VTech VT 2960 Case of Difficulty, Phone DOESN’T Work AT ALL, No Dial Tone, Base does not Ring

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IN CASE OF DIFFICULTY

If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have diffi- culty after trying these suggestions, In the US call:

VTech Communications at 1-800-595-9511

In Canada call VTECH Electronics at 1-500-267-7377

THE PHONE DOESN’T WORK AT ALL.

•Make sure the power cord is plugged in.

•Make sure the telephone line cord is plugged firmly into the Base Unit and the telephone wall jack.

•Make sure the battery pack is prop- erly charged. If the LOW BATTERY is displayed on the Handset, the battery pack needs charging.If a LINE LED (on the Base Unit) and a LINE indicator(on the Handset) do not light when you press a LINE key, you should charge the battery pack.

•If you recently installed a new bat- tery pack, make sure it is installed correctly.

NO DIAL TONE.

•First check all the suggestions above.

•If you still don’t hear a dial tone, dis- connect the Base Unit from the tel- ephone jack and connect a different phone. If there is no dial tone on that phone either, the problem is in your wiring or local service. Call your lo- cal telephone company.

YOU GET NOISE, STATIC, OR A WEAK SIGNAL EVEN WHENYOU’RE NEAR THE BASE UNIT.

•Place the Handset in the Base mo- mentarily to reset the security code. Then press LINE to get a line.

Household appliances plugged into the same circuit as the Base Unit can some- times cause interference. Try moving the appliance or the Base Unit to an- other outlet.

YOU GET NOISE, STATIC, OR A WEAK SIGNAL WHEN YOU’RE AWAY FROM THE BASE UNIT.

•You may be out of range. Either move close to the base, or relocate the Base Unit.

•The layout of your home may be lim- iting the range. Try moving the Base Unit to the second or third floor, or to some other location.

THE HANDSET DOES NOT RING WHEN YOU RECEIVE A CALL.

•Ensure that the ringer is turned on.

•Make sure the telephone line cord is plugged firmly into the Base Unit and the telephone jack. Make sure the power cord is plugged in.

•You may be too far from the Base Unit.

•You may have too many extension phones on your telephone line to al- low all of them to ring. Try unplug- ging some of the other phones.

THE BASE DOES NOT RING

•Make sure the BASE RINGER switch is not set to off.

•There may be too many extension phones on your line. Try unplugging one of the other phones.

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Contents Introduction Special Features 900MHz OperationParts Check List Line OFFImportant Safety Instructions Important Safety Instructions Spare Battery Charger Rechargeable Battery PacksTo Charge The Battery Pack Charging the Handset batteries267-7377in Canada Replacing The Handset Battery PackUse only Vtech battery Wall Mounting Position the wall mounting bracket on the BaseHandset Features OFF KEY Line 1 KEYLine 2 KEY Tone KEYCONFERENCE/CLEAR CONF/ Clear KEY Redial KEYHOLD/PAUSE KEY Line 2 is on a call and Line 1 is onVolume Control KEY Examples of the LCD Display Examples of the LCD Display Examples of the LCD Display Base Unit Features Base Unit FeaturesCharge LED Base LED Indicators Power LEDSpare Battery LED Intercom LEDConf KEY Volume UP & Down KeysTONE/PULSE Switch Hold KEYPreference Setting up your VTech VTGetting Started Connect the telephone line cordsTo put a call on Hold from the Handset Basic OperationsMaking Calls Press the HOLD/PAUSE key to place a call on HoldAnswering Calls from Handset Base Unit SpeakerphoneSwitching from Speakerphone to Handset Switching from Handset to Base or Base to HandsetSwitching from Handset to Base Unit Speakerphone Call WaitingHandset Paging Base Unit Basic OperationBase Unit Paging Handset Programming the Ringer Advanced OperationsConference Calls Cation Programming the Base Unit RingerMemory Dialing RedialTo delete all phone numbers stored in Memory Speed Dial LocationChanging Stored Numbers Delete ALL? DEL to AllowCall is displayed CID-CALLER IDCharacters, including spaces Examples of Caller ID DisplaysDeleting Single Call Deleting CID RecordsDeleting a single CID record Deleting ALL CID recordsProgram Location VT2960 Answering System Setting ANNOUNCE-ONLY Mode Call Screening Setting the Number of RingsNumber of Rings selected is Audible Message Alert R e s s S T O P / P L AY t o e x i t programming modeSetting the DAY and Time Play VolumeSelecting Lines for Message Playback SkipAdvanced Functions Memo RecordingBasic Functions Plug the Optional Headset Installation and Operating InstructionsInstallation Headset IntoMaintenance Maintenance Taking Care of Your TelephonePhone DOESN’T Work AT ALL Handset does not Ring When YOU Receive a CallCase of Difficulty No Dial ToneCommon Cure for Electronic Equipment YOU Hear Other Calls While Using Your PhoneMake sure the power cord is plugged Found ChannelWarranty Statement What does OUR Warranty not COVER? Vtech Communications Canada Vtech Electronics FCC and IC RegulationsUnited States FCC PartFCC and IC Regulations IC Industry Canada This telephone is registered for use in CanadaSpecifications Table of Contents Headset Installation and Operating Instructions Maintenance Issue
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