VTech IS6110 user manual Troubleshooting

Page 102

Troubleshooting

Problem

Suggestion

 

 

 

I am unable to make a

Step 1: Make sure that the PC is turned on and logged into Windows. Ensure USB cable is

VoIP call using AIM or

 

properly connected at both ends and that the IS6110 software is running. If you are

MSN/WLM.

 

using a USB hub or docking station, try connecting the USB cable directly to the PC or

 

 

use a USB hub with an power adapter.

 

 

Step 2: Make sure you have an AIM or MSN/WLM account already set up.

 

Step 3: Open browser and go to www.vtechphones.com to check that your internet connection

 

 

is working. If your internet does not work, contact your Internet Service Provider.

 

Step 4: Close IS6110 Software. Try logging into AIM or MSN/WLM on your computer and

 

 

attempt to make a VoIP call. Make sure the speakers and microphone volume are

 

 

turned up. Make sure the person you are calling has a version of AIM or MSN/WLM

 

 

with VoIP capability. If you are unable to make a VoIP call through AIM or MSN/WLM,

 

 

you will not be able to make a VoIP call through the IS6110 phone.

 

Step 5:

If you are unable to use AIM or MSN/WLM on your computer, it may be due to a firewall

 

 

software or hardware such as a router. You may need to configure your firewall software

 

 

or hardware to allow AIM or MSN to go through the ports required by AOL or Microsoft.

 

 

The settings below are provided by AIM and MSN/WLM to configure the ports and are

 

 

not a requirement of VTech. If you need assistance in configuring your firewall settings,

 

 

please contact the software or hardware manufacturer of your firewall or router.

 

 

MSN:

AIM:

 

 

Sign in = [TCP 80, 443, 1863]

Port TCP/UDP 443

 

 

Network Detection = [TCP 7001] [UDP 9, 7001]

Port TCP/UDP 5190 to

 

 

Audio = [TCP 80, 443, 1863] [TCP/UDP 30000 to 65535]

5193

 

 

Audio (Legacy) = [UDP 5004 to 65535]

 

 

Step 6:

Uninstall and reinstall the IS6110 software.

 

 

 

 

 

97

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Contents User’s manual Congratulations Table of contents Handset screen display messages Troubleshooting MessengerTelephone operation Rbrc Seal 104 Technical specifications 105 Operating range MaintenanceWarranty 100 100Before you begin Minimum requirementsParts checklist Before you beginInstallation Telephone base installationHandset charger installation Bottom view of handset chargerInstall handset battery Charge handset battery Installation Install the MSN Messenger/AOL Instant Messenger software XP/Vista Installation Install the IS6110 phone software Installation Click the Back button to go back to the previous step Click the Back button to return to the previous step Installation Installation Installation Installation Setting up the IS6110 phone software Check and download the IS6110 phone software IS6110 software settings To setup/change the messenger account Settings for running the IS6110 softwareTo change the name of the profile tab About tab To login on the computer Log onto the IS6110 phone softwareInstallation This page was left blank intentionally To login using the handset Error messages ExplanationRunning the IS6110 phone software Installation Belt clip & headset optional HeadsetBelt clip USB port Getting to know the IS6110Telephone base layout IM/VoIPStatus lights on the telephone base Name Color Indication light status DescriptionHandset layout Handset status icons Basic navigation Using the handsetSoftkeys Entering characters for dialingText entry tips Chart of characters Numeric mode Left softkey Right softkey Symbol table Translated tableTelephone settings Ringer volumeRinger Ringer melody Play or delete sound clips Record sound clips To record a sound clip using the audio cable Recording deleted and the sound clip will not be savedRecord to start To discard the sound clip, press OFFDisplay WallpaperColor scheme LCD Brightness Settings Clock setting0711 PM To set the clock manuallyKey tone Key ToneIM alert tone IM Alert ToneKeypad backlight Keypad BacklightClear voice mail Default settings Default settings table Parameter Default valuesMessenger Buddy status windowActive chat window Messenger OnlineOffline StatusMessenger Review instant messagesSend instant messages Active Chat Window on the buddy listIncoming Home call while using IM in messenger Accept an incoming VoIP call Susan Smith is callingVoIP calling Chat Window or Online section can receive VoIP callsMute Cancel Select Incoming Home call while on a VoIP call Incoming VoIP call while on a Home call VoIP call comes first Home call comes firstMultiple incoming VoIP calls while on a Home call View buddy historyDelete buddy history View buddy informationLogout MSN/WLM/AIM Telephone operation Making calls on the Home lineDialing alphanumeric phone numbers PlumberSpeakerphone operation Receiving calls on the Home lineEnding calls on the Home line MuteVolume Find handsetRedial Directory Add a new entry in the directorySearch and review a directory entry SearchDelete all directory entries Edit a directory entryDelete a directory entry See Entering characters in a text field onCaller ID operation Caller ID with call waiting Call log Save call log entry to the directory Make call log entries ready to dial or storeDelete call log entry Delete all call log entriesRepeat Steps 1-2 of Delete call log entry above Handset screen display messages HandsetFlash or Speaker is Troubleshooting Problem SuggestionCharger should be on Base Telephone does Troubleshooting System does Troubleshooting IM/VoIP light on Try of the Log onto the IS6110 phone software on IS6110 Base Computer speakers disabled. SoundDisplayed on the IS6110 Base and Audio Audio fieldMSN/WLM Troubleshooting PC Software is busy Maintenance Operating rangeWarranty About cordless telephones101 Important safety instructions FCC, Acta and IC regulations FCC PartRbrc Seal Industry CanadaTechnical specifications Index Index 108 Info
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