VTech IS6110 user manual Msn/Wlm

Page 101

Troubleshooting

Problem

Suggestion

 

 

 

 

 

I am unable to login

Step 1: Make sure that the PC is turned on and logged into Windows. Ensure USB cable is

 

or chat using AIM or

properly connected at both ends and that the IS6110 software is running. If you are

 

MSN/WLM.

using a USB hub or docking station, try connecting the USB cable directly to the PC or

 

 

use a USB hub with an power adapter.

 

 

 

Step 2: Make sure you have an AIM or MSN/WLM account already set up.

 

 

Step 3: Open browser and go to www.vtechphones.com to check that your internet connection

 

 

is working. If your internet does not work, contact your Internet Service Provider.

 

 

Step 4: Close IS6110 Software. Try logging into AIM or MSN/WLM on your computer and use the

 

 

chat feature. If you are unable to chat using either AIM or MSN/WLM software on your

 

 

computer, you will not be able to chat using the IS6110 phone. (See the next step)

 

 

Step 5: If you are unable to use AIM or MSN/WLM on your computer, it may be due to a firewall

 

 

software or hardware such as a router. You may need to configure your firewall software

 

 

or hardware to allow AIM or MSN to go through the ports required by AOL or Microsoft.

 

 

The settings below are provided by AIM and MSN/WLM to configure the ports and are

 

 

not a requirement of VTech. If you need assistance in configuring your firewall settings,

 

 

please contact the software or hardware manufacturer of your firewall or router.

 

 

MSN:

AIM:

 

 

Sign in = [TCP 80, 443, 1863]

Port TCP/UDP 443

 

 

Network Detection = [TCP 7001] [UDP 9, 7001]

Port TCP/UDP 5190 to

 

 

Audio = [TCP 80, 443, 1863] [TCP/UDP 30000 to 65535]

5193

 

 

Audio (Legacy) = [UDP 5004 to 65535]

 

 

 

Step 6: Uninstall and reinstall the IS6110 software.

 

 

 

 

 

 

 

www.vtechphones.com

96

Appendix

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Contents User’s manual Congratulations Table of contents Telephone operation Handset screen display messages TroubleshootingMessenger Warranty 100 Operating range MaintenanceRbrc Seal 104 Technical specifications 105 100Minimum requirements Before you beginBefore you begin Parts checklistTelephone base installation InstallationBottom view of handset charger Handset charger installationInstall handset battery Charge handset battery Installation Install the MSN Messenger/AOL Instant Messenger software XP/Vista Installation Install the IS6110 phone software Installation Click the Back button to go back to the previous step Click the Back button to return to the previous step Installation Installation Installation Installation Setting up the IS6110 phone software Check and download the IS6110 phone software IS6110 software settings To change the name of the profile tab To setup/change the messenger accountSettings for running the IS6110 software About tab Log onto the IS6110 phone software To login on the computerInstallation This page was left blank intentionally Error messages Explanation To login using the handsetRunning the IS6110 phone software Installation Belt clip Belt clip & headset optionalHeadset Telephone base layout Getting to know the IS6110USB port IM/VoIPName Color Indication light status Description Status lights on the telephone baseHandset layout Handset status icons Softkeys Using the handsetBasic navigation Entering characters for dialingText entry tips Chart of characters Numeric mode Left softkey Right softkey Translated table Symbol tableRinger Telephone settingsRinger volume Ringer melody Play or delete sound clips Record sound clips Recording deleted and the sound clip will not be saved To record a sound clip using the audio cableTo discard the sound clip, press OFF Record to startWallpaper DisplayColor scheme LCD Brightness Clock setting SettingsTo set the clock manually 0711 PMKey Tone Key toneIM Alert Tone IM alert toneKeypad Backlight Keypad backlightClear voice mail Default settings Parameter Default values Default settings tableActive chat window MessengerBuddy status window Online MessengerStatus OfflineReview instant messages MessengerActive Chat Window on the buddy list Send instant messagesIncoming Home call while using IM in messenger Susan Smith is calling Accept an incoming VoIP callChat Window or Online section can receive VoIP calls VoIP callingMute Cancel Select Incoming Home call while on a VoIP call Incoming VoIP call while on a Home call Home call comes first VoIP call comes firstView buddy history Multiple incoming VoIP calls while on a Home callLogout MSN/WLM/AIM Delete buddy historyView buddy information Making calls on the Home line Telephone operationPlumber Dialing alphanumeric phone numbersEnding calls on the Home line Receiving calls on the Home lineSpeakerphone operation MuteFind handset VolumeRedial Add a new entry in the directory DirectorySearch Search and review a directory entryDelete a directory entry Edit a directory entryDelete all directory entries See Entering characters in a text field onCaller ID operation Caller ID with call waiting Call log Make call log entries ready to dial or store Save call log entry to the directoryRepeat Steps 1-2 of Delete call log entry above Delete call log entryDelete all call log entries Handset Handset screen display messagesFlash or Speaker is Problem Suggestion TroubleshootingCharger should be on Base Telephone does Troubleshooting System does Troubleshooting IM/VoIP light on Try of the Log onto the IS6110 phone software on Displayed on the IS6110 Base and Audio Computer speakers disabled. SoundIS6110 Base Audio fieldMSN/WLM Troubleshooting PC Software is busy Operating range MaintenanceAbout cordless telephones Warranty101 Important safety instructions FCC Part FCC, Acta and IC regulationsIndustry Canada Rbrc SealTechnical specifications Index Index 108 Info
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