Desa VSGF28NTE, VSGF28PTE installation manual Press in control knob fully

Page 22

TROUBLESHOOTING

Continued

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

ODS/pilot lights but flame goes

1. Control knob not fully pressed in

1.

Press in control knob fully

out when control knob is re-

2. Control knob not pressed in

2.

After ODS/pilot lights, keep con-

leased

 

long enough

 

trol knob pressed in 30 seconds

 

3.

Equipment shutoff valve not

3.

Fully open equipment shutoff

 

 

fully open

 

valve

 

 

 

4.

Thermocouple connection

4.

Hand tighten until snug, then

 

 

loose at control valve

 

tighten 1/4 turn more

 

 

5.

Pilot flame not touching ther-

5.

A) Contact local natural or

 

 

mocouple, which allows ther-

 

propane/LP gas company

 

 

mocouple to cool, causing pi-

 

 

 

 

 

 

lot flame to go out. This prob-

 

B) Clean

ODS/pilot

(see

 

 

lem could be caused by one or

 

Cleaning and Maintenance,

 

 

both of the following:

 

page 20) or replace ODS/pi-

 

 

A) Low gas pressure

 

lot assembly

 

 

 

B) Dirty or partially clogged

 

 

 

 

 

 

ODS/pilot

 

 

 

 

 

6.

Thermocouple damaged

6.

Replace pilot assembly

 

 

7.

Control valve damaged

7.

Replace control valve

 

 

8.

On thermostat models, safety

8.

Wait one minute for safety in-

 

 

interlock system has been trig-

 

terlock system to reset. Repeat

 

 

gered

 

ignition operation

 

 

 

 

 

One or both burners do not light

1. Burner orifice(s) clogged

1.

Clean burner(s) (see Cleaning

after ODS/pilot is lit

 

 

 

and Maintenance, page 20) or

 

 

 

 

replace burner orifice(s)

 

2.

Inlet gas pressure is too low

2.

Contact local natural or pro-

 

 

 

 

pane/LP gas company

 

 

3.

Mislocated crossover tube

3.

Contact qualified service person

 

 

 

 

Delayed ignition of one or both

1. Manifold pressure is too low

1.

Contact local natural or pro-

burners

 

 

 

pane/LP gas company

 

 

2.

Burner orifice(s) clogged

2.

Clean burner(s) (see Cleaning

 

 

 

 

and Maintenance, page 20) or

 

 

 

 

replace burner orifice(s)

 

3.

Mislocated crossover tube

3.

Contact qualified service person

 

 

 

 

Burner backfiring during com-

1. Burner orifice is clogged or

1.

Clean burner (see Cleaning

bustion

 

damaged

 

and Maintenance, page 20) or

 

 

 

 

replace burner orifice

 

 

2.

Damaged burner

2.

Replace damaged burner

 

3.

Gas regulator defective

3.

Replace gas regulator

 

 

 

 

 

Yellow flame in front burner

1. Not enough air

1.

Check burner(s) for dirt and

during burner combustion

 

 

 

debris. If

found,

clean

 

 

 

 

burner(s) (see Cleaning and

 

 

 

 

Maintenance, page 20)

 

 

2.

Gas regulator defective

2.

Replace gas regulator

 

 

 

 

 

Slight smoke or odor during ini-

1. Residues from manufacturing

1.

Problem will stop after a few

tial operation

 

processes and logs curing

 

hours of operation

 

22

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Contents ¢QQQQQQ ¢ ¢ ¢ ¢ ¢ Table of Contents Safety Information Local Codes Product Identification Product FeaturesUnpacking Determining FRESH-AIR Flow for Heater Location AIR for Combustion VentilationProviding Adequate Ventilation Unusually Tight ConstructionVentilation AIR Ventilation Air From Inside BuildingInstallation Ventilation Air From OutdoorsCheck GAS Type Installing HoodElectrical Hookup Installation Clearances Conventional Fireplace InstallationBUILT-IN Fireplace Installation Depth 16 11/16 17 3/4Installing GAS Piping to Fireplace Location Mantel Clearances for Built-In InstallationInstallation Items Needed Natural GasConnecting Fireplace to GAS Supply Propane/LPPressure Testing Fireplace Gas Connections Pressure Testing Gas Supply Piping SystemChecking GAS Connections Installing Logs Installing Front Log #1Operating Fireplace For Your Safety Read Before LightingLighting Instructions Thermostat Control Operation Manual Lighting ProcedureTo Turn OFF GAS To Appliance Blower OperationPilot Flame Pattern Inspecting BurnersFront Burner Flame Pattern Burner Injector Holder and Pilot AIR Inlet Hole Cleaning MaintenanceLogs Troubleshooting Observed Problem Possible Cause RemedyPress in control knob fully Stalling Logs, Gas leak. See Warning Statement aboveService Hints SpecificationsWiring Diagram Replacement PartsIllustrated Parts Breakdown Parts List LOG Base AssemblyFireplace Models VSGF28NTE and VSGF28PTE KEY Part Number Description QTY Accessories Corner Hearth Base Hardwood Hearth BaseLaminate Trim for Hearth or Mantel Keep this Warranty Warranty InformationLimited Warranty VENT-FREE GAS Fireplace