Desa VSGF28PTE, VSGF28NTE Troubleshooting, Observed Problem Possible Cause Remedy

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TROUBLESHOOTING

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/pilot unit.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

When ignitor button is pressed,

1. Ignitor electrode not con-

1.

Reconnect ignitor cable

there is no spark at ODS/pilot

 

nected to ignitor cable

 

 

 

2.

Piezo ignitor nut is loose

2.

Tighten nut holding piezo ig-

 

 

 

 

nitor to base panel of log set.

 

 

 

 

Nut is located behind base

 

 

 

 

panel

 

3.

Ignitor cable pinched or wet

3.

Free ignitor cable if pinched

 

 

 

 

by any metal or tubing. Keep

 

 

 

 

ignitor cable dry

 

4.

Broken ignitor cable

4.

Replace ignitor cable

 

5.

Bad piezo ignitor

5.

Replace piezo ignitor

 

6.

Ignitor electrode broken

6.

Replace pilot assembly

 

7.

Ignitor electrode positioned

7.

Replace pilot assembly

 

 

wrong

 

 

When ignitor button is pressed, there is spark at ODS/pilot but no ignition

1.Gas supply turned off or equip- ment shutoff valve closed

2.Control knob not in PILOT position

3.Control knob not pressed in while in PILOT position

4.Air in gas lines when installed

5.Depleted gas supply (propane/ LP only)

6.ODS/pilot is clogged

7.Gas regulator setting is not correct

1.Turn on gas supply or open equipment shutoff valve

2.Turn control knob to PILOT position

3.Press in control knob while in PILOT position

4.Continue holding down con- trol knob. Repeat igniting op- eration until air is removed

5.Contact local propane/LP gas company

6.Clean ODS/pilot (see Cleaning and Maintenance, page 20) or replace ODS/pilot assembly

7.Replace gas regulator

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Contents ¢QQQQQQ ¢ ¢ ¢ ¢ ¢ Table of Contents Safety Information Local Codes Product Features Product IdentificationUnpacking Providing Adequate Ventilation AIR for Combustion VentilationDetermining FRESH-AIR Flow for Heater Location Unusually Tight ConstructionVentilation Air From Inside Building Ventilation AIRVentilation Air From Outdoors InstallationInstalling Hood Check GAS TypeElectrical Hookup Conventional Fireplace Installation Installation ClearancesDepth 16 11/16 17 3/4 BUILT-IN Fireplace InstallationMantel Clearances for Built-In Installation Installing GAS Piping to Fireplace LocationNatural Gas Installation Items NeededPropane/LP Connecting Fireplace to GAS SupplyPressure Testing Gas Supply Piping System Pressure Testing Fireplace Gas ConnectionsChecking GAS Connections Installing Front Log #1 Installing LogsFor Your Safety Read Before Lighting Operating FireplaceLighting Instructions To Turn OFF GAS To Appliance Manual Lighting ProcedureThermostat Control Operation Blower OperationInspecting Burners Pilot Flame PatternFront Burner Flame Pattern Cleaning Maintenance Burner Injector Holder and Pilot AIR Inlet HoleLogs Observed Problem Possible Cause Remedy TroubleshootingPress in control knob fully Stalling Logs, Statement above Gas leak. See WarningWiring Diagram SpecificationsService Hints Replacement PartsIllustrated Parts Breakdown LOG Base Assembly Parts ListFireplace Models VSGF28NTE and VSGF28PTE KEY Part Number Description QTY Accessories Hardwood Hearth Base Corner Hearth BaseLaminate Trim for Hearth or Mantel Warranty Information Keep this WarrantyLimited Warranty VENT-FREE GAS Fireplace