Frequently Asked Questions, Technical Support

FREQUENTLY ASKED QUESTIONS

QUESTION: Is the Rock Band 3 Wireless Fender Mustang Pro Guitar Controller backwards-compatible?

ANSWER: The Rock Band 3 Wireless Fender Mustang Pro Guitar Controller is not supported by previous Rock Band titles, but you can play any tracks you have imported into Rock Band 3 from previous Rock Band titles by using the first 5 frets and last 5 frets on the guitar.

QUESTION: For how long should I hold down the sync buttons?

ANSWER: The sync buttons only require a quick press and release in order to start the sync process. As soon as you see the LED state change, you can release pressure on the button.

QUESTION: What is that big black port on the side of the Rock Band 3 Wireless Fender Mustang Pro Guitar Controller?

ANSWER: The Rock Band 3 Wireless Fender Mustang Pro Guitar Controller has built-in MIDI functionality that allows this peripheral to act as a MIDI controller when used with other compatible devices. Please see www.madcatz.com/FAQ/rockband for more information about this feature and to download the MIDI manual.

PROBLEM: The 4 LEDs under the Xbox 360 Guide button don’t do anything.

ANSWER: Those LEDs are used to communicate power states and MIDI options to the user. They are only illuminated when the peripheral is plugged into a MIDI system.

PROBLEM: My Rock Band 3 Wireless Fender Mustang Pro Guitar Controller keeps disconnecting.

SOLUTION 1: Ensure there are no wireless devices around that could potentially interfere with your Rock Band 3 Wireless Fender Mustang Pro Guitar Controller. Common offending devices include cordless phones, Wi-Fi routers, and microwaves.

SOLUTION 2: Make sure that the batteries are not jarring loose during play. A thin layer of duct tape, cardboard, or weather-stripping foam on the inside of the battery door can help secure the batteries during insane solos.

PROBLEM: I cannot tell if my Rock Band 3 Wireless Fender Mustang Pro Guitar Controller is synced to the Xbox 360 console.

SOLUTION: Follow the graphical instructions on the previous pages to sync your Rock Band 3 Wireless Fender Mustang Pro Guitar Controller to the Xbox 360 console. If your sync was successful, you'll see a steady green quadrant illuminated on the Rock Band 3 Wireless Fender Mustang Pro Guitar Controller’s Ring of Light that designates the assigned player number. This should match the illuminated quadrant on the Xbox 360 console’s Ring of Light.

PROBLEM: The game is asking me for a microphone. I don’t want to be the singer.

SOLUTION: When an Xbox 360 controller is connected to the Xbox 360 console, the game will look for a microphone (since the Xbox 360 controller is used to control the vocalist’s settings). If you want to play Guitar or Pro Guitar parts, sync the Rock Band 3 Wireless Fender Mustang Pro Guitar Controller to your Xbox 360 console, and then use it to navigate the in-game menus.

You should also be sure that the peripheral you are using is compatible with the software title you are playing. Please see www.madcatz.com/FAQ/rockband for more information.

PROBLEM: I have multiple peripherals and I cannot plug them all in – there are only two ports!

SOLUTION: Primary Xbox 360 peripherals are wireless. Many additional peripherals, however, require USB ports. Most powered USB hubs will expand your capabilities. For examples of popular setups, please visit www.madcatz.com/FAQ/rockband.

For service under the warranty, DO NOT return the game or any portion of the game (including the Rock Band 3 Wireless Fender Mustang PRO-Guitar Controller) to any retail store, even if that is where you originally purchased it. Retailers are NOT part of our authorized warranty support program. In the unlikely event you encounter a problem with any part of the game, please visit www.madcatz.com. This website contains detailed instructions on how to take advantage of our warranty support program.ttt

90-DAY LIMITED WARRANTY (NORTH AMERICA ONLY)

Mad Catz warrants this product to be free from defects in materials and workmanship for the warranty period. This non-transferable, ninety (90) day limited warranty is only to you, the first end-user purchaser. If a defect covered by this warranty occurs AND you have registered your product with Mad Catz AND you provide proof of purchase, Mad Catz, at its option, will repair or replace the product at no charge.

The Mad Catz ninety (90) day limited warranty is available to North American customers. Your sole and exclusive remedy is repair or replacement of your Mad Catz product. In no event shall Mad Catz liability exceed the original purchase price of the product. This warranty does not apply to: (a) normal wear and tear or abusive use; (b) industrial, professional or commercial use; (c) if the product has been tampered with or modified.

2-YEAR LIMITED WARRANTY (EUROPE ONLY)

Mad Catz warrants this product to be free from defects in materials and workmanship for the warranty period. This non-transferable, 2-year limited warranty is only to you, the first end-user purchaser. If a defect covered by this warranty occurs AND you have registered your product with Mad Catz AND you provide proof of purchase, Mad Catz, at its option, will repair or replace the product at no charge. The Mad Catz 2-year limited warranty is available to European customers. Your sole and exclusive remedy is repair or replacement of your Mad Catz product. In no event shall Mad Catz liability exceed the original purchase price of the product. This warranty does not apply to: (a) normal wear and tear or abusive use; (b) industrial, professional or commercial use; (c) if the product has been tampered with or modified.

To receive warranty service you must:

-North America: call Mad Catz Technical Support at 1.800.659.2287 or 1.619.683.2815

-Europe: call Mad Catz Technical Support at +44 (0) 8450-508418

-Obtain a Return Authorization Number from Mad Catz Technical Support

-Ship the product to Mad Catz at your expense for service

-Enclose a copy of the original sales receipt showing a purchase date

-Enclose a full return address with daytime and evening phone numbers

Fender 3 Frequently Asked Questions, Question For how long should I hold down the sync buttons?