Vertical Communications GCA70-248 manual Advanced Call Handling

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Contents

GCA70-248

4	Advanced Call Handling . . . . . . . . . . . . 31
	Waiting for a Line (Queuing) . . . . . . . . . . . 31
	Call Transferring . . . . . . . . . . . . . . . . . 32
	Conferencing . . . . . . . . . . . . . . . . . . . 34
	Call Forwarding . . . . . . . . . . . . . . . . . . 36
	Call Parking . .	. . . . . . . . . . . . . . . . . . 38
	Account Codes	. . . . . . . . . . . . . . . . . . 40

5 Nonverbal Messaging . . . . . . . . . . . . . . 41

Station-To-Station Message Delivery . . . . . . . 41

LCD Message Delivery . . . . . . . . . . . . . . 42

Assist Button Message Delivery . . . . . . . . . 43

Message Waiting Light and Messaging . . . . . . 44

6 Programming . . . . . . . . . . . . . . . . . . 45

DSS Numbers . . . . . . . . . . . . . . . . . . . 45

Autodial And Speed Dial Numbers . . . . . . . . 46

Feature Buttons . . . . . . . . . . . . . . . . . . 49

Special Purpose Feature Buttons . . . . . . . . . 50

Assist Button . . . . . . . . . . . . . . . . . . . 52

7	Other Advanced Features . . . . . . . . . . . 53
	Line Groups . . . . . . . . . . . . . . . . . . . . 53
	Volume Control . . . . . . . . . . . . . . . . . . 54
	Default Volume Control . . . . . . . . . . . . . . 56
	Background Music
	(not available on 8112N or 8212N) . . . . . . . . 57
	Tracker Paging System . . . . . . . . . . . . . . 58
	Automatic Set Relocation . . . . . . . . . . . . . 60
	Data Interface Unit	. . . . . . . . . . . . . . . . 61
	DSS/BLF Console Operation . . . . . . . . . . . 62
A	Feature Access Codes	. . . . . . . . . . . . . 65

