Mitel 3300 manual Mitel Networks 6100 Contact Center Solutions

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General Information Guide - Release 3.1

Mitel Networks 6100 Contact Center Solutions

Mitel Networks 6100 Contact Center Solutions

Mitel Networks 6100 Contact Center Solutions (CCS) is a suite of applications that enhances the integrated ACD functionality of the 3300 ICP. These applications enable customers to maximize the efficiency of their contact center. This suite incorporates

•Mitel Networks 6110 Contact Center Management (CCM)

•Mitel Networks 6115 Interactive Contact Center

•Mitel Networks 6120 Contact Center Scheduling

•Mitel Networks 6150 Multimedia Contact Center (MCC)

•Mitel Networks 6160 Intelligent Queue (IQ)

•Mitel Networks 6170 Contact Center Quality Monitoring

•Mitel Networks 6180 Contact Media Costing.

Mitel Networks 6110 Contact Center Management

Mitel Networks 6110 Contact Center Management is an application that manages ACD information. It uses the familiar Microsoft Excel and Microsoft Internet Explorer interface. Contact center managers can log on to any PC to run reports, monitor real time activities, forecast the number of agents required, and perform numerous management functions over the network.

The incorporated applications include:

•Reporter

•Report Inbox

•SuperAdvisor

•AgentAdvisor

•SuperAuditor

•Wallboarder

•Forecasting

•Multisite Reporting, Monitoring and Forecasting

•Chatline

•Inspector.

Mitel Networks 6115 Interactive Contact Center

Mitel Networks 6115 Interactive Contact Center enables supervisors to alter the way calls are handled in the contact center. The web-based interface enables supervisors to

•Put queues (paths) in and out of operation (DND)

•Schedule queues to open or close based on time of business day

•Put Agents in and out of DND

•Put Agents in and out of Make Busy

•Log in and log out Agents

•Move Agents to different answer points

•Agents can make busy with reason codes.

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Contents Page Table of Contents Iii SystemApplications Features Multiple Site Trademarks IntroductionDisclaimer CopyrightOverview Product OverviewSystem Architecture Controller Physical System FeaturesSystem Mitel Networks 3300 ControllerMitel Networks 3300 Universal Network Services Unit Network Services UnitsNetwork Services Units Mitel Networks 3300 R2 Network Services UnitAnalog Services Units Analog Services UnitsMitel Networks 3300 BRI Network Services Unit Mitel Networks 3300 Universal Analog Services UnitMigration Mitel Networks 3300 Analog Services UnitMigration Mitel Networks SX-2000 Micro LightCircuit Indicators MaintenanceAlarms Mitel Networks 3200 Integrated Communications Platform ICPRedundancy Support Authorized Maintenance AccessSecurity Toll ControlSpecifications SpecificationTone Plans Height Dimensions and Weights ComponentWeight WidthApplications Interfaces ApplicationsSystem Applications Automatic Call Distribution ACDManagement Applications Mitel Networks 6200 Cost Management SolutionsOPS Manager Mitel Networks 6500 Speech-Enabled Applications Mitel Networks 6500 Speech-Enabled ApplicationsMitel Networks 6300 Call Recording Solutions Mitel Networks 6500 Speech-Enabled AttendantEnterprise Voice Portal Mitel Networks 6500 Speech-Enabled Unified MessagingMitel Networks 6500 Speech-Enabled Applications Options MobilityMitel Networks 6110 Contact Center Management Mitel Networks 6100 Contact Center SolutionsMitel Networks 6100 Contact Center Solutions Mitel Networks 6115 Interactive Contact CenterMitel Networks 6150 Multimedia Contact Center Mitel Networks 6120 Contact Center SchedulingMitel Networks 6160 Intelligent Queue Mitel Networks 6170 Contact Center Quality Monitoring Mitel Networks 6180 Contact Center Media CostingDesktop Applications Mitel Networks 5810 PDA ApplicationPeripherals PeripheralsDesktop Mitel Networks 5001 IP PhoneMitel Networks 5005 IP Phone Mitel Networks 5010 IP Phone Mitel Networks 5020 IP Phone Mitel Networks 5140 IP Appliance General Information Guide Release Mitel Networks 5410 Programmable Key Module Mitel Networks 5415 Programmable Key Module Mitel Networks 5423 IrDA Module Mitel Networks 5303 Conference Phone Mitel Networks 5305 IP Office Conference Unit Mitel Networks 5310 IP Board Room Conference Unit Superset Superset Superset Superset Superset Consoles SuperconsoleMitel Networks 5550 IP Console General Information Guide Release Accessories Mitel Networks 3300 In-Line Power UnitMitel Networks 5485 IP Paging Unit Lines NetworkLines and Trunks TrunksIsdn Support Isdn Integrated Services Digital NetworkIP Networking Isdn ConnectivityIsdn Primary Rate Interface R2 SupportTraffic and Performance Criteria Traffic and Performance SpecificationsResult 25% 55% Typical 85% ICP as a Backup WAN LAN/WAN Network ConfigurationNetwork Guidelines Feature Name FeaturesFeatures of the 3300 ICP DescriptionFeature Name Attendant Lockout Feature Name Call Release Call Rerouting DNI Emergency Services Mnms MSDN/DPNSS Msdn Release Link Trunk SIG Redial Saved Number Feature Name Xnet Solution Overview SolutionsStandalone Site Page Multiple Site Solution Installed Base Migration Page General Information Guide Release Index 43, 45, 46 User Guides General Information Guide Release
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3300 specifications

The Mitel 3300 is a robust IP-PBX (Private Branch Exchange) designed to cater to the communication needs of businesses of varying sizes. Renowned for its versatility and extensive features, the Mitel 3300 supports both traditional telephony and modern IP-based communications, making it an ideal choice for organizations transitioning into a unified communications environment.

One of the standout features of the Mitel 3300 is its comprehensive set of communication tools. The system supports voice, video, and data services, allowing users to interact through various formats. With an emphasis on mobility, the Mitel 3300 includes mobile applications that enable staff to connect from anywhere, ensuring seamless communication regardless of location.

The Mitel 3300 system is powered by the Mitel Communications Director (MCD) software, which provides central management and control functions. This software is designed to simplify the administration of the phone system, allowing IT teams to manage users, configure features, and monitor system performance through a user-friendly web interface. The platform also supports a wide range of endpoints, including desktop phones, softphones, and mobile clients, ensuring compatibility with existing infrastructure.

Another key characteristic of the Mitel 3300 is its scalability. The system can support small businesses with just a few extensions or large enterprises with thousands of users across multiple sites. This flexibility allows organizations to expand their communication capabilities as they grow, without facing the need for a complete system overhaul.

The Mitel 3300 is built with advanced technologies in mind. Features such as voice-over-IP (VoIP) capabilities enable high-quality audio calls over the internet, reducing costs and improving connectivity. Additionally, the platform supports Unified Communications and Collaboration (UCC) tools, allowing for integrated messaging, presence management, and video conferencing, which further enhance team interactions.

Security is another priority for the Mitel 3300, incorporating features such as encryption and secure access protocols to safeguard communications and sensitive information. This focus on security helps ensure that organizations can rely on the system to maintain privacy and compliance with regulations.

In conclusion, the Mitel 3300 stands out in the realm of business communications with its versatile feature set, scalability, and integration of modern technologies. Its ability to adapt to the evolving needs of businesses, combined with strong security measures, positions it as a reliable solution for organizations looking to enhance their communication infrastructures.
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