnostic log messages Log File Names and LocationsBrowse to find the log file and click Open LogViewer Settings Click to set the format of the logs to the default colors Changing LogViewer settings with WFS appliance softwareSelect Edit Find Using LogViewerPaste the data into any text editor Click Browse to find the files to put together Click Merge Click File Merge log filesUsing LogViewer Using LogViewer Creating and Editing Reports Generating Reports of Network ActivitySelect the filter From Historical Reports, click AddType the report name Change the report definition Specifying a Report Time IntervalType the Firebox IP address or host name. Click Add Specifying Report Sections Type the number of items to put in the table Setting Report PropertiesTo consolidate report sections Exporting Reports Complete the Filter tabs Using Report FiltersChange the filter properties When finished, click OKRunning Reports Report Sections and Consolidated SectionsReport Sections and Consolidated Sections Session Summary Proxied Traffic Consolidated sections Report Sections and Consolidated Sections PKI in a WatchGuard VPN Managing Certificates Certificate AuthorityPublic Key Cryptography and Digital Certificates Certificate Authority CA Certificate Managing the Certificate AuthorityFrom the menu, select the correct Find and Manage Certificates Management Server CA CertificateGenerate a New Certificate GWvpn gateway nameDestroy RevokeReinstate Puts back a certificate that was revoked beforeImporting Certificates Managing the Firebox X Edge Firebox SohoNetscape Netscape CommunicatorSystem Status Troubleshooting ideasAdministration Managing the Firebox X Edge or Soho DeviceLogging Removing CertificatesSystem security and remote management FirewallSelect File Soho Management Clean up on PC Removing Certificates WatchGuard Firebox Software End-User License Agreement Appendix a Copyright and LicensingWatchGuard System Manager Copyright and Trademarks OpenSSL License LicensesOriginal SSLeay License Apache Software License, Version 2.0, January Licenses Pcre License GNU Lesser General Public License Licenses Licenses Licenses GNU General Public License Licenses Licenses Licenses Sleepycat License Licenses General File Locations Appendix B WatchGuard File LocationsQuick Setup Wizard Default File LocationsPolicy Manager for Fireware Appliance Software Firebox System Manager for Fireware Appliance SoftwareHostWatch for Fireware Appliance Software Policy Manager for WFS Appliance Software WatchGuard System ManagerLogViewer Firebox System Manager for WFS Appliance SoftwareHostWatch for WFS Appliance Software Flash Disk Management for WFS Appliance SoftwareLog Server User Interface Management ServerWebBlocker Server Historical Reports Log Server for Fireware Appliance SoftwareLog Server for WFS Appliance Software Management Server User Interface Management Server Setup WizardLog Merge WatchGuard Certificate Authority Default File Locations Index Muvpn Wctp 100