Cisco Systems 509G manual Using the Cisco SPA 500S, Monitoring the Cisco SPA 500S

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Using the Cisco SPA 500S Attendant Console	6
Using the Cisco SPA 500S Attendant Console
Using the Cisco SPA 500S

Using the Cisco SPA 500S

The functions of Cisco SPA 500S buttons may differ depending on configuration. However, in general, you can:

•Monitor an extension by viewing its color. The LED color of a line button gives you information about the line being monitored:

-Green: The line is idle.

-Red (steady): The line is in use.

-Red (blinking): The line is ringing.

-Orange (steady): The line is not registered; there is a problem with phone connectivity.

-Orange (blinking): The line is not configured properly.

-Off: The line is not configured.

•Transfer an active call by pressing the line button on the Cisco SPA 500S. (This requires that the line button is configured as a speed dial for the number to which you are transferring).

•Dial a configured extension by pressing the green line button on the Cisco SPA 500S.

•Pick up a call ringing at the extension by pressing the flashing red line button.

Monitoring the Cisco SPA 500S

To view the status of the Cisco SPA 500S:

STEP 1 Log in to the web interface.

STEP 2 Click the Att Console Status tab.

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

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Contents User Guide Cisco Systems, Inc. All rights reserved OL-19750-02 Installing Your Phone Contents Getting StartedContents Using Basic Phone Functions Contents Using Advanced Phone FeaturesUsing the Web Interface ContentsAppendix a Where to Go From Here Using the Cisco SPA 500S Attendant ConsoleAbout This Document Getting StartedOrganization Overview of the Cisco Small Business Pro IP Phones Phone Components Understanding Your Phone’s Lines and ButtonsCalls section on Softkey Buttons Button Function Using Keypad Shortcuts Cisco SPA 500S Attendant Console Console Caring for Your PhoneInstalling Your Phone Phone Connections Before You BeginInstalling the Stand Optional Connecting the HandsetMB100 Wall Mount Kit Mounting the Phone to the Wall OptionalInstalling Your Phone Installing Your Phone Plug in the Ethernet and power cables Reversing the Handset Retention Tab Connecting the Power Connecting the Phone to the Wireless Network Connecting Your Phone to the NetworkConnecting Wired and Wireless Headsets Optional Connecting a PC to Your Phone OptionalVerifying Phone Startup Upgrading Your Phone’s Firmware Determining Your Current Firmware VersionCisco SPA 502G, SPA 504G, SPA 508G, SPA 509G Download the Firmware Get Your Phone’s IP Address Cisco SPA 501GSPA 501G Spa504-6-2-0.exe Install the FirmwareUsing Basic Phone Functions Using the Speakerphone Using Phone Hardware and AccessoriesUsing the Headset with Your IP Phone Sending Audio to the Phone SpeakerSelect Preferences Choose Send Audio to Speaker edit Choosing Your Preferred Audio DeviceAdjusting Call Volume Adjusting Call Volume and MutingAdjusting the Ringer Volume Using MutePutting a Call on Hold Using Dial AssistanceResuming a Call Ending a CallTransferring Calls Performing an Unattended Blind Transfer Performing an Attended TransferTransferring a Held Call to an Active Call RedialingSelect Call History Select Missed Calls Viewing and Returning Missed CallsTurning the Missed Calls Shortcut On and Off Interface see the Configuring Call Forwarding section onForwarding Calls Select Preferences Choose Miss Call Shortcut and press editUsing the cfwd sofkey Forwarding Calls When Your Phone is BusyUsing the star code Forwarding All CallsForwarding Calls When You Don’t Answer the Phone Delaying Call Forwarding When You Don’t Answer the PhoneUsing the Setup button Using the dnd softkey Setting Do Not DisturbStopping Call Forwarding Activating Do Not DisturbInterface. See the Configuring Call Waiting section on Using the -dnd softkeyTurning Call Waiting On and Off Deactivating Do Not DisturbSelect Preferences Picking Up a CallParking a Call Select Call Park Status Placing a Three-Way Conference CallConferencing a Held Call with an Active Call Using the Phone Directories Using Your Personal DirectoryInterface. See the Using Your Personal Directory section on Using the Corporate Directory Select Corporate DirectoryScroll to the Ldap Directory Name and press Select Viewing the Call History Lists Using the Call History ListsInterface. See the Viewing Call History Lists section on Select Call HistoryCalling from the Call History Lists Deleting a Number from the Call History ListsSaving a Call History List Number to Your Directory Setting or Changing a Phone Password Accessing VoicemailSelect Set Password Using Advanced Phone Features Using Advanced Phone Features Configuring Privacy and Security FeaturesBlocking Caller ID Blocking Anonymous CallsChoose Block Anonymous Call and press edit Using Secure CallEnabling Dial Assistance Creating Speed DialsSelect Preferences Choose Dial Preferences and press edit Creating Numerical Speed Dials Creating Speed Dials on Unused Line ButtonsInterface. See Creating Speed Dials, on Select Speed DialUsing Speed Dials Using the Paging FeatureCisco SPA 504G, SPA508G, SPA509G Configuring Auto Answer Monitoring/Accessing Another Phone from Your PhonePaging Another Phone Paging a Group of PhonesCustomizing Your LCD Screen Changing the LCD Screen ContrastWeb Interface. See Changing the LCD Contrast, on Configuring the Phone Screen Saver Changing the Screen Backlight SettingsSelect Preferences Choose Back Light Timer and press edit Select Screen Saver ModeScreen Saver Mode, choose Screen Saver Icon and press edit Screen Saver Mode, Choose Enable Screen Saver and press editTurning on the Screen Saver Using Ring TonesChanging Your Ring Tone Select Ring ToneUsing Star Codes Configuring Date and Time Parameters on Your PhoneSetting Your Phone’s Date and Time Select Time/DateCode Definition Activate Do Not Disturb. See Setting Do Not Disturb, Number Option Option NumberReboot See Rebooting Your Phone, Advanced Procedures for Technical Support PersonnelCisco SPA 502G, SPA 504G, SPA 508G, SPA Rebooting Your PhoneUsing the Web Interface Logging in to the Web Interface Configuring Call Forwarding Under Supplementary Services, locate the CW Setting field Configuring Call WaitingBlocking Anonymous Calls Blocking Caller IDUsing Your Personal Directory Viewing Call History Lists=Marketingp=5045551212 Accepting Text Messages Adjusting Audio Volume Changing the LCD Contrast Configuring the Phone Screen SaverConfiguring the Phone Screen Saver Using the Cisco SPA 500S Attendant Console Using the Cisco SPA 500S Attendant Console Connecting a Single Cisco SPA 500S Using the Cisco SPA 500S Attendant Console Provided with the Cisco SPA 500S Using the Cisco SPA 500S Attendant Console Configuring the Cisco SPA 500S on Connecting a Second Cisco SPA 500SUsing the Cisco SPA 500S Attendant Console Configuring the Cisco SPA 500S Using the Cisco SPA 500S Monitoring the Cisco SPA 500SClick the Att Console Status tab Product Resources SupportProduct Documentation Cisco Small Business List of Documents