Mitel 3300 Mitel Networks 6120 Contact Center Scheduling, Mitel Networks 6160 Intelligent Queue

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General Information Guide - Release 3.1

Mitel Networks 6120 Contact Center Scheduling

Mitel Networks 6120 Contact Center Scheduling works in conjunction with the Mitel Networks 6110 Contact Center Management application enabling the optimization of staffing levels to match business needs.

Features of this application include:

•Seamless integration with Mitel Networks 6110 Contact Center Management

•Skills-based Schedules

•Automated Schedules

•Customized Agent Schedules

•Accrual-based time-off planning

•Import Scheduling Information

•Employee Database

•Reporting.

Mitel Networks 6150 Multimedia Contact Center

Mitel Networks 6150 Multimedia Contact Center works with Microsoft Exchange and Outlook to provide contact centers with automatic email distribution. Emails are sent to one address, and the application manages the distribution based on agent availability and skill level. The process is similar to the way that Automatic Call Distribution works for telephone calls.

Features of this application include:

•Email auto acknowledgement

•Automatic email routing

•Customer tracking

•Multimedia Reporting

•Multimedia real-time monitoring.

Mitel Networks 6160 Intelligent Queue

Mitel Networks 6160 Intelligent Queue enhances Mitel Networks 6110 Contact Center Management. 6160 IQ is an intelligent recorded announcement device (RAD) that allows call centers to customize which messages callers will hear based on the time, date, and/or number of callers in the queue. The application is managed through a web-based interface with .WAV file recordings. The following additional options are also available:

•Static RAD

•TIQ TALK provides intelligent messaging to the caller based on real-time ACD information supplied by the 6110 CCM application

•Smart Messaging provides callers with time of day, day of week, and exception-based messaging

•Smart Choice - auto attendant feature

•Web Callback provides web users with the capability of entering their telephone number into a web page and generating a queued Callback from a contact center agent

•Voice Message Queuing provides callers the option of entering their telephone number and a voice message to generate a queued Callback from a contact center agent

•Intelligent Call Routing allows calls to be routed based on ANI, DNIS, time of day, or current queue conditions

•Call Detail Reporting.

