Mitel 3300 manual Maintenance, Mitel Networks 3200 Integrated Communications Platform ICP, Alarms

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General Information Guide - Release 3.1

Mitel Networks 3200 Integrated Communications Platform (ICP)

The Mitel Networks 3200 ICP database is converted and restored to a 3300 ICP database, and any peripheral cabinets connected to the FIM ports on the 3300 Controller.

In addition to the DNIC telephones supported by the peripheral cabinet, the 3300 ICP supports the following legacy single port IP telephones:

•SUPERSET 4015IP

•SUPERSET 4025IP.

Maintenance

Alarms

An alarm is an event that takes place when an anomaly is detected and corrective action is required. All attendants who use the Mitel Networks consoles are provided with alarm status information when an alarm is raised. Alarm threshold levels are programmable. There are three classes of alarms:

•Critical indicates a loss of service that demands immediate attention. This alarm invokes System Fail Transfer.

•Major indicates a fault that affects service to many users. This alarm usually results in a major degradation in service and needs attention to minimize customer complaints.

•Minor indicates any fault that does not fall into either of the above two classes. When the system is not 100% operational, a minor alarm is raised. It may require the attention of a repair person, but it is not urgent. Examples of a minor alarm include the loss of a single line or trunk circuit.

An alarm condition is cleared when the fault is corrected.

Circuit Indicators

The system has Light Emitting Diodes (LEDs) on the front of each component that indicate the status of the power, trunk circuits, line circuits, message links, and alarm status (as applicable).

For details, refer to the Hardware User Guide.

System Management Tools

The system has the following programming tools that have been designed for different levels of user:

•System Administration Tool provides a web-based interface that trained technicians use to program the system. It requires Microsoft Internet Explorer 6.0 or later.

•Group Administration Tool provides a web-based interface that enables administrators and receptionists to make changes to user information. It requires Microsoft Internet Explorer 5.5 or later.

•Desktop Tool provides a web-based interface that enables IP telephone users to program their telephone feature keys. It requires Microsoft Internet Explorer 5.5 or later.

•Mitel Networks 3300 Configuration Tool enables the installer to get a new system up and running at the installation site. It also enables databases from legacy SX-2000 systems, and 3200 ICP systems to be migrated forward to the 3300 ICP by using a database conversion and restore utility. The 3300 Configuration Tool requires Microsoft Windows NT 4.0 or Microsoft Windows 2000 Professional operating system.

•ISDN Maintenance and Administration Tool (IMAT) provides the programming interface for PRI and R2 protocols. It requires Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows 2000 Professional.

