VTech CS6129-32, CS6128-31, CS6129-2, CS6129-52, CS6129-41, CS6129-54, CS6129-31 CONNECTING... is

Appendix

Troubleshooting

Problem	Suggestion
CONNECTING... is	• The handset may be out of range. Move it closer to the telephone base.
shown in the handset	• Make sure the power cord is securely plugged into the telephone base. Use a working electrical
display window. Why	outlet that is not controlled by a wall switch.
don’t I get a dial tone	• Reset your telephone by unplugging the power adapter from the telephone base. Disconnect
when I try to use this	the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter
telephone?	and re-install the battery. Place the handset in the telephone base and allow up to one minute
	for the handset and telephone base to synchronize.
	• Other electronic products may prevent your handset and telephone base from communicating
	with each other. Try installing your telephone base as far away from these electronic devices as
	possible: wireless routers, radios, radio towers, pager towers, cellular telephones, intercoms, room
	monitors, televisions, personal computers, kitchen appliances and other cordless telephones.
The answering system	• Make sure the answering system is on. When the answering system is on, the red light on the
does not answer after	ANS ON/OFF key should be lit.
the number of rings	• If Toll Saver is activated, the number of rings changes to two when there are new messages
which I programmed it.	waiting (page 39).
	• If the memory is full or if the answering system is off, the system will answer after 10 rings.
	• In some cases, the answering system will be affected by the ringing system used by the local
	telephone company.
The outgoing	• When recording the announcement, make sure you speak in a normal tone of voice about nine
announcement is not	inches from the telephone base.
clear.	• Make sure there is no background noise (television, music, traffic, etc.) when recording.

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