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Contents Page Table of Contents System IiiApplications Features Multiple Site Copyright IntroductionDisclaimer TrademarksProduct Overview OverviewSystem Architecture Mitel Networks 3300 Controller Physical System FeaturesSystem ControllerMitel Networks 3300 R2 Network Services Unit Network Services UnitsNetwork Services Units Mitel Networks 3300 Universal Network Services UnitMitel Networks 3300 Universal Analog Services Unit Analog Services UnitsMitel Networks 3300 BRI Network Services Unit Analog Services UnitsMitel Networks SX-2000 Micro Light Mitel Networks 3300 Analog Services UnitMigration MigrationMitel Networks 3200 Integrated Communications Platform ICP MaintenanceAlarms Circuit IndicatorsToll Control Authorized Maintenance AccessSecurity Redundancy SupportSpecification SpecificationsWidth Dimensions and Weights ComponentWeight Tone Plans HeightAutomatic Call Distribution ACD ApplicationsSystem Applications Applications InterfacesOPS Manager Mitel Networks 6200 Cost Management SolutionsManagement Applications Mitel Networks 6500 Speech-Enabled Attendant Mitel Networks 6500 Speech-Enabled ApplicationsMitel Networks 6300 Call Recording Solutions Mitel Networks 6500 Speech-Enabled ApplicationsMobility Mitel Networks 6500 Speech-Enabled Unified MessagingMitel Networks 6500 Speech-Enabled Applications Options Enterprise Voice PortalMitel Networks 6115 Interactive Contact Center Mitel Networks 6100 Contact Center SolutionsMitel Networks 6100 Contact Center Solutions Mitel Networks 6110 Contact Center ManagementMitel Networks 6160 Intelligent Queue Mitel Networks 6120 Contact Center SchedulingMitel Networks 6150 Multimedia Contact Center Mitel Networks 6180 Contact Center Media Costing Mitel Networks 6170 Contact Center Quality MonitoringMitel Networks 5810 PDA Application Desktop ApplicationsPeripherals PeripheralsMitel Networks 5001 IP Phone DesktopMitel Networks 5005 IP Phone Mitel Networks 5010 IP Phone Mitel Networks 5020 IP Phone Mitel Networks 5140 IP Appliance General Information Guide Release Mitel Networks 5410 Programmable Key Module Mitel Networks 5415 Programmable Key Module Mitel Networks 5423 IrDA Module Mitel Networks 5303 Conference Phone Mitel Networks 5305 IP Office Conference Unit Mitel Networks 5310 IP Board Room Conference Unit Superset Superset Superset Superset Superset Superconsole ConsolesMitel Networks 5550 IP Console General Information Guide Release Mitel Networks 3300 In-Line Power Unit AccessoriesMitel Networks 5485 IP Paging Unit Trunks NetworkLines and Trunks LinesIsdn Connectivity Isdn Integrated Services Digital NetworkIP Networking Isdn SupportR2 Support Isdn Primary Rate InterfaceResult Traffic and Performance SpecificationsTraffic and Performance Criteria 25% 55% Typical 85% Network Guidelines LAN/WAN Network ConfigurationICP as a Backup WAN Description FeaturesFeatures of the 3300 ICP Feature NameFeature Name Attendant Lockout Feature Name Call Release Call Rerouting DNI Emergency Services Mnms MSDN/DPNSS Msdn Release Link Trunk SIG Redial Saved Number Feature Name Xnet Standalone Site SolutionsSolution Overview Page Multiple Site Solution Installed Base Migration Page General Information Guide Release Index 43, 45, 46 User Guides General Information Guide Release
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3300 specifications

The Mitel 3300 is a robust IP-PBX (Private Branch Exchange) designed to cater to the communication needs of businesses of varying sizes. Renowned for its versatility and extensive features, the Mitel 3300 supports both traditional telephony and modern IP-based communications, making it an ideal choice for organizations transitioning into a unified communications environment.

One of the standout features of the Mitel 3300 is its comprehensive set of communication tools. The system supports voice, video, and data services, allowing users to interact through various formats. With an emphasis on mobility, the Mitel 3300 includes mobile applications that enable staff to connect from anywhere, ensuring seamless communication regardless of location.

The Mitel 3300 system is powered by the Mitel Communications Director (MCD) software, which provides central management and control functions. This software is designed to simplify the administration of the phone system, allowing IT teams to manage users, configure features, and monitor system performance through a user-friendly web interface. The platform also supports a wide range of endpoints, including desktop phones, softphones, and mobile clients, ensuring compatibility with existing infrastructure.

Another key characteristic of the Mitel 3300 is its scalability. The system can support small businesses with just a few extensions or large enterprises with thousands of users across multiple sites. This flexibility allows organizations to expand their communication capabilities as they grow, without facing the need for a complete system overhaul.

The Mitel 3300 is built with advanced technologies in mind. Features such as voice-over-IP (VoIP) capabilities enable high-quality audio calls over the internet, reducing costs and improving connectivity. Additionally, the platform supports Unified Communications and Collaboration (UCC) tools, allowing for integrated messaging, presence management, and video conferencing, which further enhance team interactions.

Security is another priority for the Mitel 3300, incorporating features such as encryption and secure access protocols to safeguard communications and sensitive information. This focus on security helps ensure that organizations can rely on the system to maintain privacy and compliance with regulations.

In conclusion, the Mitel 3300 stands out in the realm of business communications with its versatile feature set, scalability, and integration of modern technologies. Its ability to adapt to the evolving needs of businesses, combined with strong security measures, positions it as a reliable solution for organizations looking to enhance their communication infrastructures.
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