Cisco Systems 7925G Viewing Phone Administration Data, CallBack fails, If you are asked to Then

Page 112

Symptom

Explanation

 

 

The softkey that you

One or more of the following factors might apply:

want to use does not

• You must press Options and scroll to reveal additional softkeys.

appear

• You must change the line state (for example, place a call or have a

 

 

connected call).

 

• Your phone is not configured to support the feature associated with

 

that softkey.

 

 

Barge fails and results

One or more of the following factors might apply:

in a fast busy tone

• You cannot barge an encrypted call if the phone you are using is not

 

 

configured for encryption. When your barge attempt fails for this

 

reason, your phone plays a fast busy tone.

 

• You cannot barge a call on another Cisco Unified Wireless IP Phone.

 

 

You are disconnected

You will be disconnected from a call that you have joined using Barge if the

from a call that you

call is put on hold, transferred, or turned into a conference call.

joined using Barge

 

 

 

CallBack fails

The other party might have call forwarding enabled.

 

 

The phone shows an

Your phone may reject your attempt to set up Call Forward All directly on

error message when

the phone if the target number that you enter would create a Call Forward

you attempt to set up

All loop or would exceed the maximum number of links permitted in a Call

Call Forward All

Forward All chain (also known as a maximum hop count). Ask your system

 

administrator for details.

 

 

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to...

Then...

 

 

 

 

Access network or wireless

Choose

> Device Information > Network or WLAN

network configuration data

 

 

 

and select the configuration item that you want to view.

 

 

 

Access status data

Choose

> Status and select the status item that

 

you want to view.

 

 

 

Access phone call and voice

Choose

> Status > Call Statistics.

quality information

 

 

 

 

 

