GENERAL TROUBLESHOOTING:
1. | Glass Soots | A. | Flame impingement | Install log set per the instructions |
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| on logs |
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| Inspect the injector and air intake area. Make sure this area |
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| does not have any blockage from debris and clean. |
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| Check gas supply |
2. Poor draft due to | A. | Too much offset. | Reduce offset and/or raise termination. | |
| venting |
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| B. | Too many elbows | Reduce number of elbows |
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| C. Vent height too short | Raise vent | |
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| D. Vent too close to | Raise vent | |
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| roof line |
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| E. | Blockage is | Remove blockage |
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| restricting venting |
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| capacity |
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| F. | Incorrect vent type | Replace with proper |
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| G. | Venting has been | Replace with proper size |
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| constructed with too |
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| large or too small |
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| vent. |
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| H. | More than one | Construct a single venting system for each appliance |
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| appliance is using |
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| one venting system. |
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3. Poor draft due to | A. | Cap obstructed by a | Remove or open enclosure or raise cap above it. | |
| termination cap. |
| decorative enclosure. |
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| B. | Cap is crushed, | Replace cap |
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| damaged or missing. |
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4. Poor draft due to | A. | Buildings, trees, roof | Maintain proper clearances and heights to external | |
| ext. environment. |
| lines interfering with | obstructions; Beware of overhangs. |
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| venting. |
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| B. | Wind | Use cap designed for high winds; raise venting height. |
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| C. Vent exposed to cold | Insulate chase. | |
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| chase. |
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| D. Vent exposed to cold | Enclose vent within home. | |
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| weather. |
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5. Poor draft due to | A. | Negative air pressure. | To test for negative air pressure, open a window in the room | |
| internal |
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| with the fireplace to see if the unit starts drafting correctly. |
| environment. |
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| Make sure the damper system is in the open position. |
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6. | Unit shuts down | A. | Blockage or | Check for and remove blockage and light pilot following |
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| restriction in venting. | lighting instructions. |
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| B. Damper system | Open damper system and light pilot following lighting | |
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| closed. | instructions. |
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| If damper system will not operate, call contractor. |
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