Cisco Systems DVC-1000 manual Video freezes during a call, No audio in call

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Troubleshooting (continued)

11. Video freezes during a call.

Far side muted their video. If the far side mutes their video you will not be able to see him or her.

Network is congested. Give the VideoPhone a couple of minutes to try to recover, or disconnect the call and try again at a later time.

12. No audio in call.

Audio cables are not plugged in correctly. Ensure that your audio cables are correctly plugged into the TV. Make sure that the TV is set for video input. Check the volume level on the TV. Consult your TV manual for reference.

Telephone is not set-up properly. Plug the telephone into the back of the VideoPhone. If the telephone is powered (cordless) make sure that it is plugged into a power supply. Consult your telephone user manual for reference.

VideoPhone is not functioning properly behind a firewall. Place the IP Address of the VideoPhone in the DMZ of the firewall. Consult your router’s documentation or your network administrator for help on doing this.

Port forward the appropriate ports to the VideoPhone. The VideoPhone needs ports 1720 (TCP) and ports 15328-15333 (TCP and UDP) open to function properly. Consult your router’s documentation or your network administrator for help on doing this.

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Contents I2 eyeTM Contents Introduction Package Contents System RequirementsFeatures & Benefits ConnectionsLEDs LEDUsing the Remote Control Getting StartedRemote Control Layout Speakerphone Mode Adjust ContrastUsing the On-Screen Keyboard Using the Setup Wizard Welcome ScreenPersonal Information Screen Network Address Screen Using the Setup WizardObtain an IP Address automatically Default IP Address, Subnet mask, GatewayDNS Domain Naming System Screen Network Speed ScreenUsing a Telephone with the DVC-1000 System RestartUsing the DVC-1000 Status IconsAnswering an Incoming VideoPhone call Using the DVC-1000Privacy Status Icons Audio Video Do Not DisturbPlacing a Manual Dial VideoPhone Call Using the Remote Speakerphone Mode Using the DVC Entering Phone NumbersEntering IP Addresses Main Screen Using the Configuration MenuSettings DialSpeed Dial List Using the Configuration MenuMain Screen Dial Manual DialAdd Remove Edit CloseFull Screen View Default ViewMain Screen View Display ConnectionMain Screen Settings UpdateGeneral Personal Information Network Main Screen Settings General Turn on video privacy when answering callsAlways answer incoming calls Main Screen Settings Personal Information NameMain Screen Settings Network AddressPublic IP Speed Main Screen Settings Network Address IP Address Subnet mask GatewayMain Screen Settings Network DNS Primary DNS Secondary DNSMain Screen Settings Network Public IP Address Use Private IP Address Specify public IP Public IP addressMain Screen Settings Network Network Speed Main Screen Settings Update Main Screen Privacy Audio PrivacyVideo Privacy Do not Disturb Upgrades Opening Ports on Your Routers and Gateways How to open ports on a router Click EnabledUnder Private Port and Public Port , enter Opening Ports on Your Routers and Gateways Network With Multiple Public IP Addresses Broadband Modem and One PCBroadband Modem, Multiple PCs and a Hub Broadband Modem, Multiple PCs and a RouterBroadband Modem Only Error Message displays on main screen TroubleshootingCannot make a call using a phone number Cannot make direct IP callsTroubleshooting Telephone doesn’t ring with an incoming callVideoPhone freezes-up while answering a call No video in a call Poor video in a callVideo freezes during a call No audio in callExcessive delay during a conversation Audio stops during a callAudio has a echo VideoPhone cannot obtain IP Address automatically Error Displays on main screenPublic IP button is not enabled VideoPhone reports packet lossIncorrect Network Speeds VideoPhone does not boot up Video is not being displayed on televisionFrequently Asked Questions What is D-Link´s i2eye?What is the D-Link Ldap Directory Service? Frequently Asked Question What devices can I connect to with the DVC-1000? What standards drive i2eye?Do I have to take every call? Glossary of Terms Glossary of Terms Between network devices over a network Technical Specifications Technical Specifications Contacting Technical Support Technical SupportWarranty and Registration Statutory 02/28/2003

DVC-1000 specifications

The Cisco Systems DVC-1000 is a versatile device designed to enhance audio and video surveillance capabilities in security and monitoring applications. As part of Cisco's line of digital video conferencing and surveillance solutions, the DVC-1000 provides a blend of advanced technology and user-centric features that make it a valuable asset for both enterprise and government sectors.

One of the main characteristics of the DVC-1000 is its high-definition video capabilities. It supports various resolutions, providing clear and detailed footage that is crucial for identifying subjects in security scenarios. The device is equipped with advanced compression technology, enabling it to manage bandwidth effectively without compromising video quality. This makes it an ideal solution for environments where bandwidth may be limited or where multiple cameras are in use.

The DVC-1000 is also characterized by its scalability. It can seamlessly integrate with existing Cisco video surveillance systems or work independently, thereby fitting into a wide range of infrastructures. Its compatibility with both analog and IP-based cameras provides flexibility to users, allowing them to tailor their surveillance solutions according to their specific needs.

Another significant feature is the DVC-1000's robust security protocols. The device employs end-to-end encryption, ensuring that the video streams are safeguarded against unauthorized access. Additionally, it supports various authentication methods, allowing organizations to control user access and maintain high levels of security across their networks.

In terms of management, the DVC-1000 offers user-friendly interfaces and supports various management software platforms, making it simple for administrators to set up, monitor, and maintain their video surveillance systems. Its remote management capabilities allow users to access the device from different locations, facilitating real-time monitoring and maintenance.

Finally, Cisco's commitment to quality and reliability is reflected in the DVC-1000's durable design. Built to withstand a range of environmental conditions, the device ensures consistent performance, making it suitable for both indoor and outdoor installations.

In conclusion, the Cisco Systems DVC-1000 is a feature-rich device that combines high-definition video capabilities, security, scalability, and ease of management, making it an excellent choice for organizations looking to enhance their surveillance and video conferencing systems. Its advanced technologies and robust design ensure reliability and effectiveness in a wide array of applications.
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