104

OL-16132-01

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Contents Americas Headquarters Page Common Phone Tasks Softkey Definitions Contents Making Conference Calls Cisco Unified CallManager Release 4.3 and Later Cisco One-Year Limited Hardware Warranty Terms Index Getting Started Using this GuideIf you want to Then Finding Additional Information Safety and Performance InformationStatement Country. Statement Regulations. StatementStandard battery-CP-BATT-7925G-STD FirePower Outage Using External DevicesRegulatory Domains Healthcare EnvironmentsAccessibility Features Cisco Product Security OverviewConnecting Your Phone Installing the Phone Battery187525 187526 Charging the Phone Battery Charging Time if AC Power Using the AC Power Supply to Charge the BatteryBattery Type Supply Connected to Phone Lift the mini-USB port cover bottom of phone 187639 Powering On the Phone Click Dont prompt me again to install this softwareNext If you want toSetting Username and Passwords Settings Network ProfilesHighlight Wlan Configuration and press View Entering and Editing TextHeadset Information Registering with TapsUsing Bluetooth Wireless Headsets Audio Quality Subjective to the UserSecuring the Phone with a Lock Set and Cable Lock An Overview of Your Phone Understanding Buttons and Hardware # ? Information, see Using the Push to Talk Service, ‘ ~ ’+ / = \ @ $ %Understanding Phone Screen Features 1239 06/20/06 Understanding the Home Screen Display Home Screen with Main Screen DisplayedUnderstanding Feature Buttons and Menus Home Screen in Line ViewAccessing the Help System on Your Phone Using Phone Buttons Understanding Lines vs. CallsFor more Information, seeUnderstanding Line and Call Icons See Using BLF to Determine a Line State,Icon Line or call state Description Understanding Out-of-Range Alerts Bluetooth Wireless Headset Support Understanding Feature AvailabilityHandsfree Profile Support on the Phone Cleaning the Phone Basic Call Handling Placing a Call-Basic OptionsIf you want to Then See Choose Options NewCallPhone Book or Ph Book if available Press or Options DialChoose Missed Calls, or Received Calls, or Placed Calls Or Options DialFor more information Placing a Call-Additional OptionsDirectory Speed Directory Services Corporate Directory name can varyPress Options Submit Choose Options CallBack whileChoose Fast Dial Service name can vary Push to Talk Service Using the Push to TalkAnswering a Call If you want to Then For more information, see Answer orEnding a Call Using Hold and ResumeEndCall , or Options EndCall Using Mute Switching Between Multiple Calls Transferring CallsChoose Options DirTrfr Choose Options SelectChoose Options iDivert Forwarding Calls to Another Number Choose Options CFwdAllUser Options Web Pages, On the Web,Using Do Not Disturb Choose Options DNDUsing Conference Features Making Conference CallsUsing Conference Using JoinChoose Options ConfList. See Viewing or Removing Conference Participants,Select Choose Options ConfList . See Viewing or Removing ConferenceUsing cBarge Using Meet-MeChoose Options cBarge MeetMeSee Using Conference, Viewing or Removing Conference ParticipantsChoose Options ConfList Choose Options RemovePlacing or Receiving Intercom Calls Basic Call Handling Advanced Call Handling Speed DialingSpeed-Dial Hot Key Line View Speed DialAbbreviated Dial Using Speed Dial and Fast DialFast Dial Picking Up a Redirected Call on Your Phone Choose Options AbbrDialChoose Options PickUp Choose Options GPickUpStoring and Retrieving Parked Calls Choose Options OPickUpLogging Out of Hunt Groups Choose Options HLogUsing Barge to Add Yourself to a Shared-Line Call Using a Shared LineUnderstanding Shared Lines Choose Options Barge or cBarge CBarge and BargeSee Viewing or Removing Conference Participants, Using BLF to Determine a Line State Choose Options PrivateMaking and Receiving Secure Calls If you want to Then Tracing Suspicious Calls Prioritizing Critical CallsChoose Options Mcid If you ThenUsing Cisco Extension Mobility Using the Application Button Using the Push to Talk ServiceUsing a Handset, Headset, and Speakerphone For more information, see Using Bluetooth Wireless Headsets,Obtaining Headsets Using Bluetooth Wireless HeadsetsPhone Settings Bluetooth Device List Phone Settings BluetoothPair Select Bluetooth Select Speaker or HandsetUsing AutoAnswer Changing Phone Settings Customizing RingsSound Settings Alert Pattern Customizing Volume SettingsPhone Settings Sound Settings Volumes Phone Settings Customize Home Customizing the Phone ScreenSelect Ring Output Select Phone BookPhone Settings Display Settings Highlight LED Coverage Indicator , then press Or ChangeOr Change Options Web Pages,Changing Keypad Settings Using Any Key to Answer the PhonePhone Settings Keypad Settings Select Any Key AnswerSetting the Keypad to Automatically Lock Select Keypad Auto LockChoose Phone Settings Keypad Settings Select Keypad Tone Viewing Your Network Profile ListChanging the Keypad Tones Network ProfilesUsing Call Logs and Directories Using Call LogsChoose Missed Calls , or Received Calls , or Placed Calls Choose Options Delete , or choose Options ExitDirectory Dialing Using Corporate Directory on Your Phone Using Personal Directory on Your PhoneDirectory Services Corporate Directory name can Or SearchDirectory Services Personal Address Access Personal Address BookThen press Options Submit Choose Options DeleteChoose Options New Choose Options Fast DialPersonal Address Book Select Personal Fast DialsUsing the Phone Book on Your Phone Assign any number as the primary number Dial Or OptionsMissed Calls, or Received Calls, or Placed Calls Search ContactSpeed Dials Tips Accessing Voice Messages Logging In to the User Options Web Pages Accessing Your User Options Web PagesIf you want to Then do this Subscribing to Phone Services Services Service NameTips for Navigating the User Options Web Pages ContinueCertificate Accessing Your User Options Web PagesUser Options Device Configuring Features and Services on the Web Setting Up Speed Dials on the WebSee Configuring Fast Dials on the Web, Click Speed DialsIf you want to Then, do this after you log Choose User Options Personal Address BookClick Delete Selected Choose User Options Fast Dials Click Add NewUsing the Address Book Synchronization Tool Choose User Options Fast DialsClick Phone Services If you want to Then do this after you logService Name Click Service URLChoose User Options User Settings Phone Settings, Click Line SettingsOptions Device Forwarding Calls to Another Number,Using Cisco WebDialer Web Pages, Settings Network Profile Network Configuration Host NameUnderstanding Additional Configuration Options See Accessing Your UserSee Using a Shared Line If you Then For more informationUsing a Shared Line Using CiscoSee Using AutoAnswer See Using BLF toTroubleshooting Your Phone General TroubleshootingSymptom Explanation Join failsViewing Phone Administration Data CallBack failsIf you are asked to Then Device Information Network or WlanUsing the Quality Reporting Tool 106 OL-16132-01 Cisco One-Year Limited Hardware Warranty Terms 108 OL-16132-01 Index 110 OL-16132-01 Page 112 PAB 114 Page 116 OL-16132-01
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