Napoleon Grills PRESTIGE 500 manual Clean or replace as required

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Problem	Possible Causes	Solution
Burners will not cross light	Dirty or corroded cross light brackets.	Clean or replace as required.
each other.
“Paint” appears to be peeling	Grease build-up on inside surfaces.	This is not a defect. The finish on the lid and hood is
inside lid or hood.		porcelain, and will not peel. The peeling is caused by
		hardened grease, which dries into paint-like shards,
		that flake off. Regular cleaning will prevent this. See
		cleaning instructions.
Burner output on “high”	Lack of gas.	Check gas level in propane cylinder.
setting is too low. (Rumbling
noise and fluttering blue	Supply hose is pinched.	Reposition supply hose as necessary.
flame at burner surface.)	Dirty or clogged orifice.	Clean burner orifice.
	Spider webs or other matter in	Clean out venturi tube.
	venturi tube.
	Propane regulator in “low flow”	Ensure lighting procedure is followed carefully. All
	state.	gas grill valves must be in the off position when the
		tank valve is turned on. Turn tank on slowly to allow
		pressure to equalize. See lighting instructions.
Infrared burner (if	Ceramic tiles overloaded with	Turn burner off and allow to cool for at least two
equipped) flashes back	grease drippings and build-up. Ports	minutes. Relight burner and burn on high for at least
(during operation the	are clogged.	five minutes or until the ceramic tiles are evenly
burner abruptly makes		glowing red.
a loud “whoosh” sound,
followed by a continuous	Burner overheated due to inadequate	Ensure that no more than 75% of the grill surface
blow-torch type sound and	ventilation (too much grill surface	is covered by objects or accessories. Turn burner
grows dim.)	covered by griddle or pan.)	off and allow to cool for at least two minutes, then
		relight.
	Cracked ceramic tile.	Allow burner to cool and inspect very closely for cracks. If
		any cracks are found, contact your authorized Napoleon
		dealer to order a replacement burner assembly.
	Leaking gasket surrounding the	Contact your authorized Napoleon dealer for instructions
	ceramic tile, or a weld failure in the	on ordering a replacement burner assembly.
	burner housing.
Pilot will not light.	Lack of gas.	After turning pilot knob to high, wait approximately
(if equipped)		20-30 seconds for air to purge the gas supply line
		while pressing igniter. Fill propane cylinder. During
		initial set-up or after tank has been refilled, it is best
		to light one of the tube burners before lighting the
		pilot burner. This enables the gas to reach the valves
		on the manifold more quickly.
	Obstruction in pilot orifice.	Clean pilot orifice.
	Electrode wire loose or off.	Replace lead wire.
	Dirty pilot electrode.	Clean pilot electrode.
	Pilot is actually lit.	The pilot flame, especially on natural gas units is very
		difficult to see. Place your hand 1 in. (2.5 cm) above
		grill surface over the pilot burner to feel for heat.

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