OWNER’S MANUAL
TROUBLESHOOTING
Continued
WARNING: If you smell gas
•Shut off gas supply.
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone in your building.
•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
•If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating fireplace where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. These odors will disappear over time.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY |
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Fireplace produces unwanted odors | 1. | Gas leak. See Warning statement | 1. | Locate and correct all leaks (see Check- | ||
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| ing Gas Connections, page 19) | |
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Fireplace shuts off in use | 1. | High or gusting winds | 1. | Fireplace has been tested for up to | ||
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| 40mph winds. However, extreme con- | |
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| ditions may occur. See Lighting Instruc- | |
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| tions on page 24. | |
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| 2. | Low line pressure | 2. | Contact local propane or natural gas | |
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| 3. | Pilot is partially clogged | 3. | Clean pilot (see Cleaning and Mainte- | |
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| nance, page 26) | |
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| 4. | Inner vent pipe leaking exhaust gasses | 4. | Locate and correct all leaks (see Check- | |
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| into system. |
| ing Gas Connections, page 19) | |
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| 5. | Horizontal vent improperly pitched | 5. | Horizontal vent termination should slope | |
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| down only enough to prevent any water | |
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| from entering the unit. The maximum | |
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| downward slope of the vent termination | |
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| is 1/4" for any horizontal run. | |
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| 6. | Glass too loose and air tight gasket leaks | 6. | Tighten glass | |
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| in corners after usage |
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| 7. | Bad thermopile or thermocouple | 7. | Replace faulty component | |
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| 8. | Improper vent cap installation | 8. | Check for proper installation and free- | |
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| dom from debris or blockage | |
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Gas odor even when control knob is in OFF | 1. | Gas leak. See Warning statement | 1. | Locate and correct all leaks (see Check- | ||
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| ing Gas Connections, page 19) | ||
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| 2. | Control valve defective | 2. | Replace control valve | |
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Gas odor during combustion | 1. | Gas leak. See Warning statement | 1. | Locate and correct all leaks (see Check- | ||
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| ing Gas Connections, page 19) | |
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Dark residue on logs or inside of fireplace | 1. | Improper log placement | 1. | Properly locate logs (see Installing Logs, | ||
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| Lava Rock, and Glowing Embers, page 23) | |
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| 2. | Air holes at burner inlet blocked | 2. | Clean out air holes at burner inlets. Pe- | |
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| riodically repeat as needed | |
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| 3. | Burner flame holes blocked | 3. | Remove blockage or replace burner | |
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