Mitel 3300 manual Security, Redundancy Support, Toll Control, Authorized Maintenance Access

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General Information Guide - Release 3.1

Redundancy Support

The 3300 ICP can auto fail over (route) around failed IP links if provisioned redundantly.

Security

Toll Control

Any communications system that has a combination of Direct Inward System Access (DISA), integrated auto attendant, or RAD groups and peripheral interfaced auto attendant or voice mail can be susceptible to toll abuse. Therefore, it’s important to assign appropriate telephone privileges to users and devices. In addition, telephones in public places (such as a lobby telephone) should be denied toll access unless authorized through an attendant.

The 3300 ICP system has comprehensive toll control as an integral part of the call control. It lets you restrict user access to trunk routes and/or specific external directory numbers. It also provides Class of Restriction (COR) and Class of Service (COS) features that can substantially reduce the risk of toll abuse.

Features that have a risk of toll abuse are

•Public Network to Public Network Connection Allowed permits or restricts trunks being connected together

•Call Forwarding External Destination allows or restricts extension user to forward calls to external trunks

•Automatic Route Selection allows or restricts, on a per user or system basis, access to directory numbers based on a users job function (note: 1-800 calls are usually free calls, but some central offices can allow the reversal of 800 charges so that they are toll calls for your company).

As a deterrent to toll abuse by internal callers, Station Message Detail Recording (SMDR) can be used to track calls from within your company giving detailed information including the originating extension number, time, duration, and number dialed. SMDR record access should be restricted as with any other function.

Authorized Maintenance Access

Authorized access to the system tools provides protection for various administration commands from unauthorized users. The web-based system tools are

•System Administration Tool

•Group Administration Tool

•Desktop Tool.

Each user is given a login name, password, extension number, and language preference. All systems should have all levels of passwords and login names altered from the default value and these passwords should be changed periodically.

Ensure that any voice mail systems connected directly to modems employ a surveillance device. Also, most voice mail systems require a password to gain access; therefore, make sure that this password is difficult to guess and is changed frequently. Any user no longer authorized to use the system should have password privileges revoked immediately.

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Contents Page Table of Contents System IiiApplications Features Multiple Site Copyright IntroductionDisclaimer TrademarksProduct Overview OverviewSystem Architecture Mitel Networks 3300 Controller Physical System FeaturesSystem ControllerMitel Networks 3300 R2 Network Services Unit Network Services UnitsNetwork Services Units Mitel Networks 3300 Universal Network Services UnitMitel Networks 3300 Universal Analog Services Unit Analog Services UnitsMitel Networks 3300 BRI Network Services Unit Analog Services UnitsMitel Networks SX-2000 Micro Light Mitel Networks 3300 Analog Services UnitMigration MigrationMitel Networks 3200 Integrated Communications Platform ICP MaintenanceAlarms Circuit IndicatorsToll Control Authorized Maintenance AccessSecurity Redundancy SupportSpecification SpecificationsWidth Dimensions and Weights ComponentWeight Tone Plans HeightAutomatic Call Distribution ACD ApplicationsSystem Applications Applications InterfacesMitel Networks 6200 Cost Management Solutions Management ApplicationsOPS Manager Mitel Networks 6500 Speech-Enabled Attendant Mitel Networks 6500 Speech-Enabled ApplicationsMitel Networks 6300 Call Recording Solutions Mitel Networks 6500 Speech-Enabled ApplicationsMobility Mitel Networks 6500 Speech-Enabled Unified MessagingMitel Networks 6500 Speech-Enabled Applications Options Enterprise Voice PortalMitel Networks 6115 Interactive Contact Center Mitel Networks 6100 Contact Center SolutionsMitel Networks 6100 Contact Center Solutions Mitel Networks 6110 Contact Center ManagementMitel Networks 6120 Contact Center Scheduling Mitel Networks 6150 Multimedia Contact CenterMitel Networks 6160 Intelligent Queue Mitel Networks 6180 Contact Center Media Costing Mitel Networks 6170 Contact Center Quality MonitoringMitel Networks 5810 PDA Application Desktop ApplicationsPeripherals PeripheralsMitel Networks 5001 IP Phone DesktopMitel Networks 5005 IP Phone Mitel Networks 5010 IP Phone Mitel Networks 5020 IP Phone Mitel Networks 5140 IP Appliance General Information Guide Release Mitel Networks 5410 Programmable Key Module Mitel Networks 5415 Programmable Key Module Mitel Networks 5423 IrDA Module Mitel Networks 5303 Conference Phone Mitel Networks 5305 IP Office Conference Unit Mitel Networks 5310 IP Board Room Conference Unit Superset Superset Superset Superset Superset Superconsole ConsolesMitel Networks 5550 IP Console General Information Guide Release Mitel Networks 3300 In-Line Power Unit AccessoriesMitel Networks 5485 IP Paging Unit Trunks NetworkLines and Trunks LinesIsdn Connectivity Isdn Integrated Services Digital NetworkIP Networking Isdn SupportR2 Support Isdn Primary Rate InterfaceTraffic and Performance Specifications Traffic and Performance CriteriaResult 25% 55% Typical 85% LAN/WAN Network Configuration ICP as a Backup WANNetwork Guidelines Description FeaturesFeatures of the 3300 ICP Feature NameFeature Name Attendant Lockout Feature Name Call Release Call Rerouting DNI Emergency Services Mnms MSDN/DPNSS Msdn Release Link Trunk SIG Redial Saved Number Feature Name Xnet Solutions Solution OverviewStandalone Site Page Multiple Site Solution Installed Base Migration Page General Information Guide Release Index 43, 45, 46 User Guides General Information Guide Release
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3300 specifications

The Mitel 3300 is a robust IP-PBX (Private Branch Exchange) designed to cater to the communication needs of businesses of varying sizes. Renowned for its versatility and extensive features, the Mitel 3300 supports both traditional telephony and modern IP-based communications, making it an ideal choice for organizations transitioning into a unified communications environment.

One of the standout features of the Mitel 3300 is its comprehensive set of communication tools. The system supports voice, video, and data services, allowing users to interact through various formats. With an emphasis on mobility, the Mitel 3300 includes mobile applications that enable staff to connect from anywhere, ensuring seamless communication regardless of location.

The Mitel 3300 system is powered by the Mitel Communications Director (MCD) software, which provides central management and control functions. This software is designed to simplify the administration of the phone system, allowing IT teams to manage users, configure features, and monitor system performance through a user-friendly web interface. The platform also supports a wide range of endpoints, including desktop phones, softphones, and mobile clients, ensuring compatibility with existing infrastructure.

Another key characteristic of the Mitel 3300 is its scalability. The system can support small businesses with just a few extensions or large enterprises with thousands of users across multiple sites. This flexibility allows organizations to expand their communication capabilities as they grow, without facing the need for a complete system overhaul.

The Mitel 3300 is built with advanced technologies in mind. Features such as voice-over-IP (VoIP) capabilities enable high-quality audio calls over the internet, reducing costs and improving connectivity. Additionally, the platform supports Unified Communications and Collaboration (UCC) tools, allowing for integrated messaging, presence management, and video conferencing, which further enhance team interactions.

Security is another priority for the Mitel 3300, incorporating features such as encryption and secure access protocols to safeguard communications and sensitive information. This focus on security helps ensure that organizations can rely on the system to maintain privacy and compliance with regulations.

In conclusion, the Mitel 3300 stands out in the realm of business communications with its versatile feature set, scalability, and integration of modern technologies. Its ability to adapt to the evolving needs of businesses, combined with strong security measures, positions it as a reliable solution for organizations looking to enhance their communication infrastructures.
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