AT&T TL32100, TL32300, TL32200, TL30100 My telephone does not receive caller ID when on a call

Page 25

Appendix

Troubleshooting

•Your caller must be calling from an area that supports caller ID.

•Both your and your caller’s telephone service providers must use caller ID compatible equipment.

•Make sure the home area code is set correctly in the telephone (see Home area code in the TL32100/TL32200/ TL32300 user’s manual).

•If you subscribe to high-speed Internet service

(DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see Telephone base and charger installation in the TL32100/TL32200/TL32300 user’s manual). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

My telephone does not receive caller ID when on a call.

•Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider. Caller ID features work only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.

•Make sure your computer is powered on.

•Make sure your Internet connection is working properly.

•Make sure that the software is installed and running for your nontraditional telephone service.

•Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.

21

Page 24 Page 26
Image 25
Page 24 Page 26
Contents User’s manual Congratulations Parts checklist Table of contents Avoid placing the telephone base too close to Quick reference guide DIR/VOLUMETone Main menu Using menusInstall the charger as shown below Charger installationBattery installation Battery installation and chargingThis Side UP facing Charge lightCharging. See Technical specifications on Battery chargingBattery installation and charging About expansion handsets Adding and registering a handsetRegistering a handset System handset is in use.HANDSET registered Deregistering all handsets Deregistering all handsets Handset registration is unsuccessful TroubleshootingMy telephone doesn’t work at all Cannot dial out Cannot get a dial toneMy cordless handset isn’t performing normally Charge light is off Batteries do not hold a chargeTroubleshooting Hear other calls while using my telephone Experience poor sound quality when using the speakerphoneMy calls cut in and out while I’m using my cordless handset My cordless handset does not ring when I receive a call My caller ID isn’t working My telephone does not receive caller ID when on a call Common cure for electronic equipment Cleaning your telephone MaintenanceTaking care of your telephone Avoid waterImportant safety information Especially about cordless telephones Especially about telephone answering systems FCC Part 68 and Acta Industry Canada FCC Part What does this limited warranty cover? Limited warrantyHow long is the limited warranty period? How do you get warranty service? Other limitations Dect 6.0 digital technology Technical specificationsTelephone operating range
Top Page Image Contents