Cisco Systems 7900 manual Immediate Divert, Join, Malicious Call Identification Mcid, 43-25

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Chapter 43 Cisco Unified IP Phones

Phone Features

Immediate Divert

The Immediate Divert feature allows the invoker to immediately divert a call to a voice-messaging system. Managers and assistants, or anyone who shares lines, use this feature. When the call gets diverted, the line becomes available to make or receive new calls.

If the Use Legacy iDivert service parameter is set to False, the invoker can select a party voice mailbox to which to divert an incoming call. The invoker can choose between the original called party voice mailbox or the voice mailbox of the invoker.

To access the Immediate Divert feature, use the iDivert softkey. Configure this softkey by using the Softkey Template Configuration window of Cisco Unified CallManager Administration. The softkey template gets assigned to phones that are in the Cisco Unified CallManager system.

For more information about Immediate Divert, refer to Immediate Divert in the Cisco Unified

CallManager Features and Services Guide.

Join

By using the Join softkey, a user can join up to 15 established calls (for a total of 16) to create a conference. For more information about Join, see the “Making and Receiving Multiple Calls Per Directory Number” section on page 18-7.

Malicious Call Identification (MCID)

The MCID feature provides a useful method for tracking troublesome or threatening calls. When a user receives this type of call, the Cisco Unified CallManager system administrator can assign a new softkey template that adds the Malicious Call softkey to the user phone. For POTS phones that are connected to a SCCP gateway, users can use a hookflash and enter a feature code of *39 to invoke the MCID feature.

For more information about MCID, refer to the “Malicious Call Identification” chapter in the Cisco Unified CallManager Features and Services Guide.

Quality Report Tool

The Quality Report Tool (QRT), a voice-quality and general problem-reporting tool for Cisco Unified IP Phones, allows users to easily and accurately report audio and other general problems with their IP phone. QRT gets loaded as part of the Cisco Unified CallManager installation, and the Cisco Extended Functions (CEF) service supports it.

As system administrator, you enable QRT functionality by creating, configuring, and assigning a softkey template to associate the QRT softkey on a user IP phone. You can choose from two different user modes, depending upon the level of user interaction that you want with QRT. You then define how the feature will work in your system by configuring system parameters and setting up Cisco Unified CallManager Serviceability tools. You can create, customize, and view phone problem reports by using the QRT Viewer application.

Support for the QRT feature extends to any model IP phone that includes the following capabilities:

•Support for softkey templates

•Support for IP phone services

•Controllable by CTI

•Contains an internal HTTP server

Note For more information, refer to the following URL for the appropriate Cisco Unified IP Phone guide for your phone model: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm.

 

 

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Contents 43-1 Cisco Unified IP PhonesDescription Supported Cisco Unified IP Phones43-2 43-3 43-4 43-5 43-6 LAN43-7 Clients and CTI Ports Cisco SIP IP Phones43-8 Cisco Unified Personal Communicator Cisco IP CommunicatorCisco TelePresence 43-943-10 Phone Button TemplatesTemplate Description Default Phone Button Templates43-11 43-12 43-13 43-14 Guidelines for Customizing Phone Button Templates Feature Description43-15 43-16 Add Application Softkey Templates43-17 Call State Description Configure Softkey Layout43-18 Sample Softkey Layout 43-19Common Phone Profiles Softkey Template Operation43-20 Methods for Adding Phones Phone FeaturesUser/Phone Add 43-21Call Forward Barge and Privacy43-22 Call Pickup Call Park43-23 Conference List Call SelectDirect Transfer Onhook Call TransferJoin Immediate DivertMalicious Call Identification Mcid Quality Report ToolService URL Call Diagnostics and Voice-Quality Metrics43-26 Phone Association Phone Administration TipsPhone Search 43-2743-28 Directories Button Messages ButtonFinding All Phones in the Database 43-29Cisco Unified CallManager User Options Maximum Phone Fallback Queue Depth Service ParameterDependency Records 43-30Configuration Steps Procedures and Related Topics Phone Configuration ChecklistPhone Failover and Fallback 43-3143-32 Guide43-33 Related Topics Where to Find More Information43-34 43-35 Additional Cisco Unified CallManager Documentation43-36

7900 specifications

Cisco Systems has long been a pioneering force in the realm of networking and telecommunications, and among its notable offerings is the Cisco 7900 series of IP phones. These devices are designed to deliver high-quality voice communications and are widely used in business environments. The Cisco 7900 series encompasses several models, each tailored to specific user needs, ensuring that organizations can find the right fit for their communication requirements.

One of the standout features of the Cisco 7900 series is its wideband audio technology, which provides crystal-clear voice quality, enhancing the calling experience. The inclusion of high-definition voice capabilities allows users to communicate with greater clarity, making it easier to understand nuances during conversations. This feature is particularly valuable in business settings, where misunderstandings can lead to costly errors.

The Cisco 7900 series also integrates seamlessly with Cisco Unified Communications Manager, allowing for robust call management features and advanced functionalities. Users can enjoy features such as call transfer, conference calling, and voicemail integration, all of which streamline communication efforts. The phones support multiple lines and programmable feature keys, giving users the flexibility to manage their calls efficiently.

In terms of design, the Cisco 7900 series features an intuitive user interface with a large, backlit display for easy navigation. The devices are equipped with various connectivity options, including Ethernet and PoE (Power over Ethernet), enabling straightforward integration into existing network infrastructures without the need for additional power adapters.

Security is another critical aspect of the Cisco 7900 series. The phones support a range of security protocols, including Secure Real-Time Transport Protocol (SRTP) and Transport Layer Security (TLS), ensuring that conversations remain confidential and secure from eavesdropping. This focus on security is essential for businesses that handle sensitive information.

Furthermore, the Cisco 7900 series is designed with compatibility in mind. It supports various unified communications applications, making it a versatile choice for organizations looking to enhance their communication tools. With features like XML applications, users can customize their phone experience to complement their workflow.

In conclusion, the Cisco 7900 series of IP phones stands out as a reliable and feature-rich communication solution. With its emphasis on audio quality, user-friendly design, security, and integration capabilities, it has become a staple in business environments. As organizations continue to prioritize effective communication, the Cisco 7900 series remains a leading choice for facilitating seamless interactions.
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