VTech CS6124-11, CS6124-21, CS6124-31 Answering system does not respond to remote commands

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Appendix

Troubleshooting

The answering system does not respond to remote commands..

•Make sure your remote access code is correct (page 23).

•Make sure you are calling from a touch-tone telephone. When dialing a number, there should be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.

•There may be interference on the telephone line you are using. Press the dialing keys firmly when dialing.

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work..

•Make sure your computer is powered on.

•Make sure your Internet connection is working properly.

•Make sure that the software is installed and running for your nontraditional telephone service.

•Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.

•In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply.

•If you are using a firewall, it may prevent access to your nontraditional telephone service.

Contact your service provider for more information.

Common cure for electronic equipment..

•If the telephone is not responding normally, put the cordless handset in the telephone base. If it does not respond, try the following (in the order listed):

1.Disconnect the power to the telephone base.

2.Disconnect the battery on the cordless handset.

3.Wait a few minutes before connecting power to the telephone base.

4.Install the battery again and place the cordless handset in the telephone base.

5.Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute for this to take place.

Appendix

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Contents Online user’s manual Congratulations Table of contents Index Appendix Display screen messages Handset and telephone baseGetting started Parts checklistWall mounting optional Telephone base and charger installationBattery charging Battery installationCharge light Handset layoutMENU/SELECT Delete Telephone base layoutRinger volume handset Telephone settingsUsing the menu Ringer volume telephone baseTo select a language To manually turn off these indicatorsLCD language Clear voicemailSet date/time, then press MENU/SELECT To change the settingKey tone Set date and timeHome area code Dial modeWebsite Telephone operation Temporary tone dialing Temporary ringer silencingFind handset Chain dialing Multiple handset use for multi-handset models onlyDirectory Redial listReview and dial from the redial list Delete a redial entryAdd a directory entry Review. Press MENU/SELECT again Review and dial from the directoryAlphabetical search To start an alphabetical searchDelete a directory entry Edit a directory entryCall log About caller IDInformation about caller ID with call waiting Memory match Missed call indicatorReview and dial from the call log Save a call log entry to the directory View dialing optionsCall log display screen messages Delete the call log entriesCall screening Answering system settingsAnswering system setup Answer ON/OFFNumber of rings Remote access codeMessage alert tone Voice language Recording timeRecord your own announcement AnnouncementPlay or delete your own announcement Answering system and voicemail Answering system operationMessage capacity To play messages with the telephone base New message indicationCall intercept Message playbackTo delete all messages with a handset Delete all messagesRecord, play or delete memos To delete all messages with the telephone baseWindow display Description Message window displaysCommand Function Remote accessDisplay screen messages AppendixTelephone base light Handset and telephone base indicatorsHandset screen icons Handset lightBattery needs charging when BatteryCannot dial out TroubleshootingMy telephone does not work at all There is no dial toneMy handset beeps and is not performing normally Low battery shows on the handset screenTelephone does not ring when there is an incoming call Charge light is offMy caller ID features are not working properly Hear other calls when using the telephoneHear noise on the cordless handset and the keys do not work Cannot retrieve voicemail messages Out of range or no pwr at base shows on the handset screenMessages on the answering system are very difficult to hear Outgoing announcement is not clearAnswering system does not record messages Cannot hear any messages from the handsetCommon cure for electronic equipment Answering system does not respond to remote commandsImportant safety instructions Maintenance Precautions for users of implanted cardiac pacemakersOperating range Rbrc seal About cordless telephonesWhat does this limited warranty cover? Limited warrantyHow do you get warranty service? FCC Part FCC, Acta and IC regulationsIndustry Canada Technical specificationsIndex Index All rights reserved. Version 7 03/12

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