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Contents Page Table of Contents Iii SystemApplications Features Multiple Site Trademarks IntroductionDisclaimer CopyrightOverview Product OverviewSystem Architecture Controller Physical System FeaturesSystem Mitel Networks 3300 ControllerMitel Networks 3300 Universal Network Services Unit Network Services UnitsNetwork Services Units Mitel Networks 3300 R2 Network Services UnitAnalog Services Units Analog Services UnitsMitel Networks 3300 BRI Network Services Unit Mitel Networks 3300 Universal Analog Services UnitMigration Mitel Networks 3300 Analog Services UnitMigration Mitel Networks SX-2000 Micro LightCircuit Indicators MaintenanceAlarms Mitel Networks 3200 Integrated Communications Platform ICPRedundancy Support Authorized Maintenance AccessSecurity Toll ControlSpecifications SpecificationTone Plans Height Dimensions and Weights ComponentWeight WidthApplications Interfaces ApplicationsSystem Applications Automatic Call Distribution ACDOPS Manager Mitel Networks 6200 Cost Management SolutionsManagement Applications Mitel Networks 6500 Speech-Enabled Applications Mitel Networks 6500 Speech-Enabled ApplicationsMitel Networks 6300 Call Recording Solutions Mitel Networks 6500 Speech-Enabled AttendantEnterprise Voice Portal Mitel Networks 6500 Speech-Enabled Unified MessagingMitel Networks 6500 Speech-Enabled Applications Options MobilityMitel Networks 6110 Contact Center Management Mitel Networks 6100 Contact Center SolutionsMitel Networks 6100 Contact Center Solutions Mitel Networks 6115 Interactive Contact CenterMitel Networks 6160 Intelligent Queue Mitel Networks 6120 Contact Center SchedulingMitel Networks 6150 Multimedia Contact Center Mitel Networks 6170 Contact Center Quality Monitoring Mitel Networks 6180 Contact Center Media CostingDesktop Applications Mitel Networks 5810 PDA ApplicationPeripherals PeripheralsDesktop Mitel Networks 5001 IP PhoneMitel Networks 5005 IP Phone Mitel Networks 5010 IP Phone Mitel Networks 5020 IP Phone Mitel Networks 5140 IP Appliance General Information Guide Release Mitel Networks 5410 Programmable Key Module Mitel Networks 5415 Programmable Key Module Mitel Networks 5423 IrDA Module Mitel Networks 5303 Conference Phone Mitel Networks 5305 IP Office Conference Unit Mitel Networks 5310 IP Board Room Conference Unit Superset Superset Superset Superset Superset Consoles SuperconsoleMitel Networks 5550 IP Console General Information Guide Release Accessories Mitel Networks 3300 In-Line Power UnitMitel Networks 5485 IP Paging Unit Lines NetworkLines and Trunks TrunksIsdn Support Isdn Integrated Services Digital NetworkIP Networking Isdn ConnectivityIsdn Primary Rate Interface R2 SupportResult Traffic and Performance SpecificationsTraffic and Performance Criteria 25% 55% Typical 85% Network Guidelines LAN/WAN Network ConfigurationICP as a Backup WAN Feature Name FeaturesFeatures of the 3300 ICP DescriptionFeature Name Attendant Lockout Feature Name Call Release Call Rerouting DNI Emergency Services Mnms MSDN/DPNSS Msdn Release Link Trunk SIG Redial Saved Number Feature Name Xnet Standalone Site SolutionsSolution Overview Page Multiple Site Solution Installed Base Migration Page General Information Guide Release Index 43, 45, 46 User Guides General Information Guide Release
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3300 specifications

The Mitel 3300 is a robust IP-PBX (Private Branch Exchange) designed to cater to the communication needs of businesses of varying sizes. Renowned for its versatility and extensive features, the Mitel 3300 supports both traditional telephony and modern IP-based communications, making it an ideal choice for organizations transitioning into a unified communications environment.

One of the standout features of the Mitel 3300 is its comprehensive set of communication tools. The system supports voice, video, and data services, allowing users to interact through various formats. With an emphasis on mobility, the Mitel 3300 includes mobile applications that enable staff to connect from anywhere, ensuring seamless communication regardless of location.

The Mitel 3300 system is powered by the Mitel Communications Director (MCD) software, which provides central management and control functions. This software is designed to simplify the administration of the phone system, allowing IT teams to manage users, configure features, and monitor system performance through a user-friendly web interface. The platform also supports a wide range of endpoints, including desktop phones, softphones, and mobile clients, ensuring compatibility with existing infrastructure.

Another key characteristic of the Mitel 3300 is its scalability. The system can support small businesses with just a few extensions or large enterprises with thousands of users across multiple sites. This flexibility allows organizations to expand their communication capabilities as they grow, without facing the need for a complete system overhaul.

The Mitel 3300 is built with advanced technologies in mind. Features such as voice-over-IP (VoIP) capabilities enable high-quality audio calls over the internet, reducing costs and improving connectivity. Additionally, the platform supports Unified Communications and Collaboration (UCC) tools, allowing for integrated messaging, presence management, and video conferencing, which further enhance team interactions.

Security is another priority for the Mitel 3300, incorporating features such as encryption and secure access protocols to safeguard communications and sensitive information. This focus on security helps ensure that organizations can rely on the system to maintain privacy and compliance with regulations.

In conclusion, the Mitel 3300 stands out in the realm of business communications with its versatile feature set, scalability, and integration of modern technologies. Its ability to adapt to the evolving needs of businesses, combined with strong security measures, positions it as a reliable solution for organizations looking to enhance their communication infrastructures.
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