Troubleshooting
Problem | Suggestion |
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I get noise, static, | • | Other cordless phones and 802.11 wireless routers that are used for home computer networks |
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or weak signal even |
| both use internal radios to communicate.. The radios may interfere with one another.. You can |
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when I’m near the |
| improve the performance of your cordless phones and your router by: |
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telephone base.. |
| a. positioning your new phone as far away as possible from any other existing cordless |
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| telephone system that is already installed in your home to avoid the two systems interfering |
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| with each other.. |
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| b. positioning your telephone base as far as possible from your router, computer or any other |
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| computer devices.. |
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| c. selecting channels four through 10 for your router (refer to your router’s user manual for |
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| more information).. |
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| • | Other electronic products can cause interference with your cordless phone.. Try installing |
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| your phone as far away from these types of electronic devices as possible: wireless routers, |
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| radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal |
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| computers, kitchen appliances and other cordless phones.. |
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| • | Microwaves operate on the same frequency as your phone.. It is normal to experience static |
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| on your phone while the microwave is running.. Do not install this phone in the same outlet or |
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| near the microwave.. |
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| • If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge |
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| protector) into a different location.. If this solves the problem, |
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| farther apart from one another, or use a different surge protector.. |
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| • Relocate your phone to a higher location.. The phone will likely get better reception not installed |
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| in a low area.. |
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| • | If the other phones in your home are having the issue, the problem is in your wiring or local |
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| service.. Contact your local telephone company (charges may apply..) |
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I hear other calls while | • | Disconnect your telephone base from the telephone jack, and plug in a regular telephone.. If |
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using my phone.. |
| you still hear other calls, the problem is probably in your wiring or local service.. Call your local |
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| telephone company.. |
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| www.vtechphones.com | 49 | |