AT&T TL30100, TL32300, TL32100, TL32200 My cordless handset does not ring when I receive a call

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Appendix

Troubleshooting

Do not install this telephone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.

If your telephone is plugged in with a modem or surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate your telephone or modem farther apart from one another, or use a different surge protector.

Relocate your telephone base to a higher location. The telephone will have better reception when installed in a high area.

If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).

If you subscribe to high-speed Internet service

(DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see Telephone base and charger installation in the TL32100/TL32200/TL32300 user’s manual). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

My cordless handset does not ring when I receive a call.

Make sure that the ringer is not turned off. Refer to Ringer volume in the TL32100/TL32200/TL32300 user’s manual.

Make sure the telephone line cord is plugged securely into the telephone base and the telephone wall jack. Make sure the power cord is securely plugged in.

The cordless handset may be too far from the telephone base.

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Contents User’s manual Congratulations Parts checklist Table of contents Avoid placing the telephone base too close to Quick reference guide DIR/VOLUMETone Main menu Using menusInstall the charger as shown below Charger installationCharge light Battery installation and chargingBattery installation This Side UP facingCharging. See Technical specifications on Battery chargingBattery installation and charging Registering a handset Adding and registering a handsetAbout expansion handsets System handset is in use.HANDSET registered Deregistering all handsets Deregistering all handsets My telephone doesn’t work at all TroubleshootingHandset registration is unsuccessful Cannot dial out Cannot get a dial toneMy cordless handset isn’t performing normally Charge light is off Batteries do not hold a chargeTroubleshooting My calls cut in and out while I’m using my cordless handset Experience poor sound quality when using the speakerphoneHear other calls while using my telephone My cordless handset does not ring when I receive a call My caller ID isn’t working My telephone does not receive caller ID when on a call Common cure for electronic equipment Avoid water MaintenanceCleaning your telephone Taking care of your telephoneImportant safety information Especially about cordless telephones Especially about telephone answering systems FCC Part 68 and Acta Industry Canada FCC Part How long is the limited warranty period? Limited warrantyWhat does this limited warranty cover? How do you get warranty service? Other limitations Telephone operating range Technical specificationsDect 6.0 digital technology