Oricom eco5200 Series manual Appendix, Troubleshooting

APPENDIX

Appendix

Troubleshooting

Problem		Possible cause(s)		Solution(s)
No dial tone on	1.	The base unit is not properly connected.	1.	Check CONNECTION to power and telephone line.
the cordless	2.	Too far from the base unit.	2.	Move handset CLOSER to base unit.
handset.	3.	Battery charge is low.	3.	CHARGE battery.
	4.	Incorrect battery polarity.	4.	RE-INSERT batteries and check + and .
	5.	Re-register handset (see Page 23).	5.	Handset not registered.
Antenna	1.	The handset is not registered. If the	1.	REGISTER the handset.
symbol is		handset is unregistered, it displays	2.	Move CLOSER to the base unit.
flashing.		UNREGISTERED.
	2.	The handset is out of range.
No beep when	1.	The handset is not placed properly on	1.	Lift handset off the charger and carefully
the cordless		the charger.		REPOSITION correctly.
handset is	2.	Charging contacts are dirty.	2.	CLEAN charging contacts with a clean and dry cloth.
placed on the	3.	The handset tone is turned off.	3. Turn ON the handset tone from the Sounds Menu.
charger.	4.	The handset’s power is turned off.	4.	CHECK batteries.
Handset charged	1.	Handset battery is defective or faulty.	1.	REPLACE with new AAA rechargeable Ni-MH
for 24 hours but	2.	Handset is not placed properly on the		batteries.
Battery icon		charger.	2.	CHECK to make sure the battery icon is scrolling.
remains empty.	3.	Battery installed incorrectly.	3.	RE-INSERT batteries and check + and .
No symbol on	1.	Battery is empty.	1.	CHARGE battery.
the display.	2.	The product is not properly connected.	2.	Make sure your product is properly PLUGGED-IN.
Bad audio	1. Interference from nearby electrical appliance.		1.	Try a different connection point, one that is away
quality	2. Base unit is installed in a room with thick			from other electrical appliances.
(crackles,echo,		walls.	2.	Install the base unit in a DIFFERENT room OR
etc.).	3.	The handset is too far from the base unit.		use EXTENSION leads.
	4. If you have Broadband/ADSL you need a in		3.	Move CLOSER to the base unit.
		line filter (not supplied).	4.	Ensure a in-line ADSL fi lter is installed on all
				phone sockets between wall plate and your phone.
Caller ID does	Service not activated.		Check your SUBSCRIPTION with the SERVICE
not work.			provider.

37