Cisco Systems 509G manual Putting a Call on Hold, Using Dial Assistance

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Using Basic Phone Functions	3
Using Basic Phone Functions
Putting a Call on Hold

•Press the Headset button.

•Press a green line button (to place a call) or a red flashing line button (to answer a call). (Not applicable to the Cisco SPA 502G).

If you are on a call and another call comes in, press the flashing red line button or press the Hold button to place the call on hold and answer the incoming call.

To return to the first call, press the line button for the call or select it using the Up or Down navigation button and press the Resume softkey (Cisco SPA 502G).

Using Dial Assistance

If dial assistance is enabled, when placing calls, you’ll see a list of matching recently dialed or received phone numbers on the screen after you begin dialing.

NOTE Does not apply to the Cisco SPA 501G.

If you want to choose one of these numbers:

STEP 1 Use the navigation button to scroll down and highlight a phone number on the LCD screen.

STEP 2 Press dial to complete the call.

See “Enabling Dial Assistance,” on page 52 for more information on enabling this feature.

Putting a Call on Hold

To put a call on hold, press the Hold button. A series of beeps or music on hold plays for the caller to indicate that the call is on hold. Only one call can be active at a time. Pressing the Hold button places the active call on hold.

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

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Contents User Guide Cisco Systems, Inc. All rights reserved OL-19750-02 Installing Your Phone Contents Getting StartedContents Using Basic Phone Functions Contents Using Advanced Phone FeaturesUsing the Web Interface ContentsAppendix a Where to Go From Here Using the Cisco SPA 500S Attendant ConsoleAbout This Document Getting StartedOrganization Overview of the Cisco Small Business Pro IP Phones Phone Components Understanding Your Phone’s Lines and ButtonsCalls section on Softkey Buttons Button Function Using Keypad Shortcuts Cisco SPA 500S Attendant Console Console Caring for Your PhoneInstalling Your Phone Phone Connections Before You BeginInstalling the Stand Optional Connecting the HandsetMB100 Wall Mount Kit Mounting the Phone to the Wall OptionalInstalling Your Phone Installing Your Phone Plug in the Ethernet and power cables Reversing the Handset Retention Tab Connecting the Power Connecting the Phone to the Wireless Network Connecting Your Phone to the NetworkConnecting Wired and Wireless Headsets Optional Connecting a PC to Your Phone OptionalVerifying Phone Startup Determining Your Current Firmware Version Upgrading Your Phone’s FirmwareCisco SPA 502G, SPA 504G, SPA 508G, SPA 509G Cisco SPA 501G Download the Firmware Get Your Phone’s IP AddressSPA 501G Spa504-6-2-0.exe Install the FirmwareUsing Basic Phone Functions Using the Speakerphone Using Phone Hardware and AccessoriesUsing the Headset with Your IP Phone Sending Audio to the Phone SpeakerSelect Preferences Choose Send Audio to Speaker edit Choosing Your Preferred Audio DeviceAdjusting Call Volume Adjusting Call Volume and MutingAdjusting the Ringer Volume Using MutePutting a Call on Hold Using Dial AssistanceEnding a Call Resuming a CallTransferring Calls Performing an Unattended Blind Transfer Performing an Attended TransferTransferring a Held Call to an Active Call RedialingSelect Call History Select Missed Calls Viewing and Returning Missed CallsTurning the Missed Calls Shortcut On and Off Interface see the Configuring Call Forwarding section onForwarding Calls Select Preferences Choose Miss Call Shortcut and press editUsing the cfwd sofkey Forwarding Calls When Your Phone is BusyUsing the star code Forwarding All CallsDelaying Call Forwarding When You Don’t Answer the Phone Forwarding Calls When You Don’t Answer the PhoneUsing the Setup button Using the dnd softkey Setting Do Not DisturbStopping Call Forwarding Activating Do Not DisturbInterface. See the Configuring Call Waiting section on Using the -dnd softkeyTurning Call Waiting On and Off Deactivating Do Not DisturbSelect Preferences Picking Up a CallParking a Call Select Call Park Status Placing a Three-Way Conference CallConferencing a Held Call with an Active Call Using Your Personal Directory Using the Phone DirectoriesInterface. See the Using Your Personal Directory section on Select Corporate Directory Using the Corporate DirectoryScroll to the Ldap Directory Name and press Select Viewing the Call History Lists Using the Call History ListsInterface. See the Viewing Call History Lists section on Select Call HistoryDeleting a Number from the Call History Lists Calling from the Call History ListsSaving a Call History List Number to Your Directory Accessing Voicemail Setting or Changing a Phone PasswordSelect Set Password Using Advanced Phone Features Using Advanced Phone Features Configuring Privacy and Security FeaturesBlocking Caller ID Blocking Anonymous CallsChoose Block Anonymous Call and press edit Using Secure CallCreating Speed Dials Enabling Dial AssistanceSelect Preferences Choose Dial Preferences and press edit Creating Numerical Speed Dials Creating Speed Dials on Unused Line ButtonsInterface. See Creating Speed Dials, on Select Speed DialUsing the Paging Feature Using Speed DialsCisco SPA 504G, SPA508G, SPA509G Configuring Auto Answer Monitoring/Accessing Another Phone from Your PhonePaging Another Phone Paging a Group of PhonesChanging the LCD Screen Contrast Customizing Your LCD ScreenWeb Interface. See Changing the LCD Contrast, on Configuring the Phone Screen Saver Changing the Screen Backlight SettingsSelect Preferences Choose Back Light Timer and press edit Select Screen Saver ModeScreen Saver Mode, choose Screen Saver Icon and press edit Screen Saver Mode, Choose Enable Screen Saver and press editTurning on the Screen Saver Using Ring TonesChanging Your Ring Tone Select Ring ToneUsing Star Codes Configuring Date and Time Parameters on Your PhoneSetting Your Phone’s Date and Time Select Time/DateCode Definition Activate Do Not Disturb. See Setting Do Not Disturb, Number Option Option NumberReboot See Rebooting Your Phone, Advanced Procedures for Technical Support PersonnelCisco SPA 502G, SPA 504G, SPA 508G, SPA Rebooting Your PhoneUsing the Web Interface Logging in to the Web Interface Configuring Call Forwarding Under Supplementary Services, locate the CW Setting field Configuring Call WaitingBlocking Anonymous Calls Blocking Caller IDViewing Call History Lists Using Your Personal Directory=Marketingp=5045551212 Accepting Text Messages Adjusting Audio Volume Changing the LCD Contrast Configuring the Phone Screen SaverConfiguring the Phone Screen Saver Using the Cisco SPA 500S Attendant Console Using the Cisco SPA 500S Attendant Console Connecting a Single Cisco SPA 500S Using the Cisco SPA 500S Attendant Console Provided with the Cisco SPA 500S Using the Cisco SPA 500S Attendant Console Configuring the Cisco SPA 500S on Connecting a Second Cisco SPA 500SUsing the Cisco SPA 500S Attendant Console Configuring the Cisco SPA 500S Monitoring the Cisco SPA 500S Using the Cisco SPA 500SClick the Att Console Status tab Support Product ResourcesProduct Documentation Cisco Small Business List of Documents