Cisco Systems DVC-1000 manual Troubleshooting, Cannot make a call using a phone number

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Troubleshooting

1. Cannot make a call using a phone number.

Check that you did not misdial the number. If the person you are calling is outside of your area code, you must dial a “1” before the area code and then the number.

The VideoPhone is not connected to the Internet.

The VideoPhone is not registered with the directory service. It may take the VideoPhone up to 10 minutes to register. Verify all network settings, including DNS.

Far side of the call is not registered with the directory service. If you are calling someone who has an endpoint besides a DVC-1000 VideoPhone, you will have to make direct IP calls to them. If the far side has a DVC-1000 VideoPhone and you cannot connect to them via the directory service, they are probably not registered.

2. Error Message displays on main screen.

VideoPhone could not register with a directory service. Sometimes it takes the VideoPhone up to ten minutes to register. Verify all network settings, including DNS. Check your network settings.

3. Cannot make direct IP calls.

VideoPhone is not connected to the Internet. See the Internet Connection section in this Troubleshooting Guide.

The person you are trying to call is unreachable. Ensure the IP address of the person you are trying to call is correct.

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Contents I2 eyeTM Contents Introduction System Requirements Package ContentsConnections Features & BenefitsLED LEDsGetting Started Using the Remote ControlSpeakerphone Mode Adjust Contrast Remote Control LayoutUsing the On-Screen Keyboard Using the Setup Wizard Welcome ScreenPersonal Information Screen IP Address, Subnet mask, Gateway Using the Setup WizardObtain an IP Address automatically Default Network Address ScreenNetwork Speed Screen DNS Domain Naming System ScreenSystem Restart Using a Telephone with the DVC-1000Status Icons Using the DVC-1000Audio Video Do Not Disturb Using the DVC-1000Privacy Status Icons Answering an Incoming VideoPhone callPlacing a Manual Dial VideoPhone Call Using the Remote Speakerphone Mode Using the DVC Entering Phone NumbersEntering IP Addresses Dial Using the Configuration MenuSettings Main ScreenManual Dial Using the Configuration MenuMain Screen Dial Speed Dial ListRemove Edit Close AddDisplay Connection Default ViewMain Screen View Full Screen ViewMain Screen Settings UpdateGeneral Personal Information Network Main Screen Settings General Turn on video privacy when answering callsAlways answer incoming calls Name Main Screen Settings Personal InformationMain Screen Settings Network AddressPublic IP Speed IP Address Subnet mask Gateway Main Screen Settings Network AddressPrimary DNS Secondary DNS Main Screen Settings Network DNSUse Private IP Address Specify public IP Public IP address Main Screen Settings Network Public IP AddressMain Screen Settings Network Network Speed Main Screen Settings Update Main Screen Privacy Audio PrivacyVideo Privacy Do not Disturb Upgrades Opening Ports on Your Routers and Gateways How to open ports on a router Click EnabledUnder Private Port and Public Port , enter Opening Ports on Your Routers and Gateways Broadband Modem and One PC Network With Multiple Public IP AddressesBroadband Modem, Multiple PCs and a Hub Broadband Modem, Multiple PCs and a RouterBroadband Modem Only Cannot make direct IP calls TroubleshootingCannot make a call using a phone number Error Message displays on main screenTroubleshooting Telephone doesn’t ring with an incoming callVideoPhone freezes-up while answering a call Poor video in a call No video in a callNo audio in call Video freezes during a callExcessive delay during a conversation Audio stops during a callAudio has a echo VideoPhone reports packet loss Error Displays on main screenPublic IP button is not enabled VideoPhone cannot obtain IP Address automaticallyIncorrect Network Speeds Video is not being displayed on television VideoPhone does not boot upFrequently Asked Questions What is D-Link´s i2eye?What is the D-Link Ldap Directory Service? Frequently Asked Question What devices can I connect to with the DVC-1000? What standards drive i2eye?Do I have to take every call? Glossary of Terms Glossary of Terms Between network devices over a network Technical Specifications Technical Specifications Technical Support Contacting Technical SupportWarranty and Registration Statutory 02/28/2003

DVC-1000 specifications

The Cisco Systems DVC-1000 is a versatile device designed to enhance audio and video surveillance capabilities in security and monitoring applications. As part of Cisco's line of digital video conferencing and surveillance solutions, the DVC-1000 provides a blend of advanced technology and user-centric features that make it a valuable asset for both enterprise and government sectors.

One of the main characteristics of the DVC-1000 is its high-definition video capabilities. It supports various resolutions, providing clear and detailed footage that is crucial for identifying subjects in security scenarios. The device is equipped with advanced compression technology, enabling it to manage bandwidth effectively without compromising video quality. This makes it an ideal solution for environments where bandwidth may be limited or where multiple cameras are in use.

The DVC-1000 is also characterized by its scalability. It can seamlessly integrate with existing Cisco video surveillance systems or work independently, thereby fitting into a wide range of infrastructures. Its compatibility with both analog and IP-based cameras provides flexibility to users, allowing them to tailor their surveillance solutions according to their specific needs.

Another significant feature is the DVC-1000's robust security protocols. The device employs end-to-end encryption, ensuring that the video streams are safeguarded against unauthorized access. Additionally, it supports various authentication methods, allowing organizations to control user access and maintain high levels of security across their networks.

In terms of management, the DVC-1000 offers user-friendly interfaces and supports various management software platforms, making it simple for administrators to set up, monitor, and maintain their video surveillance systems. Its remote management capabilities allow users to access the device from different locations, facilitating real-time monitoring and maintenance.

Finally, Cisco's commitment to quality and reliability is reflected in the DVC-1000's durable design. Built to withstand a range of environmental conditions, the device ensures consistent performance, making it suitable for both indoor and outdoor installations.

In conclusion, the Cisco Systems DVC-1000 is a feature-rich device that combines high-definition video capabilities, security, scalability, and ease of management, making it an excellent choice for organizations looking to enhance their surveillance and video conferencing systems. Its advanced technologies and robust design ensure reliability and effectiveness in a wide array of applications.
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