Cisco Systems Troubleshooting the Cisco SPA302D, No Network Message, Unresponsive Handset

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Using Your Cisco SPA302D	2
Using Your Cisco SPA302D
Troubleshooting the Cisco SPA302D

Troubleshooting the Cisco SPA302D

Advanced troubleshooting is performed by phone system administrators and is not covered in this document. However, some common problems and solutions are described below.

No Network Message

If a “No Network” message is displayed on the phone screen, the WAN interface of Cisco SPA232D is not connected to the network. This means that the Cisco SPA232D cannot connect to the Internet and some functions are unavailable. Try the following actions:

1.Make sure the Internet connection is active.

2.Check the cable connecting the WAN interface of the Cisco SPA232D to the Internet source (for example, the cable modem) to make sure it is functional.

3.Reboot the Cisco SPA232D.

Unresponsive Handset

If the handset is unresponsive after a few moments, press the End Call button to turn the handset off. Wait a few moments and then press the End Call button again to turn the handset back on. If the handset is still unresponsive, remove the batteries for a few moments to “reboot” the handset, and then replace the batteries.

NOTE There is no “hard reset” button on the handset.

Cisco SPA302D Mobility Enhanced Cordless Handset User Guide

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Contents User Guide Using Your Cisco SPA302D Contents Getting StartedAppendix a Where to Go From Here ContentsCisco Systems, Inc. All rights reserved OL-25472-01 Overview Getting StartedUnderstanding Your Cisco SPA302D Getting Started Cisco SPA302D Display Screen Options When There is an Active Call Options When the Handset is IdleTurning the Handset On and Off Icon Name Description Navigating through the Phone MenusThree-Way Conference Call, Display Screen IconsEntering Numbers and Text in Fields Key Character Set Installing the Cisco SPA302DCharging the Handset Select Handset Registration Select Register Select Handset Registration Select Deregister Deregistering the HandsetLocating Handsets Using Your Cisco SPA302D Placing a Call Adjusting Handset Volume and MutingAnswering or Ignoring a Call Using Call WaitingPutting a Call on Hold Ending a CallRedialing a Call Transferring a CallRedial Picking Up a Call Placing a Three-Way Conference CallParking a Call Managing Missed Calls Viewing the Call History Using the Intercom FeatureUsing Contacts Accessing the Call Settings Menu Configuring Call SettingsConfiguring Do Not Disturb, Call Waiting, and Call Blocking Creating Speed Dials Configuring and Using Speed DialsSelect Speed Dial Configuring Call ForwardingSelect Outgoing Default Line Choosing the Default Outgoing LineViewing the Line Status Configuring Phone SettingsFrom the Settings menu, choose Network Settings Configuring Network SettingsChanging Your Ringtone SIP SettingsConfiguring the Backlight Timeout Setting Configuring Keypad and Call Park TonesConfiguring the Date and Time From the Settings menu, choose Backlight SettingsFrom the Settings menu, choose Handset Settings Changing Handset SettingsUpgrading the Handset Software Viewing Phone Information Performing a Factory ResetAdvanced Handset Configuration Options No Network Message Troubleshooting the Cisco SPA302DUnresponsive Handset Downloads and Documentation SupportCisco Small Business