VTech CS6129-2, CS6129-32, CS6128-31, CS6129-52, CS6129-41, CS6129-54, CS6129-31, CS6128-42 Appendix

Appendix

Troubleshooting

Problem	Suggestion
There is interference	• The handset may be out of range. Move it closer to the telephone base.
during a telephone	• If you subscribe to high-speed Internet service (Digital Subscriber Line - DSL) through your
conversation.	telephone lines, you must install a DSL filter between the telephone base and the telephone wall
	jack. The filter will prevent noise and caller ID problems caused by DSL interference. Please
My calls fade out	contact your DSL service provider for more information about DSL filters.
	• Appliances or other cordless telephones plugged into the same circuit as the telephone base
when I am using the
	can cause interference. Try moving the appliance or telephone base to another outlet.
cordless handset.
	• Other electronic products can cause interference to your cordless telephone. Try installing your
	telephone as far away as possible from the following electronic devices: wireless routers, radios,
	radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors,
	televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.
	• If your telephone is plugged in with a modem or a surge protector, plug the telephone (or
	modem/surge protector) into a different location. If this doesn’t solve the problem, re-locate
	your telephone or modem farther apart from each other, or use a different surge protector.
	• The location of your telephone base can impact the performance of your cordless phone. For
	better reception, install the telephone base in a centralized location within your home or office,
	away from walls or other obstructions. In many environments, elevating the telephone base
	will improve overall performance.
	• Disconnect the telephone base from the telephone wall jack and plug in a corded telephone.
	If calls are still not clear, the problem is probably in the wiring or local service. Contact your
	local service company (charges may apply).
	• If the other telephones in your home are having the same problem, the problem is in the wiring
	or local service. Contact the local telephone company (charges may apply).
	www.vtechphones.com	59

Appendix