iv	Non-LCD Speakerphone Station User’s Guide

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Contents Page This User’s Guide is for the following system DSU II Digital Expandable SystemsAbout This Book IntroductionContents GCA70-248 Contents Advanced Call Handling Glossary Contents GCA70-248 Non-LCD Speakerphone Station User’s Guide Setting Up Your Station WelcomeTo adjust the pedestal Models 8212S and 8212N only Positioning Your StationTo select one of the ring tones, proceed as follows Setting a Personal Ringing ToneSetting Volume Levels To set the ringer loudness levelAnswering and Making Calls When you hear outside ringing two long burstsWhen you hear intercom ringing two short bursts To set the speaker and handset loudness levelsTo dial an outside number manually To dial an intercom number manuallyMicrophone Opening not available on 8112N and 8212N Understanding the Basic FunctionsMessage-Waiting Light Speaker not available on 8112N and 8212NImpact 8112N-** Telephone Your Station’s Buttons Tap Button TAP Transfer/Conference Button TRNS/CONFNext to a line button Next to a fixed feature or programmable feature buttonYour Station’s Display Lights Above the Mute buttonNext to the Message button SCS Series Models only Next to Intercom buttonAbove the Hold button Above the Speaker buttonSupported Telephone Models Models ExceptionsAnswering Outside Calls When you hear ringing Night Transferred Calls Line Access From Any StationWhen you hear an intercom tone followed by a caller’s voice Answering Intercom CallsDo Not Disturb Condition To enable DND, choose one of the followingTo disable DND To override a do not disturb condition at another telephoneHolding Calls Exclusive HoldHandling Hold Recalls To place a call on hold at another telephone directed hold Directed HoldIf a held line is recalling, choose one of the following You can pick this call back up if you need to. To do thisDirected Call Pickup Call PickupGroup Call Pickup Pickup For Monitored StationsTo monitor another telephone Receiving Subdued Off-Hook Voice Announcements Sohva Handling an Incoming SohvaTo respond to a Sohva verbally not available on 8112N Voice Announce Blocking To block all voice-announced callsTo unblock all voice-announced calls Page To dial an outside number using your prime line Making Outside CallsTo tone call automatically Making Intercom CallsTo manually cause the other telephone to ring tone calling To voice announce manuallyAutomatic Dialing Redialing Redial Last-Dialed NumberAutomatic Redialing Redial Programming Storing Numbers Make a Sohva announcement using the Sohva button as followsSending Subdued Off-Hook Voice Announcements Sohva To permanently store a number you’ve just dialedCamping On Options Busy or Idle Station, Automatic CallbackBusy Station, Wait For An Answer Call Waiting To camp on when you hear a busy signal Busy No AnswerIf your system provides all-call or zone paging PagingIf your system provides an external paging unit To make a reply to a Meet-MeTo queue for a line group To cancel line group queuingWaiting for a Line Queuing To queue for a line that appears on your telephoneIf the intercom party is busy or does not answer Call TransferringScreened Call Transfers Answer callUnscreened Call Transfers To transfer an unscreened call to another system telephoneConferencing Creating a Conference CallUnsupervised Conference Calls Managing a Conference CallCall Forwarding To cancel intercom and prime line call forwardingTo cancel all call forwarding Forwarding a CallTo activate the Cfos feature To deactivate the Cfos featureCall Forward Outside System Cfos To answer a park recall Call ParkingHandling Park Recalls To place a park recall on hold at your stationTo re-park a park recall and restart the park timer ANSWER/RETRIEVE callAccount Codes To enter account code on an incoming callTo enter account code on an outgoing call Station-To-Station Message Delivery To turn on message lightTo turn off message light LCD Message Delivery To turn message onTo turn off message and your intercom light Assist Button Message Delivery To send a message for assistanceMessage Waiting Light and Messaging To turn on the message waiting light at an idle telephoneTo receive a message at an alert Programming DSS NumbersAutodial And Speed Dial Numbers Speed Dial Numbers Personal Speed Dial Numbers Feature Buttons To manually store an access codeTransfer Button Special Purpose Feature ButtonsResponse Message Button Subdued Off-Hook Voice Announce Sohva ButtonTo program a Sohva button Group Listening ButtonAutomatic Redial Button To program a group listening buttonAssist Button To program an assist buttonTo access a system line group Line GroupsVolume Control Setting Current Volume LevelMuting Your Station not available on 8112N To mute your stationTo speak to the distant party Default Volume Control Background Music Not available on 8112N or 8212N To turn the music onTo turn the music off To enable a Tracker Pager at your station To disable a Tracker Pager at your stationTracker Paging System Answer call and Press TRNS/CONF Retrieve callAutomatic Set Relocation Data Interface Unit To select the IST device if the Data light is offDSS/BLF Console Operation Accessing The DSS/BLF Console Button Levels Level access buttonsPage Feature Access Codes Feature Access Codes GCA70-248 + to Tracker Pager Assist Button Account CodeAll-Call Paging AttendantButton Query Class Of Service COS ProgrammingBlock Programming Call ForwardDepartmental Station Operation Direct Inward System Access DisaData Interface Unit DIU Dial By NameExclusive Hold HookswitchTie Lines Handsfree Answer InhibitLine Queuing Last Number RedialingLine Groups Meet-Me AnswerPrime Line Pulse/Tone SwitchingPaging PrivacyScreened Call Transfer Service ObservingSystem Alarm Reporting Speed DialingUnsupervised Conference Tracker PagerUnscreened Call Transfer Voice callSpeakerphone Characteristics Speakerphone User GuidelinesSpeakerphone Characteristics GCA70-248 Index Index GCA70-248 TRNS/CNF Index GCA70-248 Non-LCD Speakerphone Station User’s Guide CCB 15B