VTech CS6128-42, CS6129-32, CS6128-31, CS6129-2, CS6129-52 Troubleshooting, Problem Suggestion

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377.

Problem	Suggestion
My telephone does	• Make sure the battery is installed and charged correctly (page 3). For optimum daily
not work at all.	performance, return the handset to the telephone base or charger after use.
	• Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
	• Make sure the telephone line cord is plugged firmly into the telephone base and the telephone
	wall jack.
	• Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then plug it
	back in. Allow up to one minute for the cordless handset and telephone base to synchronize.
	• Charge the battery in the handset for up to 16 hours.
	• If the battery is depleted, it may take approximately four minutes to charge the handset before
	it can resume display on the screen.
	• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase
	a new battery.
	• Disconnect the telephone base from the telephone wall jack and plug in a working telephone.
	If the other telephone does not work, the problem is probably in the wiring or the local service.
	Call the local telephone company.
Low Battery is	• Place the handset in the telephone base or charger for recharging.
displayed on screen.	• Remove and re-install the battery and use it normally until fully discharged, then recharge the
	handset on the telephone base or charger for up to 16 hours.
	• If the above measures do not correct the problem, the battery may need to be replaced.
	www.vtechphones.com	55

Appendix