Napoleon Grills PTSS215 manual Troubleshooting, Problem Possible Causes Solution

TROUBLESHOOTING

Problem	Possible Causes	Solution
Low heat / Low flame when	Blockage of gas.	Check for spider webs in the burner or orifice.
valve turned to high.	Improper preheating.	Pre-heat grill with main burners on high for 5 to 10 minutes.
	Cylinder freezing up.	When cooking for long periods of time, or when the cylinder is
		close to being empty, or low outside air temperatures, 1 lb
		cylinders do not have enough wetted surface area to allow liquid
		propane to turn to vapour. Put on a fresh 1 lb cylinder or hook-up
		to a 20 lb tank.
Excessive flare-ups/uneven	Sear plate installed incorrectly.	Ensure sear plate is installed with the holes towards the right end
heat.		of the grill.
	Improper pre-heating.	Pre-heat grill with main burners on high for 5 to 10 minutes.
	Excessive grease and ash build up	Clean sear plate and drip pan regularly. Do not line pan with
	on sear plates and in drip pan.	aluminum foil. Refer to cleaning instructions.
Burners burn with yellow flame,	Possible spider web or other debris,	Thoroughly clean burner by removing. See general maintenance
accompanied by the smell of	or improper air shutter adjustment.	instructions. Open air shutter slightly according to combustion air
gas.		adjustment instructions.
Flames lift away from burner,	Improper air shutter adjustment.	Close air shutter slightly according to combustion air adjustment
accompanied by the smell of		instructions.
gas, and possibly difficulties in
lighting.
Burner will not light with the	Damaged electrode wire.	Replace electrode wire.
igniter, but will light with a	Loose electrode wire.	Check that electrode wire is firmly pushed onto the terminal on the
match.	Electrode is cracked or broken.	back of the igniter.
		Replace electrode.
	Dead battery / or installed incorrectly.
		Replace with heavy duty ‘AAA’ battery. Install with the positive
		terminal up.
"Paint" appears to be peeling	Grease build up on inside surfaces.	This is not a defect. The finish on the lid and hood is stainless, and
inside lid or hood.		will not peel. The peeling is caused by hardened grease, which
		dries into paint-like shards, that will flake off. Regular cleaning will
		prevent this. See cleaning instructions.
Burner output on “high” setting	Lack of gas.	Check gas level in propane cylinder.
is too low. (Rumbling noise	Supply hose is pinched.	Reposition supply hose as necessary.
and fluttering blue flame at
	Dirty or clogged orifice.	Clean burner orifice.
burner surface.)
	Spider webs in venturi tube, or other
Infra-red only.		Clean out venturi tube.
	foreign matter.	Order replacement burner from your Authorized Napoleon dealer.
	Cracked ceramic tile.
Infra-red burner flashes back	Ceramic tiles overloaded with grease	Turn burner off and allow to cool for at least two minutes. Relight
(during operation the burner	drippings and build-up, ports are	burner and burn on high for at least five minutes or until the
aburptly makes a loud	clogged.	ceramic tiles are evenly glowing red.
“whoosh” sound, followed by a	Burner overheated due to inadequate	Ensure that no more than 75% of the grill surface is covered by
continuous blow-torch type		objects or accessories. Turn burner off and allow to cool for at
	ventilation (too much grill surface
sound and grows dim.)		least two minutes, then relight.
	covered by griddle or pan.)
		Allow burner to cool and inspect very closely for cracks. If any
	Cracked ceramic tile.
		cracks are found, contact your authorized Napoleon dealer for
	Leaking gasket surrounding the	ordering a replacement burner assembly.
	ceramic tile, or a weld failure in the	Contact your authorized Napoleon dealer for instructions on
	burner housing.
		ordering a replacement burner assembly.	9