Vertical Communications GCA70-248 manual Waiting for a Line Queuing, To queue for a line group

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GCA70-248Advanced Call Handling

 

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Advanced Call Handling

 

 

 

 

 

 

 

 

 

Waiting for a Line (Queuing)

If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line in the line group.

￿To queue for a line group,

1.PRESS INTERCOM.

2.DIAL line group access code (9, 81, 82, 83).

3.HEAR busy tone.

4.DIAL ￿￿ and hang up.

5.When line group is free, your telephone sounds several short ring bursts.

6.LIFT the handset, LISTEN for dial tone AND MAKE call.

￿To cancel line group queuing,

1.PRESS INTERCOM, DIAL ￿￿AND HANG UP.

￿To queue for a line that appears on your telephone,

1.PRESS HOLD.

2.PRESS line button of busy line.

3.HEAR short tone.

4.When the line is free, your telephone sounds five short ring bursts telling you that you can use your line.

5.LIFT handset to answer. If you no longer need the line, ignore the ring burst.

Non-LCD Speakerphone Station User’s Guide

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Contents Page DSU II Digital Expandable Systems This User’s Guide is for the following systemIntroduction About This BookContents GCA70-248 Contents Advanced Call Handling Glossary Contents GCA70-248 Non-LCD Speakerphone Station User’s Guide Welcome Setting Up Your StationPositioning Your Station To adjust the pedestal Models 8212S and 8212N onlyTo set the ringer loudness level Setting a Personal Ringing ToneSetting Volume Levels To select one of the ring tones, proceed as followsTo set the speaker and handset loudness levels When you hear outside ringing two long burstsWhen you hear intercom ringing two short bursts Answering and Making CallsTo dial an intercom number manually To dial an outside number manuallySpeaker not available on 8112N and 8212N Understanding the Basic FunctionsMessage-Waiting Light Microphone Opening not available on 8112N and 8212NImpact 8112N-** Telephone Your Station’s Buttons Transfer/Conference Button TRNS/CONF Tap Button TAPAbove the Mute button Next to a fixed feature or programmable feature buttonYour Station’s Display Lights Next to a line buttonAbove the Speaker button Next to Intercom buttonAbove the Hold button Next to the Message button SCS Series Models onlyModels Exceptions Supported Telephone ModelsAnswering Outside Calls Answering Intercom Calls Night Transferred Calls Line Access From Any StationWhen you hear an intercom tone followed by a caller’s voice When you hear ringingTo override a do not disturb condition at another telephone To enable DND, choose one of the followingTo disable DND Do Not Disturb ConditionHolding Calls Exclusive HoldHandling Hold Recalls You can pick this call back up if you need to. To do this Directed HoldIf a held line is recalling, choose one of the following To place a call on hold at another telephone directed holdPickup For Monitored Stations Call PickupGroup Call Pickup Directed Call PickupTo monitor another telephone Receiving Subdued Off-Hook Voice Announcements Sohva Handling an Incoming SohvaTo respond to a Sohva verbally not available on 8112N Voice Announce Blocking To block all voice-announced callsTo unblock all voice-announced calls Page Making Outside Calls To dial an outside number using your prime lineTo voice announce manually Making Intercom CallsTo manually cause the other telephone to ring tone calling To tone call automaticallyAutomatic Dialing Redialing Redial Last-Dialed NumberAutomatic Redialing To permanently store a number you’ve just dialed Make a Sohva announcement using the Sohva button as followsSending Subdued Off-Hook Voice Announcements Sohva Redial Programming Storing NumbersCamping On Options Busy or Idle Station, Automatic CallbackBusy Station, Wait For An Answer Call Waiting Busy No Answer To camp on when you hear a busy signalTo make a reply to a Meet-Me PagingIf your system provides an external paging unit If your system provides all-call or zone pagingTo queue for a line that appears on your telephone To cancel line group queuingWaiting for a Line Queuing To queue for a line groupAnswer call Call TransferringScreened Call Transfers If the intercom party is busy or does not answerTo transfer an unscreened call to another system telephone Unscreened Call TransfersCreating a Conference Call ConferencingManaging a Conference Call Unsupervised Conference CallsForwarding a Call To cancel intercom and prime line call forwardingTo cancel all call forwarding Call ForwardingTo activate the Cfos feature To deactivate the Cfos featureCall Forward Outside System Cfos To place a park recall on hold at your station Call ParkingHandling Park Recalls To answer a park recallANSWER/RETRIEVE call To re-park a park recall and restart the park timerAccount Codes To enter account code on an incoming callTo enter account code on an outgoing call Station-To-Station Message Delivery To turn on message lightTo turn off message light LCD Message Delivery To turn message onTo turn off message and your intercom light To send a message for assistance Assist Button Message DeliveryMessage Waiting Light and Messaging To turn on the message waiting light at an idle telephoneTo receive a message at an alert DSS Numbers ProgrammingAutodial And Speed Dial Numbers Speed Dial Numbers Personal Speed Dial Numbers To manually store an access code Feature ButtonsSubdued Off-Hook Voice Announce Sohva Button Special Purpose Feature ButtonsResponse Message Button Transfer ButtonTo program a group listening button Group Listening ButtonAutomatic Redial Button To program a Sohva buttonTo program an assist button Assist ButtonLine Groups To access a system line groupSetting Current Volume Level Volume ControlMuting Your Station not available on 8112N To mute your stationTo speak to the distant party Default Volume Control Background Music Not available on 8112N or 8212N To turn the music onTo turn the music off To enable a Tracker Pager at your station To disable a Tracker Pager at your stationTracker Paging System Retrieve call Answer call and Press TRNS/CONFAutomatic Set Relocation To select the IST device if the Data light is off Data Interface UnitDSS/BLF Console Operation Level access buttons Accessing The DSS/BLF Console Button LevelsPage Feature Access Codes Feature Access Codes GCA70-248 + to Tracker Pager Attendant Account CodeAll-Call Paging Assist ButtonCall Forward Class Of Service COS ProgrammingBlock Programming Button QueryDial By Name Direct Inward System Access DisaData Interface Unit DIU Departmental Station OperationHandsfree Answer Inhibit HookswitchTie Lines Exclusive HoldMeet-Me Answer Last Number RedialingLine Groups Line QueuingPrivacy Pulse/Tone SwitchingPaging Prime LineSpeed Dialing Service ObservingSystem Alarm Reporting Screened Call TransferVoice call Tracker PagerUnscreened Call Transfer Unsupervised ConferenceSpeakerphone User Guidelines Speakerphone CharacteristicsSpeakerphone Characteristics GCA70-248 Index Index GCA70-248 TRNS/CNF Index GCA70-248 Non-LCD Speakerphone Station User’s Guide CCB 15B