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TROUBLESHOOTING
TROUBLESHOOTING
Continued
WARNING: If you smell gas
•Shut off gas supply.
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone in your building.
•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
•If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating fireplace where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. These odors will disappear over time.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY |
Fireplace produces a clicking/ticking noise just after burner is lit or shut off
1.Metal expanding while heating or con- tracting while cooling
1.This is common with most heaters. If noise is excessive, contact qualified ser- vice person
Fireplace produces unwanted odors | 1. | Heater burning vapors from paint, hair |
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| spray, glues, cleaners, chemicals, new |
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| carpet, etc. (See IMPORTANT state- |
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| ment above) |
| 2. | Low fuel supply (propane/LP only) |
| 3. | Gas leak. See Warning statement |
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| at top of page |
1.Open window to ventilate room. Stop us- ing odor causing products while heater is running
2.Refill supply tank (propane/LP only)
3.Locate and correct all leaks (see Check- ing Gas Connections, page 14)
Fireplace shuts off in use (ODS operates) | 1. | Not enough fresh air is available | 1. | Open window and/or door for ventilation |
| 2. | Low line pressure | 2. | Contact local natural or propane/LP gas |
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| company |
| 3. | ODS/pilot is partially clogged | 3. | Clean ODS/pilot (see Cleaning and |
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| Maintenance, page 21) |
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Gas odor even when control knob is in OFF | 1. | Gas leak. See Warning statement | 1. | Locate and correct all leaks (see Check- |
position |
| at top of page |
| ing Gas Connections, page 14) |
| 2. | Control valve or gas control defective | 2. | Replace control valve or gas control |
Gas odor during combustion | 1. | Foreign matter between control valve |
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| and burner |
| 2. | Gas leak. See Warning statement |
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| at top of page |
1.Take apart gas tubing and remove for- eign matter
2.Locate and correct all leaks (see Check- ing Gas Connections, page 14)
Dark residue on logs inside of their fireplace | 1. | Improper log placement | 1. | Properly locate logs (see Installing Logs, |
Note: After removing all causes of residue |
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| page 16) |
deposits, completely clean fireplace and ap- | 2. | Drafts or other air currents affecting | 2. | Eliminate source of drafts around heater |
pliance off residue before reusing appliance |
| flame pattern |
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| 3. | Air holes at burner inlet blocked | 3. | Clean out air holes at burner inlet. Peri- |
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| odically repeat as needed |
| 4. | Burner flame holes blocked | 4. | Remove blockage |
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