Auto Attendant, Instruction, Action, Menu Display

Mitel 3000

Getting Started Guide

Auto Attendant

You can configure the system so that calls are automatically answered and a message returned to the caller. The message can be customized. Callers can dial through this message directly to an extension if they know the extension number. There is an option provided where callers can dial # to access a directory message when the message is programmed.

The Auto Attendant can answer calls immediately or you can decide to allow the calls to ring for a period before they are automatically answered.

Users can dial single digits to access groups. Digits 1-9 access groups 20-12 respectively.

Assigning lines to be answered by the Auto Attendant

Note: To utilize the Auto Attendant features on the Mitel 3000, you must purchase and install the optional Voice Mail module.

Instruction	Action	Menu Display
From the System Programming		Select Option
From the System Programming		-System
sub menu select [Lines]		-System
sub menu select [Lines]		-Extensions
		-Lines
Select		Select Option
Select		- Equipped Lines
[Incoming Ringing]		- Equipped Lines
[Incoming Ringing]		- Group Programming
		- Incoming Ringing

Select the first CO Line to be answered by the Auto Attendant

Select Line
- Line 1	Line 4 -
- Line 2	Line 5 -
- Line 3	Line 6 -

Select whether you want the Auto Attendant to Operate all the time (Day and Night Mode) or during the day or the night only.

Select Option

-Day Mode

-Night Mode

-Day and Night Mode

Select Auto Attendant

[A ♦indicates that Auto Attendant is activated for the line. A ◊ indicates that the Auto Attendant is not activated for the line].

Select Option

-Extension

-Group

◊Auto Attendant

Note: The group or extension selected to ring for the Line will ring if a caller does not dial an extension number. It will also ring if a caller dials 0.

The default is that the Auto Attendant answers incoming calls immediately. However two timers, one for day mode and the other for night mode, can be set, to allow the calls to ring for a period before they are answered by the Auto Attendant. The timers are “Auto Attendant Day” and “Auto Attendant Night” and are in the “System” sub menu under “Timers”.