BT Aqua Cordless Telephone manual Possible problems with text messaging, Customer Helpline

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BT Aqua – Edition 3 - 24.04.07 – 8131

80 Help

Buzzing noise on my phone or on other electrical equipment nearby

•Sometimes your BT Aqua can interfere with other electrical equipment if it is placed too close. It is recommended that you place your BT Aqua at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference.

Customer Helpline

If you are still experiencing difficulties please call the BT Aqua Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com.

Possible problems with text messaging

Text messages cannot be sent and screen displays Message Sending Failed

•The base station power supply or telephone line cord might not be properly connected.

Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket.

•There might be a fault on the line. Check your telephone line is working properly.

•You might have deleted the server number in error. See page 66 for instructions on how to enter the number.

Cannot send text

•Check service centre number is correct including 1470P prefix (this is for BT lines. If you have another network provider please check the prefix number with them). In order to send and receive text messages you must not withhold your number. If you normally withhold your number the 1470 prefix presents your number for you.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

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Contents BT Aqua To your BT Aqua Digital Cordless Telephone Answering Machine Need help? Using the phone Handset settingsThis guide Getting startedBase settings BT ServicesClock & alarm Answering machine AgendaUsing additional handsets Registering an additional handsetText messaging General informationSetting up Connecting up the large baseGetting started LocationBattery performance Connecting the handset and chargerBattery low warning To Clock & Alarm then Date and timeYour BT Aqua is ready for use Press Menu and scrollGetting to know your phone Handset buttonsRange indicator Battery Standby screen ChargerDisplay icons StatusPower / In Use LED Base sideSIM card tray Registration / Find handsetNavigating the menus OptionsOption buttons Options DownMenu map Æ Å ÇÖ Ø Ñ Text messagingClock & Alarm Settings Registration Using the phone Adjust the earpiece /receiver volume SecrecyMake a handsfree call Answer a call handsfreeSwitch to handsfree during a call Redial the last number calledRedial a number from the redial lists Save a number from the redial list to the phonebookName and number phonebook Press Unlock. Display shows Press # to Unlock KeysTo lock the keypad Store a name and numberOptions To Edit Entry and press Select To Ringtone and press SelectEdit a name and number Edit ringtoneSelect Delete an entryDelete entire phonebook Copy an entry to another handsetCopy the entire phonebook to another handset At the handset you are copying from Press Names ScrollTo Copy Phonebook and press Select Memory statusTo Copy Entry and press Select To Copy Phonebook and press SelectCopy an entry to a SIM card Copy all entries to or from a SIM cardTo Dialling Codes and press Select International, Country or Local and press SelectChange the dialling code Local codeHandset settings To Ringer Volume and press SelectHandset ringer volume Handset ringtoneSettings Receiver volumeTo Receiver Volume and press Select To Handset Name and press SelectTo Settings and press Select To Language and press SelectTo Wallpaper and press Select To Menu Colour and press SelectTo Light Timeout and press Select If you switch the screensaver on you will need to openTo Screensaver and press Select ScreensaverTo Display Contrast and press Select To Auto Talk and press SelectTo Key Beep and press Select Display contrastTo Pabx Access Code and press Select Pabx access codeTo Redial Length and press Select Redial lengthBase settings To Set Base and press SelectSettings Select To Dialling Mode and press SelectDialling mode To Ring Priority and press SelectTo Recall Mode and press Select Recall modeTo First Ring and press Select First ringTo Master Reset and press Select Restore default settingsSelect Yes to confirm or No to cancel System PINClock & alarm To Clock & Alarm and press SelectSet alarm Date & timeTo Clock & Alarm and press Select Alarm on /offSwitch off alarm ring To Time Format and press SelectAdd a new event If you press AlarmAgenda Switch off agenda ring To Edit Event and press SelectYou want and press Options Scroll Edit agendaScroll To select when you want to receive Reminder At event time or 30 min before , press SelectTo Send as a Text and press Select Edit the date and time then press SaveTo Delete Event and press Select Delete agendaDelete all agendas To Delete All Events and press SelectCalls lists Caller DisplayNew calls alert Icon is displayedTo Calls Lists and press Select Missed Calls , Received Calls or Dialled CallsTo Calls Lists then press Select View and dial from a Calls listSend a text message to a Calls list number To Send Message. Press SelectTo Save Number . Press Select To Delete Call. Press Select To Delete Calls press SelectDialled Calls or All Calls. Press Select Delete all entriesCall Waiting Call WaitingBT Services Pre-stored BT Services numbersTo Network Services BT Aqua HelplineTo BT 118500. Press Options OptionsBT 118500 Directory Enquries Call Divert on/off/checkTo Network Services and press To C wait on, C wait off or C wait check. PressTo Edit Entry. Press Select Add or edit an entryScroll To the entry you want and press Options To Delete Entry and press SelectTo Delete All and press Select Answering machine Outgoing messages To Outgoing Message and press SelectOn-screen alert Record your own outgoing messageTo Answer & Record or Answer Only Display shows Please speak after the toneTo Personal OGM and press Select Check or delete your outgoing messageRecord a memo To DefaultSelect outgoing message mode Call screening Message playbackRemote access BackwardDelete To Delete Messages and press SelectTo Remote Access and press Select Change the remote access PINTo highlight Remote Access PIN Switch your answering machine on remotelyPlay messages Time saverText messaging Subscribe to the text messaging serviceCost of the fixed line service Insert Symbol SaveInsert Emoticon Send a text messageInsert Template Message then Message SentReceiving and reading text messages Displayed along with You have X new messagesForward ReplyOptions and select Send Edit or send texts in the Drafts box Use NumberTo Save Forward or delete texts in the Outbox Drafts folder Insert SymbolSend Edit Edit templatesService Centre numbers To Text Settings and press SelectService Centres is highlighted press Select Scroll or to Inbox, Drafts, Outbox or All MessagesTo Receive Centres or Send Centre To Centre 1 or Centre 2 and press SelectSet send centre Press Select again to choose Set Send CentreSet message size User areasTo Message Size and press Select Add a user mailbox Press Menu, Text messaging is displayed. Press SelectUser 1 is highlighted. Scroll To select another User Open and read a mailbox textEdit a user mailbox Scroll To Users and press SelectDelete a user mailbox Set common mailbox sub address To Text Settings and press SelectTo Mailbox Number and press Select Registering an additional handset Using additional handsetsRegistration and press Select Register Handset is highlighted. Press Select To Select Base and press SelectSelect a base To Registration and pressInternal calls To Registration and pressTo De-register and press Select De-register a handsetConference Call Transfer a callWay conference call Press or close the handset cover to hang upHelp No display Icon flashesIcon not scrolling Answering machine does not record any messagesCannot access your messages from another phone No Caller Display number/name displayedCannot register a handset to a base Base unit does not ring, but the lights are onCannot send text Possible problems with text messagingCustomer Helpline Further help and advice for text queries on BT lines Cannot receive textRefer to the telephone number shown on your telephone bill General sales enquiriesBilling enquiries You keep hearing an error beep Safety information General informationProduct disposal instructions TTE 6cm Wall mounting templateWall mounting Ofﬁces worldwide