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Chapter 43 Cisco Unified IP Phones

Phone Features

Cisco Unified CallManager provides a service parameter (CFA Destination Override) that allows the administrator to override Call Forward All (CFA) when the target of the CFA calls the initiator of the CFA, so the CFA target can reach the initiator for important calls. In other words, when the user to whom calls are being forwarded (the target) calls the user whose calls are being forwarded (the initiator), the phone of the initiator rings instead of the call being forwarded back to the target. The override works whether the CFA target phone number is internal or external.

When the CFA Destination Override service parameter is set to False (the default value), no override occurs. Ensure the service parameter is set to True for CFA override to work. See Service Parameters Configuration in the Cisco Unified CallManager Administration Guide for information about configuring service parameters.

Note CFA override only takes place if the CFA destination matches the calling party and the CFA Destination Override service parameter is set to True. If the service parameter is set to True and the calling party does not match the CFA destination, CFA override does not take place, and the CFA remains in effect.

Call Park

Call park allows a user to place a call on hold, so anyone who is configured to use call park on the Cisco Unified CallManager system can retrieve it.

For example, if a user is on an active call at extension 1000, the user can park the call to a call park extension such as 1234, and another user can dial 1234 to retrieve the call.

To use call park, you must add the call park extension (in this case, 1234) in Cisco Unified CallManager Administration when you are configuring phone features. For more information about call park, refer to Call Park in the Cisco Unified CallManager Features and Services Guide.

Call Pickup

Cisco Unified CallManager provides the following types of call pickup:

•Call pickup—Allows you to answer a ringing phone in your designated call pickup group.

•Group call pickup—Allows you to answer incoming calls in another pickup group.

•Other group call pickup—Allows you to answer incoming calls in a pickup group that is associated with your own group.

All three types of call pickup can operate automatically or manually. If the service parameter, AutoCallPickupEnabled, is enabled, the Cisco Unified CallManager automatically connects you to the incoming call after you press one of the following softkeys on the phone:

•Pickup—For call pickup (calls in your own pickup group)

•GPickup—For group call pickup (calls in another pickup group)

•OPickup—For other group call pickup (calls in a pickup group that is associated with your own pickup group)

After the call pickup feature is automated, you need to use only one keystroke for a call connection except for group call pickup. You dial the DN of that other pickup group after you press the GPickup softkey on the phone.

Note CTI applications support monitoring of the party whose call is picked up. CTI applications do not support monitoring of the pickup requester or the destination of the call that is picked up. Hence, Cisco Unified CallManager Assistant does not support auto call pickup (one-touch call pickup).

 

 

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Contents 43-1 Cisco Unified IP Phones43-2 Supported Cisco Unified IP PhonesDescription 43-3 43-4 43-5 43-6 LAN43-7 43-8 Cisco SIP IP PhonesClients and CTI Ports 43-9 Cisco IP CommunicatorCisco Unified Personal Communicator Cisco TelePresence43-10 Phone Button Templates43-11 Default Phone Button TemplatesTemplate Description 43-12 43-13 43-14 43-15 Feature DescriptionGuidelines for Customizing Phone Button Templates 43-16 43-17 Softkey TemplatesAdd Application 43-18 Configure Softkey LayoutCall State Description Sample Softkey Layout 43-1943-20 Softkey Template OperationCommon Phone Profiles 43-21 Phone FeaturesMethods for Adding Phones User/Phone Add43-22 Barge and PrivacyCall Forward 43-23 Call ParkCall Pickup Onhook Call Transfer Call SelectConference List Direct TransferQuality Report Tool Immediate DivertJoin Malicious Call Identification Mcid43-26 Call Diagnostics and Voice-Quality MetricsService URL 43-27 Phone Administration TipsPhone Association Phone Search43-28 43-29 Messages ButtonDirectories Button Finding All Phones in the Database43-30 Maximum Phone Fallback Queue Depth Service ParameterCisco Unified CallManager User Options Dependency Records43-31 Phone Configuration ChecklistConfiguration Steps Procedures and Related Topics Phone Failover and Fallback43-32 Guide43-33 43-34 Where to Find More InformationRelated Topics 43-35 Additional Cisco Unified CallManager Documentation43-36

7900 specifications

Cisco Systems has long been a pioneering force in the realm of networking and telecommunications, and among its notable offerings is the Cisco 7900 series of IP phones. These devices are designed to deliver high-quality voice communications and are widely used in business environments. The Cisco 7900 series encompasses several models, each tailored to specific user needs, ensuring that organizations can find the right fit for their communication requirements.

One of the standout features of the Cisco 7900 series is its wideband audio technology, which provides crystal-clear voice quality, enhancing the calling experience. The inclusion of high-definition voice capabilities allows users to communicate with greater clarity, making it easier to understand nuances during conversations. This feature is particularly valuable in business settings, where misunderstandings can lead to costly errors.

The Cisco 7900 series also integrates seamlessly with Cisco Unified Communications Manager, allowing for robust call management features and advanced functionalities. Users can enjoy features such as call transfer, conference calling, and voicemail integration, all of which streamline communication efforts. The phones support multiple lines and programmable feature keys, giving users the flexibility to manage their calls efficiently.

In terms of design, the Cisco 7900 series features an intuitive user interface with a large, backlit display for easy navigation. The devices are equipped with various connectivity options, including Ethernet and PoE (Power over Ethernet), enabling straightforward integration into existing network infrastructures without the need for additional power adapters.

Security is another critical aspect of the Cisco 7900 series. The phones support a range of security protocols, including Secure Real-Time Transport Protocol (SRTP) and Transport Layer Security (TLS), ensuring that conversations remain confidential and secure from eavesdropping. This focus on security is essential for businesses that handle sensitive information.

Furthermore, the Cisco 7900 series is designed with compatibility in mind. It supports various unified communications applications, making it a versatile choice for organizations looking to enhance their communication tools. With features like XML applications, users can customize their phone experience to complement their workflow.

In conclusion, the Cisco 7900 series of IP phones stands out as a reliable and feature-rich communication solution. With its emphasis on audio quality, user-friendly design, security, and integration capabilities, it has become a staple in business environments. As organizations continue to prioritize effective communication, the Cisco 7900 series remains a leading choice for facilitating seamless interactions.
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