Mitel 5603 manual Troubleshooting, Operational Problems, Error or Warning Messages

Page 57

Troubleshooting

Troubleshooting

This section contains information on how to solve common operational problems, and warnings you may receive.

Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact your system administrator.

If others have similar problems, there may be a system error.

Operational Problems

Fault

Probable cause

Action or comment

 

 

 

No display

The battery level is low

Charge the battery

 

The screen saver is set to "Black also

Change the screen saver setting

 

in call"

as described in Screen Saver on

 

The handset is defective.

page 41

 

Contact system administrator.

 

 

 

 

 

No ringing

The sound off icon is on, or ringer

Long press the Sound off key, or

 

volume set to silent, or the handset is

increase volume, or contact

 

defective.

system administrator.

 

 

 

Error or Warning Messages

Display shows

Probable cause

Action or comment

 

 

 

No access

The network is in range, but no

Switch handset off and then switch

 

access rights.

it on again or contact system

 

 

administrator.

 

 

 

No System. The handset

The handset is out of coverage or

Stop the beep with the Sound off

beeps once a minute

handset is defective.

key and go into range.

(during max 30 minutes)

 

Note: When re-entering the

with a low tone followed

 

coverage area it can take a couple

by a high tone (if enabled,

 

of minutes before the handset

the vibrator also follows

 

automatically has registered into

the beeps).

 

the system.

 

 

or

 

 

contact system administrator.

 

 

 

SERVICE required

The handset is defective.

Select reset option on the middle

options corrupt

 

soft key if available or if no reset

 

option is available or fault does not

 

 

 

 

resolve the handset needs repair.

 

 

Note: Display message only

 

 

shown in English.

 

 

 

 

 

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Contents MiVOICE Business and 5000 Communications Platforms Trademarks Iii Wireless Handset User Guide Troubleshooting Wireless Handset User Guide 5603 Handset About Your PhoneSound off key Description of Your HandsetFeatures and Functions Chargers Contacting Emergency ServicesDesktop Charger Rack ChargerExposure to Radio Frequency Signals Tips for your Comfort and SafetyFrequency Range Dont cradle the handsetChemical Resistance Environmental RequirementsIcons Icons and Text in the DisplayMenu icons Keys and Buttons Standby mode, and number input mode Volume ButtonSoft Keys Alphanumeric KeysHeadset Text input modeTurn the Audible Signal On/Off Switch the Handset On/OffCustomizing Your Phone Lock/Unlock the KeypadLock/Unlock the Keypad during a Call Lock/Unlock the HandsetMake a Call Making and Answering CallsAnswer a Call Dial a Name from the Central Phonebook1Dial a Number from the Company Phonebook During a Call Start a New Call during Conversation Call Handling for MiVoice Business Accessing FeaturesHold TransferTo retrieve the Held Call Conference Answer Call WaitingMethod Call Park CallbackAdvanced Features for MiVoice Business Call ForwardCall Pickup Direct Do Not DisturbGroup LoudspeakerCall Handling for the Mitel 5000 CP Call Handling for the Mitel 5000 CP Retrieve a Held CallConference Call Operator Advanced Features for the 5000 CPReverse Transfer Config AssistantVoice Mail Receive a Voice MailCheck the Voice Mail Inbox Contacts Navigate the Menu Enter/Exit the Menu ModeCalls Menu TreeContacts Settings Call Call List Call MenuMissed Calls Contact MenuCall Time Call ContactAdd Contact Edit ContactAdd New Contact Add from Call ListCentral Phonebook Delete ContactSearch by Name Search by NumberSound and Alert Settings Settings MenuTime & Date Settings Display SettingsSelect Headset Profile Screen SaverSet Time Format Phone Lock SettingsSet Date Format Activate the Automatic Key lockActivate the Phone Lock AnsweringDeactivate the Phone Lock Change PIN CodeChange the Menu Language Change Owner IDCharger System Subscribe Handset in IP-DECT System Manually Unsubscribe System Rename SystemPriority Admin Menu Advanced FunctionsClear Lists in Charger Software Upgrade and Additional Features Handset Updates via Charging RackSystem Handling Update Completed while in Charger Troubleshooting Operational ProblemsError or Warning Messages PDM LED Error IndicationsOperation Notice Accessibility and Voice QualityOperating Area Out of RangeMaintenance of Batteries MaintenanceBattery Warnings Charge the BatteryAttach the Hinge-type Clip Easy Replaceable BatteryAttach the Swivel-type Clip Easy ReplacementEasy Replacement Procedure Before Starting Easy Replacement ProcedureEasy Replacement Procedure using the 5603 Programmer Related Documents LED Indications during Easy ReplacementMitel 5603 Wireless Handset User Guide Index
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5603 specifications

The Mitel 5603 is a versatile and feature-rich desk phone designed for professional environments where effective communication is paramount. With its modern design and robust functionalities, the phone caters to the needs of businesses of all sizes, making it a popular choice for organizations looking to enhance communication efficiency.

One of the standout features of the Mitel 5603 is its high-definition audio quality. Utilizing wideband audio technology, the phone delivers crystal-clear sound that significantly improves the clarity of conversations. This feature is essential in busy office environments, where background noise can often interfere with communication. The wideband capabilities ensure that every word is heard, making it easier for employees to collaborate and engage with clients.

The Mitel 5603 also boasts a user-friendly interface, equipped with a large, backlit display that presents information clearly, even in low-light conditions. This makes it easy for users to navigate menus and access various features swiftly. The phone supports multiple programmable keys, allowing users to customize their experience by assigning frequently used functions or contacts for quick access. The intuitive layout and customizable settings aid in boosting productivity among staff.

Supporting both VoIP and traditional telephony, the Mitel 5603 offers flexibility in terms of deployment and integration with existing communication systems. Its compatibility with various Mitel solutions ensures seamless integration with unified communications, enhancing collaboration tools that many businesses rely on today.

Additionally, the phone is equipped with multiple connectivity options, including Ethernet ports that enable simple network integration. The Mitel 5603 supports Power over Ethernet (PoE), which allows the device to receive power and data through a single cable, simplifying installation and reducing clutter.

The Mitel 5603 is optimized for mobility as well. With built-in Bluetooth technology, users can connect their smartphones for hands-free calling or sync their contacts effortlessly. This feature is particularly beneficial for employees who frequently transition between their desk phones and mobile devices.

In summary, the Mitel 5603 is an advanced desk phone that merges quality audio performance with modern features. Its wideband audio, intuitive interface, customizable keys, flexibility for various telephony systems, and Bluetooth connectivity make it an excellent choice for businesses seeking a reliable communication solution to enhance productivity and collaboration among teams.