Vertical Communications GCA70-248 manual Answering Intercom Calls, When you hear ringing

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Answering Calls

GCA70-248

Answering Intercom Calls

An intercom call is a call between two system stations. If a speakerphone, your station will receive intercom calls in one of two ways depending upon system programming. In a voice-firstsetting, a short tone followed by the caller’s voice heard on the speaker. With a tone-firstsetting, the telephone rings in a distinctive pattern and the receiving station must take action to answer. Of course, if either station is not speakerphone equipped, all calls will arrive tone-first.

You can block voice-announce calls if you wish. See the discussion titled Blocking Voice Announce Calls for details.

When you hear an intercom tone followed by a caller’s voice,

1.SPEAK toward the telephone to answer, OR LIFT handset if pri- vacy is desired.

When you hear intercom ringing (two short bursts),

1.PRESS INTERCOM.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

Night Transferred Calls - Line Access

From Any Station

The system attendant can take action that transfers incoming calls to a particular station or stations for off-hour ringing.

When you hear ringing,

1.PRESS INTERCOM.

2.DIAL .

3.SPEAK toward telephone to answer call OR LIFT handset if privacy is desired.

14	Non-LCD Speakerphone Station User’s Guide

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Contents Page This User’s Guide is for the following system DSU II Digital Expandable SystemsAbout This Book IntroductionContents GCA70-248 Contents Advanced Call Handling Glossary Contents GCA70-248 Non-LCD Speakerphone Station User’s Guide Setting Up Your Station WelcomeTo adjust the pedestal Models 8212S and 8212N only Positioning Your StationTo select one of the ring tones, proceed as follows Setting a Personal Ringing ToneSetting Volume Levels To set the ringer loudness levelAnswering and Making Calls When you hear outside ringing two long burstsWhen you hear intercom ringing two short bursts To set the speaker and handset loudness levelsTo dial an outside number manually To dial an intercom number manuallyMicrophone Opening not available on 8112N and 8212N Understanding the Basic FunctionsMessage-Waiting Light Speaker not available on 8112N and 8212NImpact 8112N-** Telephone Your Station’s Buttons Tap Button TAP Transfer/Conference Button TRNS/CONFNext to a line button Next to a fixed feature or programmable feature buttonYour Station’s Display Lights Above the Mute buttonNext to the Message button SCS Series Models only Next to Intercom buttonAbove the Hold button Above the Speaker buttonSupported Telephone Models Models ExceptionsAnswering Outside Calls When you hear ringing Night Transferred Calls Line Access From Any StationWhen you hear an intercom tone followed by a caller’s voice Answering Intercom CallsDo Not Disturb Condition To enable DND, choose one of the followingTo disable DND To override a do not disturb condition at another telephoneExclusive Hold Holding CallsHandling Hold Recalls To place a call on hold at another telephone directed hold Directed HoldIf a held line is recalling, choose one of the following You can pick this call back up if you need to. To do thisDirected Call Pickup Call PickupGroup Call Pickup Pickup For Monitored StationsTo monitor another telephone Handling an Incoming Sohva Receiving Subdued Off-Hook Voice Announcements SohvaTo respond to a Sohva verbally not available on 8112N To block all voice-announced calls Voice Announce BlockingTo unblock all voice-announced calls Page To dial an outside number using your prime line Making Outside CallsTo tone call automatically Making Intercom CallsTo manually cause the other telephone to ring tone calling To voice announce manuallyAutomatic Dialing Redial Last-Dialed Number RedialingAutomatic Redialing Redial Programming Storing Numbers Make a Sohva announcement using the Sohva button as followsSending Subdued Off-Hook Voice Announcements Sohva To permanently store a number you’ve just dialedBusy or Idle Station, Automatic Callback Camping On OptionsBusy Station, Wait For An Answer Call Waiting To camp on when you hear a busy signal Busy No AnswerIf your system provides all-call or zone paging PagingIf your system provides an external paging unit To make a reply to a Meet-MeTo queue for a line group To cancel line group queuingWaiting for a Line Queuing To queue for a line that appears on your telephoneIf the intercom party is busy or does not answer Call TransferringScreened Call Transfers Answer callUnscreened Call Transfers To transfer an unscreened call to another system telephoneConferencing Creating a Conference CallUnsupervised Conference Calls Managing a Conference CallCall Forwarding To cancel intercom and prime line call forwardingTo cancel all call forwarding Forwarding a CallTo deactivate the Cfos feature To activate the Cfos featureCall Forward Outside System Cfos To answer a park recall Call ParkingHandling Park Recalls To place a park recall on hold at your stationTo re-park a park recall and restart the park timer ANSWER/RETRIEVE callTo enter account code on an incoming call Account CodesTo enter account code on an outgoing call To turn on message light Station-To-Station Message DeliveryTo turn off message light To turn message on LCD Message DeliveryTo turn off message and your intercom light Assist Button Message Delivery To send a message for assistanceTo turn on the message waiting light at an idle telephone Message Waiting Light and MessagingTo receive a message at an alert Programming DSS NumbersAutodial And Speed Dial Numbers Speed Dial Numbers Personal Speed Dial Numbers Feature Buttons To manually store an access codeTransfer Button Special Purpose Feature ButtonsResponse Message Button Subdued Off-Hook Voice Announce Sohva ButtonTo program a Sohva button Group Listening ButtonAutomatic Redial Button To program a group listening buttonAssist Button To program an assist buttonTo access a system line group Line GroupsVolume Control Setting Current Volume LevelTo mute your station Muting Your Station not available on 8112NTo speak to the distant party Default Volume Control To turn the music on Background Music Not available on 8112N or 8212NTo turn the music off To disable a Tracker Pager at your station To enable a Tracker Pager at your stationTracker Paging System Answer call and Press TRNS/CONF Retrieve callAutomatic Set Relocation Data Interface Unit To select the IST device if the Data light is offDSS/BLF Console Operation Accessing The DSS/BLF Console Button Levels Level access buttonsPage Feature Access Codes Feature Access Codes GCA70-248 + to Tracker Pager Assist Button Account CodeAll-Call Paging AttendantButton Query Class Of Service COS ProgrammingBlock Programming Call ForwardDepartmental Station Operation Direct Inward System Access DisaData Interface Unit DIU Dial By NameExclusive Hold HookswitchTie Lines Handsfree Answer InhibitLine Queuing Last Number RedialingLine Groups Meet-Me AnswerPrime Line Pulse/Tone SwitchingPaging PrivacyScreened Call Transfer Service ObservingSystem Alarm Reporting Speed DialingUnsupervised Conference Tracker PagerUnscreened Call Transfer Voice callSpeakerphone Characteristics Speakerphone User GuidelinesSpeakerphone Characteristics GCA70-248 Index Index GCA70-248 TRNS/CNF Index GCA70-248 Non-LCD Speakerphone Station User’s Guide CCB 15B