Cisco Systems 509G manual Using Advanced Phone Features

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Using Advanced Phone Features

This chapter describes how to configure advanced features on your IP Phone. It contains the following sections:

•Configuring Privacy and Security Features, page 50

•Creating Speed Dials, page 52

•Using Speed Dials, page 54

•Using the Paging Feature, page 54

•Monitoring/Accessing Another Phone from Your Phone, page 55

•Customizing Your LCD Screen, page 56

•Using Ring Tones, page 59

•Configuring Date and Time Parameters on Your Phone, page 60

•Using Star Codes, page 60

•Using the Interactive Voice Response Menu on the Cisco SPA 501G, page 62

•Advanced Procedures for Technical Support Personnel, page 65

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

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Contents User Guide Cisco Systems, Inc. All rights reserved OL-19750-02 Contents Getting Started Installing Your PhoneContents Using Basic Phone Functions Using Advanced Phone Features ContentsContents Using the Web InterfaceUsing the Cisco SPA 500S Attendant Console Appendix a Where to Go From HereGetting Started About This DocumentOrganization Overview of the Cisco Small Business Pro IP Phones Understanding Your Phone’s Lines and Buttons Phone ComponentsCalls section on Softkey Buttons Button Function Using Keypad Shortcuts Cisco SPA 500S Attendant Console Caring for Your Phone ConsoleInstalling Your Phone Before You Begin Phone ConnectionsConnecting the Handset Installing the Stand OptionalMounting the Phone to the Wall Optional MB100 Wall Mount KitInstalling Your Phone Installing Your Phone Plug in the Ethernet and power cables Reversing the Handset Retention Tab Connecting the Power Connecting Your Phone to the Network Connecting the Phone to the Wireless NetworkConnecting a PC to Your Phone Optional Connecting Wired and Wireless Headsets OptionalVerifying Phone Startup Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G Upgrading Your Phone’s FirmwareDetermining Your Current Firmware Version SPA 501G Download the Firmware Get Your Phone’s IP AddressCisco SPA 501G Install the Firmware Spa504-6-2-0.exeUsing Basic Phone Functions Using Phone Hardware and Accessories Using the SpeakerphoneUsing the Headset with Your IP Phone Sending Audio to the Phone SpeakerChoosing Your Preferred Audio Device Select Preferences Choose Send Audio to Speaker editAdjusting Call Volume and Muting Adjusting Call VolumeAdjusting the Ringer Volume Using MuteUsing Dial Assistance Putting a Call on HoldTransferring Calls Resuming a CallEnding a Call Performing an Attended Transfer Performing an Unattended Blind TransferRedialing Transferring a Held Call to an Active CallViewing and Returning Missed Calls Select Call History Select Missed CallsInterface see the Configuring Call Forwarding section on Turning the Missed Calls Shortcut On and OffForwarding Calls Select Preferences Choose Miss Call Shortcut and press editForwarding Calls When Your Phone is Busy Using the cfwd sofkeyUsing the star code Forwarding All CallsUsing the Setup button Forwarding Calls When You Don’t Answer the PhoneDelaying Call Forwarding When You Don’t Answer the Phone Setting Do Not Disturb Using the dnd softkeyStopping Call Forwarding Activating Do Not DisturbUsing the -dnd softkey Interface. See the Configuring Call Waiting section onTurning Call Waiting On and Off Deactivating Do Not DisturbPicking Up a Call Select PreferencesParking a Call Placing a Three-Way Conference Call Select Call Park StatusConferencing a Held Call with an Active Call Interface. See the Using Your Personal Directory section on Using the Phone DirectoriesUsing Your Personal Directory Scroll to the Ldap Directory Name and press Select Using the Corporate DirectorySelect Corporate Directory Using the Call History Lists Viewing the Call History ListsInterface. See the Viewing Call History Lists section on Select Call HistorySaving a Call History List Number to Your Directory Calling from the Call History ListsDeleting a Number from the Call History Lists Select Set Password Setting or Changing a Phone PasswordAccessing Voicemail Using Advanced Phone Features Configuring Privacy and Security Features Using Advanced Phone FeaturesBlocking Caller ID Blocking Anonymous CallsUsing Secure Call Choose Block Anonymous Call and press editSelect Preferences Choose Dial Preferences and press edit Enabling Dial AssistanceCreating Speed Dials Creating Speed Dials on Unused Line Buttons Creating Numerical Speed DialsInterface. See Creating Speed Dials, on Select Speed DialCisco SPA 504G, SPA508G, SPA509G Using Speed DialsUsing the Paging Feature Monitoring/Accessing Another Phone from Your Phone Configuring Auto AnswerPaging Another Phone Paging a Group of PhonesWeb Interface. See Changing the LCD Contrast, on Customizing Your LCD ScreenChanging the LCD Screen Contrast Changing the Screen Backlight Settings Configuring the Phone Screen SaverSelect Preferences Choose Back Light Timer and press edit Select Screen Saver ModeScreen Saver Mode, Choose Enable Screen Saver and press edit Screen Saver Mode, choose Screen Saver Icon and press editUsing Ring Tones Turning on the Screen SaverChanging Your Ring Tone Select Ring ToneConfiguring Date and Time Parameters on Your Phone Using Star CodesSetting Your Phone’s Date and Time Select Time/DateCode Definition Activate Do Not Disturb. See Setting Do Not Disturb, Number Option Number OptionAdvanced Procedures for Technical Support Personnel Reboot See Rebooting Your Phone,Rebooting Your Phone Cisco SPA 502G, SPA 504G, SPA 508G, SPAUsing the Web Interface Logging in to the Web Interface Configuring Call Forwarding Configuring Call Waiting Under Supplementary Services, locate the CW Setting fieldBlocking Caller ID Blocking Anonymous Calls=Marketingp=5045551212 Using Your Personal DirectoryViewing Call History Lists Accepting Text Messages Adjusting Audio Volume Configuring the Phone Screen Saver Changing the LCD ContrastConfiguring the Phone Screen Saver Using the Cisco SPA 500S Attendant Console Using the Cisco SPA 500S Attendant Console Connecting a Single Cisco SPA 500S Using the Cisco SPA 500S Attendant Console Provided with the Cisco SPA 500S Using the Cisco SPA 500S Attendant Console Connecting a Second Cisco SPA 500S Configuring the Cisco SPA 500S onUsing the Cisco SPA 500S Attendant Console Configuring the Cisco SPA 500S Click the Att Console Status tab Using the Cisco SPA 500SMonitoring the Cisco SPA 500S Product Documentation Product ResourcesSupport List of Documents Cisco Small Business