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Chapter 43 Cisco Unified IP Phones

Phone Features

When users experience problems with their IP phones, they can report the type of problem and other relevant statistics by pressing the QRT softkey on the Cisco Unified IP Phone during one of the following call states:

•Connected

•Connected Conference

•Connected Transfer

•On Hook

From a supported call state, and using the appropriate problem classification category, a user can then choose the reason code that best describes the problem that is being reported for the IP phone. A customized phone problem report provides you with the specific information.

For detailed information about configuring and using the Quality Report Tool feature, refer to Quality Report Tool in the Cisco Unified CallManager Features and Services Guide. For more information about configuring and using the QRT Viewer, refer to the Cisco Unified CallManager Serviceability Administration Guide.

For information about the user interface, refer to the appropriate Cisco Unified IP Phone Guide for your model IP phone and the Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager.

Call Diagnostics and Voice-Quality Metrics

You can configure Cisco Unified IP Phones to collect call diagnostics and voice-quality metrics by setting a service parameter in Cisco Unified CallManager Administration as described in the following steps:

1.From Cisco Unified CallManager Administration, choose System > Service Parameters.

2.In Clusterwide Parameters (Device - General), locate the Call Diagnostics Enabled service parameter.

3.From the drop-down list box, choose one of the following states:

•Enabled Only When CDR Enabled Flag is True

•Enabled Regardless of CDR Enabled Flag

4.Click Save.

For more information about configuring service parameters in Cisco Unified CallManager Administration, refer to “Service Parameters Configuration” in the Cisco Unified CallManager Administration Guide. For information on configuring Cisco Unified IP Phones in Cisco Unified CallManager Administration, refer to “Cisco Unified IP Phone Configuration” in the Cisco Unified CallManager Administration Guide. For information on configuring the Cisco Unified IP Phones for which call diagnostics and voice-quality metrics are available, refer to the Cisco Unified IP Phone user and administration documentation.

Service URL

You can also configure a Cisco Unified IP Phone Service URL, such as the extension mobility service, to a phone button. When the button gets pressed, the service gets invoked.

To configure a service URL on a phone button for the user, the administrator performs the following steps:

1.Using Cisco Unified IP Phone Services Configuration, create a service.

2.Using Phone Button Configuration, create a custom phone button template to include the service URL feature.

 

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Contents Cisco Unified IP Phones 43-143-2 Supported Cisco Unified IP PhonesDescription 43-3 43-4 43-5 LAN 43-643-7 43-8 Cisco SIP IP PhonesClients and CTI Ports Cisco TelePresence Cisco IP CommunicatorCisco Unified Personal Communicator 43-9Phone Button Templates 43-1043-11 Default Phone Button TemplatesTemplate Description 43-12 43-13 43-14 43-15 Feature DescriptionGuidelines for Customizing Phone Button Templates 43-16 43-17 Softkey TemplatesAdd Application 43-18 Configure Softkey LayoutCall State Description 43-19 Sample Softkey Layout43-20 Softkey Template OperationCommon Phone Profiles User/Phone Add Phone FeaturesMethods for Adding Phones 43-2143-22 Barge and PrivacyCall Forward 43-23 Call ParkCall Pickup Direct Transfer Call SelectConference List Onhook Call TransferMalicious Call Identification Mcid Immediate DivertJoin Quality Report Tool43-26 Call Diagnostics and Voice-Quality MetricsService URL Phone Search Phone Administration TipsPhone Association 43-2743-28 Finding All Phones in the Database Messages ButtonDirectories Button 43-29Dependency Records Maximum Phone Fallback Queue Depth Service ParameterCisco Unified CallManager User Options 43-30Phone Failover and Fallback Phone Configuration ChecklistConfiguration Steps Procedures and Related Topics 43-31Guide 43-3243-33 43-34 Where to Find More InformationRelated Topics Additional Cisco Unified CallManager Documentation 43-3543-36

7900 specifications

Cisco Systems has long been a pioneering force in the realm of networking and telecommunications, and among its notable offerings is the Cisco 7900 series of IP phones. These devices are designed to deliver high-quality voice communications and are widely used in business environments. The Cisco 7900 series encompasses several models, each tailored to specific user needs, ensuring that organizations can find the right fit for their communication requirements.

One of the standout features of the Cisco 7900 series is its wideband audio technology, which provides crystal-clear voice quality, enhancing the calling experience. The inclusion of high-definition voice capabilities allows users to communicate with greater clarity, making it easier to understand nuances during conversations. This feature is particularly valuable in business settings, where misunderstandings can lead to costly errors.

The Cisco 7900 series also integrates seamlessly with Cisco Unified Communications Manager, allowing for robust call management features and advanced functionalities. Users can enjoy features such as call transfer, conference calling, and voicemail integration, all of which streamline communication efforts. The phones support multiple lines and programmable feature keys, giving users the flexibility to manage their calls efficiently.

In terms of design, the Cisco 7900 series features an intuitive user interface with a large, backlit display for easy navigation. The devices are equipped with various connectivity options, including Ethernet and PoE (Power over Ethernet), enabling straightforward integration into existing network infrastructures without the need for additional power adapters.

Security is another critical aspect of the Cisco 7900 series. The phones support a range of security protocols, including Secure Real-Time Transport Protocol (SRTP) and Transport Layer Security (TLS), ensuring that conversations remain confidential and secure from eavesdropping. This focus on security is essential for businesses that handle sensitive information.

Furthermore, the Cisco 7900 series is designed with compatibility in mind. It supports various unified communications applications, making it a versatile choice for organizations looking to enhance their communication tools. With features like XML applications, users can customize their phone experience to complement their workflow.

In conclusion, the Cisco 7900 series of IP phones stands out as a reliable and feature-rich communication solution. With its emphasis on audio quality, user-friendly design, security, and integration capabilities, it has become a staple in business environments. As organizations continue to prioritize effective communication, the Cisco 7900 series remains a leading choice for facilitating seamless interactions.
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