Vertical Communications GCA70-248 manual Account Code, All-Call Paging, Assist Button, Attendant

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GCA70-248

Glossary

B Glossary

A

Account Code

A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category, or special grouping, for call accounting purposes.

All-Call Paging

Paging through the intercoms of all stations in the system.

Assist Button

A button that you can program that will let you send a message requesting assis- tance to the LCD of another telephone.

Attendant

Also known as the operator; typically, the first person to answer incoming calls and responsible for directing calls to the proper person or department.

Automatic Callback

System will ring a calling telephone when a busy called telephone becomes idle.

Automatic Dialing (or Autodialing)

Using programmable buttons to store numbers for one- or two-button dialing.

Automatic Redialing

Turning on a program that automatically redials the last number dialed once a minute for 10 minutes.

Automatic Route Selection (ARS)

ARS allows the system to automatically select the least costly line group available to a station to route a call. The system modifies the dialed number, if needed, to match the selected line group. ARS makes routing decisions (which lines to route a call over, if and how to modify a number, and costing informa- tion) based entirely upon the programming of the system.

Automatic Station Relocation

Process by which the system automatically recognizes particular stations if they are relocated to a different station port; the same class of service and station features are provided the station at the new port.

Non-LCD Speakerphone Station User’s Guide

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Contents Page DSU II Digital Expandable Systems This User’s Guide is for the following systemIntroduction About This BookContents GCA70-248 Contents Advanced Call Handling Glossary Contents GCA70-248 Non-LCD Speakerphone Station User’s Guide Welcome Setting Up Your StationPositioning Your Station To adjust the pedestal Models 8212S and 8212N onlySetting Volume Levels Setting a Personal Ringing ToneTo select one of the ring tones, proceed as follows To set the ringer loudness levelWhen you hear intercom ringing two short bursts When you hear outside ringing two long burstsAnswering and Making Calls To set the speaker and handset loudness levelsTo dial an intercom number manually To dial an outside number manuallyMessage-Waiting Light Understanding the Basic FunctionsMicrophone Opening not available on 8112N and 8212N Speaker not available on 8112N and 8212NImpact 8112N-** Telephone Your Station’s Buttons Transfer/Conference Button TRNS/CONF Tap Button TAPYour Station’s Display Lights Next to a fixed feature or programmable feature buttonNext to a line button Above the Mute buttonAbove the Hold button Next to Intercom buttonNext to the Message button SCS Series Models only Above the Speaker buttonModels Exceptions Supported Telephone ModelsAnswering Outside Calls When you hear an intercom tone followed by a caller’s voice Night Transferred Calls Line Access From Any StationWhen you hear ringing Answering Intercom CallsTo disable DND To enable DND, choose one of the followingDo Not Disturb Condition To override a do not disturb condition at another telephoneHandling Hold Recalls Holding CallsExclusive Hold If a held line is recalling, choose one of the following Directed HoldTo place a call on hold at another telephone directed hold You can pick this call back up if you need to. To do thisGroup Call Pickup Call PickupDirected Call Pickup Pickup For Monitored StationsTo monitor another telephone To respond to a Sohva verbally not available on 8112N Receiving Subdued Off-Hook Voice Announcements SohvaHandling an Incoming Sohva To unblock all voice-announced calls Voice Announce BlockingTo block all voice-announced calls Page Making Outside Calls To dial an outside number using your prime lineTo manually cause the other telephone to ring tone calling Making Intercom CallsTo tone call automatically To voice announce manuallyAutomatic Dialing Automatic Redialing RedialingRedial Last-Dialed Number Sending Subdued Off-Hook Voice Announcements Sohva Make a Sohva announcement using the Sohva button as followsRedial Programming Storing Numbers To permanently store a number you’ve just dialedBusy Station, Wait For An Answer Call Waiting Camping On OptionsBusy or Idle Station, Automatic Callback Busy No Answer To camp on when you hear a busy signalIf your system provides an external paging unit PagingIf your system provides all-call or zone paging To make a reply to a Meet-MeWaiting for a Line Queuing To cancel line group queuingTo queue for a line group To queue for a line that appears on your telephoneScreened Call Transfers Call TransferringIf the intercom party is busy or does not answer Answer callTo transfer an unscreened call to another system telephone Unscreened Call TransfersCreating a Conference Call ConferencingManaging a Conference Call Unsupervised Conference CallsTo cancel all call forwarding To cancel intercom and prime line call forwardingCall Forwarding Forwarding a CallCall Forward Outside System Cfos To activate the Cfos featureTo deactivate the Cfos feature Handling Park Recalls Call ParkingTo answer a park recall To place a park recall on hold at your stationANSWER/RETRIEVE call To re-park a park recall and restart the park timerTo enter account code on an outgoing call Account CodesTo enter account code on an incoming call To turn off message light Station-To-Station Message DeliveryTo turn on message light To turn off message and your intercom light LCD Message DeliveryTo turn message on To send a message for assistance Assist Button Message DeliveryTo receive a message at an alert Message Waiting Light and MessagingTo turn on the message waiting light at an idle telephone DSS Numbers ProgrammingAutodial And Speed Dial Numbers Speed Dial Numbers Personal Speed Dial Numbers To manually store an access code Feature ButtonsResponse Message Button Special Purpose Feature ButtonsTransfer Button Subdued Off-Hook Voice Announce Sohva ButtonAutomatic Redial Button Group Listening ButtonTo program a Sohva button To program a group listening buttonTo program an assist button Assist ButtonLine Groups To access a system line groupSetting Current Volume Level Volume ControlTo speak to the distant party Muting Your Station not available on 8112NTo mute your station Default Volume Control To turn the music off Background Music Not available on 8112N or 8212NTo turn the music on Tracker Paging System To enable a Tracker Pager at your stationTo disable a Tracker Pager at your station Retrieve call Answer call and Press TRNS/CONFAutomatic Set Relocation To select the IST device if the Data light is off Data Interface UnitDSS/BLF Console Operation Level access buttons Accessing The DSS/BLF Console Button LevelsPage Feature Access Codes Feature Access Codes GCA70-248 + to Tracker Pager All-Call Paging Account CodeAssist Button AttendantBlock Programming Class Of Service COS ProgrammingButton Query Call ForwardData Interface Unit DIU Direct Inward System Access DisaDepartmental Station Operation Dial By NameTie Lines HookswitchExclusive Hold Handsfree Answer InhibitLine Groups Last Number RedialingLine Queuing Meet-Me AnswerPaging Pulse/Tone SwitchingPrime Line PrivacySystem Alarm Reporting Service ObservingScreened Call Transfer Speed DialingUnscreened Call Transfer Tracker PagerUnsupervised Conference Voice callSpeakerphone User Guidelines Speakerphone CharacteristicsSpeakerphone Characteristics GCA70-248 Index Index GCA70-248 TRNS/CNF Index GCA70-248 Non-LCD Speakerphone Station User’s Guide CCB 15B