LG Electronics LGxxxA1C-B3 manual Connecting the Gateway to a Remote Router

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3-1-7 Connecting the Gateway to a Remote Router

If the gateway cannot detect the installed AC modules, it is recommended to move the gateway near the distribution panel for more reliable communication. To do so, the gateway needs to be connected to a remote router via PLC Bridge as illustrated below.

 

 

4

Power Line

 

 

 

Adapter

 

 

 

 

 

 

 

 

 

Broadband

 

 

PLC Bridge

router

 

 

 

 

 

 

 

Server

 

 

Power Line Adapter

 

 

1

2

3

 

 

1Connect the AC adapter from Power Port (12V/1A) of the gateway to a dedicated 120VAC outlet.

2Connect the PLC cable from PLC IN Port of the gateway to a dedicated 120VAC outlet.

3Connect one of the power line adapters from the LAN Port of the gateway to a 120VAC outlet.

4Connect the other power line adapter from a spare port on the broadband router to a 120VAC outlet.

3-1-8 Solving Connection Issues in the Gateway

If connection problems occur on the gateway, please check the LED status located on the back of the gateway and follow the troubleshooting table below. If the problem persists, please turn off the system circuit breaker and contact the service center (1-888-865-3026, lg.solar@lge.com)

LED status

Troubleshooting

 

 

 

AC Adapter may be incorrectly connected.

Power LED(No Light)

Check the AC Adapter and outlet in use; if power still does not come on, contact your

 

electricity provider for possible power grid problems.

GFDI ON

Possible wiring problems within the system.

(Red)

Turn off then on using the system circuit breaker, and wait 10 minutes.

PLC ON

Connection between AC cable and outlet or system and power grid may be interrupted.

(Red)

Reconnect the AC cable; if light does not change to green, try other outlets.

Wireless LAN ON

Possible problem with the wireless module inside the gateway.

(Red)

Contact the service center.

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Contents Troubleshooting Guide Product Specifications AC moduleDimension Response to Abnormal Conditions Parameter Range Clearing Time sDedicated Cables Table of Contents Safety Safety SymbolsGateway Date AC module ID Message type Messages and AlertsEx App Messages Screen Ex Web Array View ScreenEx Web Event Screen Ex Voltage Low ScreenApp Message Screen X12 An array of AC modules Ex Frequency Changing Too Fast Screen Nominal Frequency 60Hz 59.3 to 60.5Hz Hawaii 57 to 60.5HzEx AC Frequency Low Ex DC Voltage High Screen Error #1 DC Voltage HighError #2 DC Current High Ex DC Current High ScreenEx AC Current High Screen Error #3 AC Current HighError #4 Inverter Failure Ex Inverter Failure ScreenAlert Gfdi Error #5 Temperature ProtectionEx Temperature Protection Screen Ex Gfdi ScreenGateway and Communication Issues Factors that Affect Power Line CommunicationProblems Checking AC Module through the Smartphone App Checking for Interferences to the Power Line Communication Connecting the Gateway to a Remote Router Solving Connection Issues in the GatewayRegistering Additional AC Modules to the Gateway Changing the EnerBoxRegistering a Replacement AC Module to the Gateway Relocating a Gateway with Completed AC Module RegistrationNetwork Configuration Troubleshooting Memo Memo
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