BT Aqua Cordless Telephone manual Cannot receive text

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BT Aqua – Edition 3 - 24.04.07 – 8131

Help 81

Cannot receive text

•You will not be able to receive text messages until you have first sent a message. The first message sent registers you with the text service.

•More than one text messaging product is plugged into the line. Remove other products.

•Check service centre number is correct.

•Ensure you have subscribed to a Caller Display service and that it is active. You can check this by noting if your phone displays your caller’s number when you receive an incoming call.

•If you are using personal user areas please ensure you have given people your user area number and that they are entering it to the end of your telephone number when sending you a text message.

Text has previously been sent and received but you are now only receiving voice spoken text messages, from number 0845 6021111

•This may be due to your line being de-registered at the text service centre. All you need to do is text RESET and send it to 00000. You will receive a confirmation message back.

This assumes that your Caller Display service is active and working on your line. Messages sent to 00000 are free.

Further help and advice for text queries on BT lines:

•BT Residential customers – call 151, choose option 2, when prompted by the Fault Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.

•BT Business Customers – call 152, choose option 2, when prompted by the Fault Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.

•For other telephone service providers please contact their customer services.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

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Contents BT Aqua To your BT Aqua Digital Cordless Telephone Answering Machine Need help? Handset settings Using the phoneThis guide Getting startedBT Services Base settingsClock & alarm Answering machine AgendaRegistering an additional handset Using additional handsetsText messaging General informationConnecting up the large base Setting upGetting started LocationConnecting the handset and charger Battery low warningBattery performance Date and time To Clock & Alarm thenYour BT Aqua is ready for use Press Menu and scrollHandset buttons Getting to know your phoneStandby screen Charger Range indicator BatteryDisplay icons StatusBase side Power / In Use LEDSIM card tray Registration / Find handsetOptions Navigating the menusOption buttons Options DownÆ Å Ç Menu mapÖ Ø Ñ Text messagingClock & Alarm Settings Registration Using the phone Secrecy Adjust the earpiece /receiver volumeMake a handsfree call Answer a call handsfreeRedial the last number called Switch to handsfree during a callRedial a number from the redial lists Save a number from the redial list to the phonebookPress Unlock. Display shows Press # to Unlock Keys Name and number phonebookTo lock the keypad Store a name and numberOptions To Ringtone and press Select To Edit Entry and press SelectEdit a name and number Edit ringtoneDelete an entry SelectDelete entire phonebook Copy an entry to another handsetAt the handset you are copying from Press Names Scroll Copy the entire phonebook to another handsetTo Copy Phonebook and press Select Memory statusTo Copy Phonebook and press Select To Copy Entry and press SelectCopy an entry to a SIM card Copy all entries to or from a SIM cardInternational, Country or Local and press Select To Dialling Codes and press SelectChange the dialling code Local codeTo Ringer Volume and press Select Handset settingsHandset ringer volume Handset ringtoneReceiver volume SettingsTo Receiver Volume and press Select To Handset Name and press SelectTo Language and press Select To Settings and press SelectTo Wallpaper and press Select To Menu Colour and press SelectIf you switch the screensaver on you will need to open To Light Timeout and press SelectTo Screensaver and press Select ScreensaverTo Auto Talk and press Select To Display Contrast and press SelectTo Key Beep and press Select Display contrastPabx access code To Pabx Access Code and press SelectTo Redial Length and press Select Redial lengthTo Set Base and press Select Base settingsTo Dialling Mode and press Select Settings SelectDialling mode To Ring Priority and press SelectRecall mode To Recall Mode and press SelectTo First Ring and press Select First ringRestore default settings To Master Reset and press SelectSelect Yes to confirm or No to cancel System PINTo Clock & Alarm and press Select Clock & alarmSet alarm Date & timeAlarm on /off To Clock & Alarm and press SelectSwitch off alarm ring To Time Format and press SelectIf you press Alarm AgendaAdd a new event To Edit Event and press Select Switch off agenda ringYou want and press Options Scroll Edit agendaReminder At event time or 30 min before , press Select Scroll To select when you want to receiveTo Send as a Text and press Select Edit the date and time then press SaveDelete agenda To Delete Event and press SelectDelete all agendas To Delete All Events and press SelectCaller Display Calls listsNew calls alert Icon is displayedMissed Calls , Received Calls or Dialled Calls To Calls Lists and press SelectTo Calls Lists then press Select View and dial from a Calls listTo Send Message. Press Select To Save Number . Press SelectSend a text message to a Calls list number To Delete Calls press Select To Delete Call. Press SelectDialled Calls or All Calls. Press Select Delete all entriesCall Waiting Call WaitingPre-stored BT Services numbers BT ServicesTo Network Services BT Aqua HelplineOptions To BT 118500. Press OptionsBT 118500 Directory Enquries Call Divert on/off/checkTo C wait on, C wait off or C wait check. Press To Network Services and pressTo Edit Entry. Press Select Add or edit an entryTo Delete Entry and press Select To Delete All and press SelectScroll To the entry you want and press Options Answering machine To Outgoing Message and press Select Outgoing messagesOn-screen alert Record your own outgoing messageDisplay shows Please speak after the tone To Answer & Record or Answer OnlyTo Personal OGM and press Select Check or delete your outgoing messageTo Default Select outgoing message modeRecord a memo Message playback Call screeningBackward Remote accessDelete To Delete Messages and press SelectChange the remote access PIN To Remote Access and press SelectTo highlight Remote Access PIN Switch your answering machine on remotelyTime saver Play messagesSubscribe to the text messaging service Cost of the fixed line serviceText messaging Save Insert SymbolInsert Emoticon Send a text messageMessage then Message Sent Insert TemplateReceiving and reading text messages Displayed along with You have X new messagesReply Options and select SendForward Use Number To SaveEdit or send texts in the Drafts box Drafts folder Insert Symbol SendForward or delete texts in the Outbox Edit templates EditTo Text Settings and press Select Service Centre numbersService Centres is highlighted press Select Scroll or to Inbox, Drafts, Outbox or All MessagesTo Centre 1 or Centre 2 and press Select To Receive Centres or Send CentreSet send centre Press Select again to choose Set Send CentreUser areas To Message Size and press SelectSet message size Press Menu, Text messaging is displayed. Press Select Add a user mailboxUser 1 is highlighted. Scroll To select another User Open and read a mailbox textScroll To Users and press Select Edit a user mailboxDelete a user mailbox To Text Settings and press Select To Mailbox Number and press SelectSet common mailbox sub address Using additional handsets Registration and press SelectRegistering an additional handset To Select Base and press Select Register Handset is highlighted. Press SelectSelect a base To Registration and pressTo Registration and press Internal callsTo De-register and press Select De-register a handsetTransfer a call Conference CallWay conference call Press or close the handset cover to hang upHelp Icon flashes No displayIcon not scrolling Answering machine does not record any messagesNo Caller Display number/name displayed Cannot access your messages from another phoneCannot register a handset to a base Base unit does not ring, but the lights are onPossible problems with text messaging Customer HelplineCannot send text Cannot receive text Further help and advice for text queries on BT linesGeneral sales enquiries Billing enquiriesRefer to the telephone number shown on your telephone bill You keep hearing an error beep General information Safety informationProduct disposal instructions TTE Wall mounting template Wall mounting6cm Ofﬁces worldwide