Bayer HealthCare TS manual Solving Problems Error Codes and Symbols

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WHAT YOU SEE	WHAT IT MEANS	WHAT YOU SHOULD DO
	Test strip not in-	Remove the test strip and
	serted correctly.	insert it properly (see
		page 9).

E5	E10	Potential software	Remove the test strip and
E6	E12	or hardware issue.	retest using a new test strip.
E8	E13		If you continue to have
E9			problems, contact Customer
			Service.

		Wrong test strip.	Remove the test strip and
			retest using only a
			CONTOUR TS Test Strip.

	• Strip disturbed	Remove the test strip and
	during count-	retest using a new test strip.
	down.	Carefully follow testing
	• Strip degraded	instructions in your user
	• Strip degraded	guide.
	due to long	guide.
	due to long
	exposure out of	If you continue to have
	bottle.	problems, contact Customer
	• Used test strip	Service.
	• Used test strip
	inserted.

Solving Problems Error Codes and Symbols

www.bayerdiabetes.com/us23

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Contents User Guide Welcome to Simplicity and Accuracy Table of Contents Important Your Meter Display Important Contour TS Meter DisplayImportant Meter Features Meter FeaturesSymptoms of High or Low Blood Sugar Important Symptoms of High or Low Blood SugarImportant Important Things to Know Important Things to KnowBefore You Begin Important Before You BeginPreparing the Lancing Device Testing Preparing the Lancing DeviceInserting the Test Strip Inserting the Test Strip TestingGetting the Blood Drop Testing Getting the Blood DropTesting Your Blood Testing Testing Your BloodTesting Testing Your Blood Alternative Site Testing Testing Alternative Site TestingViewing Stored Test Results Testing Viewing Stored Test ResultsTesting with a Control Solution Testing Testing with a Control SolutionTesting Testing with a Control Solution Testing with a Control Solution Testing Setting the Date, Time and Sound Setting the Date, Time and Sound Setup Setting the DateSetting the Sound Setting the Month and Day Format Error Codes and Symbols Solving Problems Error Codes and Symbols If you do not resolve the problem, contact Bayer Error CodesDiabetes Care Customer Service at Replacing the Battery Store meter in the carrying case provided whenever possible Caring for the SystemTransferring Results to a Computer Speciﬁcations Weight 2 ozCheck List Service InformationCare and Extras Warranty WarrantyReferences Supplies Replacement Parts