Oricom eco5200 Series manual Appendix, Troubleshooting

Page 41

APPENDIX

Appendix

Troubleshooting

Problem

 

Possible cause(s)

 

Solution(s)

 

 

 

 

 

No dial tone on

1.

The base unit is not properly connected.

1.

Check CONNECTION to power and telephone line.

the cordless

2.

Too far from the base unit.

2.

Move handset CLOSER to base unit.

handset.

3.

Battery charge is low.

3.

CHARGE battery.

 

4.

Incorrect battery polarity.

4.

RE-INSERT batteries and check + and .

 

5.

Re-register handset (see Page 23).

5.

Handset not registered.

 

 

 

 

 

Antenna

1.

The handset is not registered. If the

1.

REGISTER the handset.

symbol is

 

handset is unregistered, it displays

2.

Move CLOSER to the base unit.

flashing.

 

UNREGISTERED.

 

 

 

2.

The handset is out of range.

 

 

 

 

 

 

 

No beep when

1.

The handset is not placed properly on

1.

Lift handset off the charger and carefully

the cordless

 

the charger.

 

REPOSITION correctly.

handset is

2.

Charging contacts are dirty.

2.

CLEAN charging contacts with a clean and dry cloth.

placed on the

3.

The handset tone is turned off.

3. Turn ON the handset tone from the Sounds Menu.

charger.

4.

The handset’s power is turned off.

4.

CHECK batteries.

 

 

 

 

 

Handset charged

1.

Handset battery is defective or faulty.

1.

REPLACE with new AAA rechargeable Ni-MH

for 24 hours but

2.

Handset is not placed properly on the

 

batteries.

Battery icon

 

charger.

2.

CHECK to make sure the battery icon is scrolling.

remains empty.

3.

Battery installed incorrectly.

3.

RE-INSERT batteries and check + and .

 

 

 

 

 

No symbol on

1.

Battery is empty.

1.

CHARGE battery.

the display.

2.

The product is not properly connected.

2.

Make sure your product is properly PLUGGED-IN.

 

 

 

 

Bad audio

1. Interference from nearby electrical appliance.

1.

Try a different connection point, one that is away

quality

2. Base unit is installed in a room with thick

 

from other electrical appliances.

(crackles,echo,

 

walls.

2.

Install the base unit in a DIFFERENT room OR

etc.).

3.

The handset is too far from the base unit.

 

use EXTENSION leads.

 

4. If you have Broadband/ADSL you need a in

3.

Move CLOSER to the base unit.

 

 

line filter (not supplied).

4.

Ensure a in-line ADSL fi lter is installed on all

 

 

 

 

phone sockets between wall plate and your phone.

 

 

 

Caller ID does

Service not activated.

Check your SUBSCRIPTION with the SERVICE

not work.

 

 

provider.

 

 

 

 

 

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Contents Keep this user guide for future reference User GuideContents Caller ID Operation …………………………………………………………… Answering Machine Operation ……………………………………………… Page Getting Started Installation and ChargerImportant do YOU have BOADBAND/ADSL? TipGetting Started Purchasing additional handsets Pack contentsYour cordless handset Understanding the cordless handset display Your eco5200 base unit GS Answering Machine Rings Code Answering Machine PIN BottomAnswering an incoming call Basic OperationDuring standby Making an external call Mute featureNormal dialling Pre-diallingTake two different calls at the same time Recall featureCall waiting Australia only Recall function when connected to a Pabx Pause feature when using on a PabxHandsfree mode Volume adjustment with handset Volume adjustment with base unitSpeaker volume control Ringer volume controlStore a CID number Caller ID OperationReview Caller ID records Delete all viewed CID records Delete one or all CID recordsRedial the last number LNR Function Last Number RedialDelete last number dialled Store the last number dialledReview / Edit / Dial stored Phonebook records PhonebookAdd new records John Delete one recordHandset ringer volume Handset ringer adjustmentCordless Handset Operation Handset ringer melodyIntercom function Multi-handset OperationCall transfer between cordless handsets Register new handsets on the eco5200 base Cordless handset keypad lockRegistration Remove handsets Language settingHandset name ResetAnswering machine On / Off Day/Time settingAnswering Machine Operation Answering machine PIN number Setting Answering machine Ring delay SettingOGM2 Announcement Two mode OGM1 Announcement One modeOGM setting OGM Outgoing MessagesOGM play to line Play OGMPlay ICM ICM Incoming MessagesRecord ICM Delete messages MemoRecord memo Play memoDelete all messages Memory fullPage Remote operation keys Call screeningCordless handset detection Remote turn-on Toll saverCustomer Support Appendix TroubleshootingAlternatively please contact Customer Service on 1300 889 Phone Oricom eco5200 Specifications Product SpecificationsExclusion and limitation of liability Warranty InformationWarranty Australia Caller ID REN RN for New ZealandCustomer Support