Cisco Systems 509G manual Overview of the Cisco Small Business Pro IP Phones

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Getting Started	1
Getting Started
Overview of the Cisco Small Business Pro IP Phones

Overview of the Cisco Small Business Pro IP Phones

The Cisco Small Business Pro IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker.

IP phones also have special features not available in traditional phones. The Cisco Small Business Pro IP phones contain Ethernet ports, or ports that allow them to be linked to the computer network. They also have additional Ethernet ports that allow a computer to be connected to the network through the IP phone.

Unlike traditional phones, Cisco Small Business Pro IP phones require a separate power source. You can power the phones by connecting them to a switch that provides Power over Ethernet (PoE), or by using an optional PA100 power adapter.

The following table shows the Cisco Small Business Pro IP Phones covered in this document and their respective features:

	SPA 501G	SPA 502G	SPA 504G	SPA 508G		SPA 509G

Screen
Screen	Paper labels	128 X 64 monochrome LCD with backlight

Lines	8	1	4	8		12

Softkeys	4 fixed	4 dynamic
	(redial,
	cancel,
	conference,
	and transfer)

Navigation	None	Four-way navigation key
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Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

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Contents User Guide Cisco Systems, Inc. All rights reserved OL-19750-02 Contents Getting Started Installing Your PhoneContents Using Basic Phone Functions Using Advanced Phone Features ContentsContents Using the Web InterfaceUsing the Cisco SPA 500S Attendant Console Appendix a Where to Go From HereGetting Started About This DocumentOrganization Overview of the Cisco Small Business Pro IP Phones Understanding Your Phone’s Lines and Buttons Phone ComponentsCalls section on Softkey Buttons Button Function Using Keypad Shortcuts Cisco SPA 500S Attendant Console Caring for Your Phone ConsoleInstalling Your Phone Before You Begin Phone ConnectionsConnecting the Handset Installing the Stand OptionalMounting the Phone to the Wall Optional MB100 Wall Mount KitInstalling Your Phone Installing Your Phone Plug in the Ethernet and power cables Reversing the Handset Retention Tab Connecting the Power Connecting Your Phone to the Network Connecting the Phone to the Wireless NetworkConnecting a PC to Your Phone Optional Connecting Wired and Wireless Headsets OptionalVerifying Phone Startup Determining Your Current Firmware Version Upgrading Your Phone’s FirmwareCisco SPA 502G, SPA 504G, SPA 508G, SPA 509G Cisco SPA 501G Download the Firmware Get Your Phone’s IP AddressSPA 501G Install the Firmware Spa504-6-2-0.exeUsing Basic Phone Functions Using the Headset with Your IP Phone Using Phone Hardware and AccessoriesUsing the Speakerphone Sending Audio to the Phone SpeakerChoosing Your Preferred Audio Device Select Preferences Choose Send Audio to Speaker editAdjusting the Ringer Volume Adjusting Call Volume and MutingAdjusting Call Volume Using MuteUsing Dial Assistance Putting a Call on HoldEnding a Call Resuming a CallTransferring Calls Performing an Attended Transfer Performing an Unattended Blind TransferRedialing Transferring a Held Call to an Active CallViewing and Returning Missed Calls Select Call History Select Missed CallsForwarding Calls Interface see the Configuring Call Forwarding section onTurning the Missed Calls Shortcut On and Off Select Preferences Choose Miss Call Shortcut and press editUsing the star code Forwarding Calls When Your Phone is BusyUsing the cfwd sofkey Forwarding All CallsDelaying Call Forwarding When You Don’t Answer the Phone Forwarding Calls When You Don’t Answer the PhoneUsing the Setup button Stopping Call Forwarding Setting Do Not DisturbUsing the dnd softkey Activating Do Not DisturbTurning Call Waiting On and Off Using the -dnd softkeyInterface. See the Configuring Call Waiting section on Deactivating Do Not DisturbPicking Up a Call Select PreferencesParking a Call Placing a Three-Way Conference Call Select Call Park StatusConferencing a Held Call with an Active Call Using Your Personal Directory Using the Phone DirectoriesInterface. See the Using Your Personal Directory section on Select Corporate Directory Using the Corporate DirectoryScroll to the Ldap Directory Name and press Select Interface. See the Viewing Call History Lists section on Using the Call History ListsViewing the Call History Lists Select Call HistoryDeleting a Number from the Call History Lists Calling from the Call History ListsSaving a Call History List Number to Your Directory Accessing Voicemail Setting or Changing a Phone PasswordSelect Set Password Using Advanced Phone Features Blocking Caller ID Configuring Privacy and Security FeaturesUsing Advanced Phone Features Blocking Anonymous CallsUsing Secure Call Choose Block Anonymous Call and press editCreating Speed Dials Enabling Dial AssistanceSelect Preferences Choose Dial Preferences and press edit Interface. See Creating Speed Dials, on Creating Speed Dials on Unused Line ButtonsCreating Numerical Speed Dials Select Speed DialUsing the Paging Feature Using Speed DialsCisco SPA 504G, SPA508G, SPA509G Paging Another Phone Monitoring/Accessing Another Phone from Your PhoneConfiguring Auto Answer Paging a Group of PhonesChanging the LCD Screen Contrast Customizing Your LCD ScreenWeb Interface. See Changing the LCD Contrast, on Select Preferences Choose Back Light Timer and press edit Changing the Screen Backlight SettingsConfiguring the Phone Screen Saver Select Screen Saver ModeScreen Saver Mode, Choose Enable Screen Saver and press edit Screen Saver Mode, choose Screen Saver Icon and press editChanging Your Ring Tone Using Ring TonesTurning on the Screen Saver Select Ring ToneSetting Your Phone’s Date and Time Configuring Date and Time Parameters on Your PhoneUsing Star Codes Select Time/DateCode Definition Activate Do Not Disturb. See Setting Do Not Disturb, Number Option Number OptionAdvanced Procedures for Technical Support Personnel Reboot See Rebooting Your Phone,Rebooting Your Phone Cisco SPA 502G, SPA 504G, SPA 508G, SPAUsing the Web Interface Logging in to the Web Interface Configuring Call Forwarding Configuring Call Waiting Under Supplementary Services, locate the CW Setting fieldBlocking Caller ID Blocking Anonymous CallsViewing Call History Lists Using Your Personal Directory=Marketingp=5045551212 Accepting Text Messages Adjusting Audio Volume Configuring the Phone Screen Saver Changing the LCD ContrastConfiguring the Phone Screen Saver Using the Cisco SPA 500S Attendant Console Using the Cisco SPA 500S Attendant Console Connecting a Single Cisco SPA 500S Using the Cisco SPA 500S Attendant Console Provided with the Cisco SPA 500S Using the Cisco SPA 500S Attendant Console Connecting a Second Cisco SPA 500S Configuring the Cisco SPA 500S onUsing the Cisco SPA 500S Attendant Console Configuring the Cisco SPA 500S Monitoring the Cisco SPA 500S Using the Cisco SPA 500SClick the Att Console Status tab Support Product ResourcesProduct Documentation List of Documents Cisco Small Business